Varun

· Planned and prepared fiber network routes to customer premises, ensuring seamless service delivery.

· Conducted Ethernet survey bookings, coordinating with customers via calls and emails to schedule on-site surveys for fiber provisioning.

· Collaborated with surveyors and customers to determine the best provisioning solutions for Ethernet fiber lines in the UK.

· Troubleshot network and tool-run queries, ensuring accurate data retrieval and efficient issue resolution.

· Provided floor support and delivered process training to new joiners, enhancing team efficiency.

· Managed daily task allocations and conducted team huddles to discuss errors and process improvements.

· Applied critical thinking and problem-solving skills to analyze issues, evaluate solutions, and implement effective resolutions.

· Consistently met project deadlines, exceeded client expectations, and maintained high service standards.

· Worked with NGWFMT, PIPER, Geo Hub, Depot NET, and Genesys to support operational processes efficiently.

· Maintained enthusiasm and efficiency in a fast-paced environment while ensuring high-quality customer interactions Ensured compliance with service-level agreements (SLAs) by monitoring task completion and maintaining quality standards.

· Providing administrative support to team leader, such as scheduling calls and a mail

· Creating tickets for site down and giving update to change notifications

· Monitoring teams, Nagios

· Work with experienced team members to conduct root cause analysis of issues, review new and exciting code & unit testing & Development of technical specifications and plans

· Providing comprehensive support to internal customers and sme's achieve resolution to outstanding mails

· Multi-task and change notification from one task to another without loss of efficiency

· Troubleshooting and providing support to windows and Devops teams

· Managing & Maintaining backup of cisco routers and switches

· Configuring and troubleshooting RIP, EIGRP, OSPF, BGP

· Switching (VLANS, STPY, RSTP, HSRP, VRRP)

· Troubleshooting, configuration and monitoring catalyst Switch 2950, 3550