Varun Arora
New Delhi
Summary
Results-driven professional with 12 years of experience in Marketing, Insurance Operations, Contract Management, Disability Claims Management, and Client Servicing. Possess excellent interpersonal, communication, and organizational skills. Ability to delegate instructions effectively in a multicultural and multinational environment using learning theories and instructional strategies. Strong entrepreneurial spirit, open mind, and willingness to take on new challenges that require patience and perseverance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Founder and Owner -
Nabhit Trading Company
New Delhi
01.2023 - Current
- Founded and managed the overall operations of the bathroom accessories company. Also, developed business strategies to grow sales, brand presence, and profitability.
- Managed warehouse, suppliers, manufacturers, and inventory levels.
- Built relationships with retailers, distributors, builders, and interior designers.
- Promoted products through social media, catalogs, exhibitions, and showrooms.
- Managed financial activities, including budgeting, invoicing, and profit control.
Assistant Manager -
Genpact
Gurugram
12.2020 - 11.2021
- Led two teams for Disability Insurance Claims, focusing on absence management and integration.
- Conducted daily and weekly client meetings to calibrate quality and report progress.
- Maintained weekly, monthly, and quarterly performance dashboards to track key metrics.
- Promoted teamwork through effective communication and collaboration skills among team members.
- Coordinated with other departments to ensure smooth flow of operations.
Assistant Manager -
EXL
Noida
10.2017 - 04.2020
- Led two pilot teams for Service Operations, improving performance metrics for GRSC and VBSC.
- Analyzed requirements to develop and implement streamlined processes aligned with guidelines. Maintained dashboards to track progress updates and facilitate client interactions.
- Conducted regular team interactions to identify strengths and weaknesses for continuous improvement.
- Managed disability claims processing for group insurance, ensuring compliance with STD and LTD requirements.
- Handled financial transactions related to US taxes for disability claims efficiently.
Senior Process Associate -
Sun Life
Gurugram
12.2013 - 05.2017
- Processed new group insurance contracts and disability claims while addressing escalations related to service issues.
- Maintained and issued new business contracts, managing amendments and revisions efficiently.
- Achieved ALMI designation, demonstrating commitment to professional development in insurance.
- Received GEM award and Achievers award for outstanding monthly and quarterly performance. Certified for two Brighter Way projects focused on process improvement initiatives.
Senior Fraud Analyst -
Quatrro Global Services
Gurugram
07.2012 - 07.2013
- Analyzed transaction data to identify potential fraud patterns and schemes.
- Developed and maintained documentation for fraud detection processes and procedures.
- Monitored real-time transactions for unusual behaviors indicating possible fraud risks.
- Trained junior analysts on best practices in fraud detection and prevention.
Part-Time Teacher -
Arora's Coaching
Delhi
07.2011 - 06.2012
- Providing coaching to students of 6th, 7th and 8th standard
- English and Mathematics were the major subjects
Education
Post Graduate Program - Data Science and Business Analytics
Great Learning - Great Lakes Institute of Management
12-2022
Bachelor of Science -
University of Delhi
Delhi, India04-2011
Post Graduate Diploma - Finance
IMT
Ghaziabad, UP, IndiaSkills
- Leadership and Supervision
- Client and employee relations
- Operations management
- Decision-making skills
- Team leadership
- Adaptability to change
- MS Office proficiency
- Data analysis
- Customer focus
- SQL database management
- Tableau visualization
- Power BI reporting
- Supply chain management
Certification
ALMI (Associate, Life Management Institute) – Insurance (LOMA)
Hobbies and Interests
- Flexibility and adaptability
- Travel
- Photography
- Music
Disclaimer
I hereby declare that all the information given above is true to the best of my knowledge and belief.
Timeline
Founder and Owner -
Nabhit Trading Company
01.2023 - Current
Assistant Manager -
Genpact
12.2020 - 11.2021
Assistant Manager -
EXL
10.2017 - 04.2020
Senior Process Associate -
Sun Life
12.2013 - 05.2017
Senior Fraud Analyst -
Quatrro Global Services
07.2012 - 07.2013
Part-Time Teacher -
Arora's Coaching
07.2011 - 06.2012
Post Graduate Program - Data Science and Business Analytics
Great Learning - Great Lakes Institute of Management
Bachelor of Science -
University of Delhi
Post Graduate Diploma - Finance
IMT