Varun Arora
Results-oriented Professional
New Delhi
Summary
Detail-oriented professional with 12 years of experience in marketing, insurance operations, contract management, disability claims management, and client servicing. Demonstrates strong interpersonal and organizational skills while effectively delegating in diverse environments. Committed to embracing new challenges and driving impactful results.
Overview
2
2
Languages
13
13
Certifications
15
15
years of professional experience
Work History
Founder and Owner
Nabhit Trading Company
01.2022 - 06.2026
- Founded and managed the overall operations of the bathroom accessories company. Also, I developed business strategies to grow sales, brand presence, and profitability.
- Coordinated warehouse activities and supplier relationships to maintain optimal inventory.
- Managed warehouse, suppliers, manufacturers, and inventory levels.
- Promoted products through social media, catalogs, exhibitions, and showrooms, effectively increasing brand visibility and customer engagement.
- Promoted products through social media, catalogs, exhibitions, and showrooms.
Assistant Manager
Genpact
12.2020 - 11.2021
- Led two teams for Disability Insurance Claims - Short term and long term disability claims, focusing on absence management.
- Facilitated daily and weekly client meetings to assess quality standards and communicate progress.
- Maintained weekly, monthly, and quarterly performance dashboards to track key metrics.
- Fostered teamwork through clear communication and collaboration among team members.
- Collaborated with other departments to optimize operational workflows.
Assistant Manager
EXL
10.2017 - 04.2020
- Supported two pilot teams for service operations across group insurance disability claims and new business contract functions.
- Reviewed requirements and helped build streamlined processes aligned with guidelines.
- Updated dashboards to monitor progress and support client communication.
- Held regular team check-ins to identify strengths, gaps, and improvement opportunities.
- Processed group insurance disability claims while maintaining STD and LTD compliance.
- Handled financial transactions tied to U.S. tax requirements for disability claims accurately.
Senior Process Associate
Sun Life
12.2013 - 05.2017
- Processed new group insurance contracts and disability claims, resolving escalations to enhance client satisfaction.
- Maintained and issued new business contracts, efficiently managing amendments and revisions to ensure compliance.
- Achieved ALMI designation, demonstrating commitment to professional development in insurance.
- Earned GEM award and Achievers award for consistent high performance. Certified for two Brighter Way projects aimed at process improvement.
Senior Fraud Analyst
Quatrro Global Services
07.2012 - 07.2013
- Analyzed transaction data, identifying patterns and schemes to enhance fraud detection efforts.
- Developed and maintained comprehensive documentation for fraud detection processes, ensuring clarity and consistency.
- Monitored real-time transactions, detecting unusual behaviors to mitigate potential fraud risks.
- Trained junior analysts on best practices in fraud detection and prevention.
Part-Time Teacher
Arora's Coaching
07.2011 - 06.2012
- Supported students in 6th, 7th, and 8th standard with coaching and subject guidance.
- Provided instruction in English and Mathematics as main subjects.
- Designed and implemented engaging lesson plans that align with curriculum standards.
- Facilitated classroom discussions to enhance student understanding and critical thinking skills.
- Developed assessment tools to evaluate student performance and guide instructional adjustments.
Education
Post Graduate Program - Data Science and Business Analytics
Great Learning - Great Lakes Institute of Management
New Delhi, IndiaBachelor of Science - Science
University of Delhi
Delhi, IndiaPost Graduate Diploma in Management - Finance
IMT
Ghaziabad, UP, IndiaSkills
AI Business Operations
AI Tools & Applications
AI operations
Leadership skills
Client relations
Data analysis
Operations management
Leadership and Supervision
Team leadership
Decision-making skills
Client relations
Customer focus
Dashboard Management
MS Office proficiency
Certification
Certified AI Systems & Automation Specialist
Timeline
Founder and Owner
Nabhit Trading Company
01.2022 - 06.2026
Assistant Manager
Genpact
12.2020 - 11.2021
Assistant Manager
EXL
10.2017 - 04.2020
Senior Process Associate
Sun Life
12.2013 - 05.2017
Senior Fraud Analyst
Quatrro Global Services
07.2012 - 07.2013
Part-Time Teacher
Arora's Coaching
07.2011 - 06.2012
Bachelor of Science - Science
University of Delhi
Post Graduate Program - Data Science and Business Analytics
Great Learning - Great Lakes Institute of Management
Post Graduate Diploma in Management - Finance
IMT
Hobbies and Interests
- Flexibility and adaptability
- Travel
- Photography
- Music
Disclaimer
I hereby declare that all the information given above is true to the best of my knowledge and belief.