Varun B
91 9986242417
Bangalore,KA
Summary
Knowledgeable Customer Support Team Manager with robust background in overseeing administrative operations and implementing efficient processes. Known for optimizing procedures that enhance office productivity and support organizational goals. Proven ability to lead teams and foster collaborative environments, demonstrating skills in project management and strategic planning.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Administration Manager
NPU Solutions
06.2024 - 01.2025
- Managed budgets and financial reporting, enabling effective allocation of resources and timely identification of potential cost savings.
- Developed effective filing systems that streamlined document retrieval, increasing efficiency within the workplace.
- Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
- Supervised a team of administrative professionals, providing guidance, support, and constructive feedback to ensure high-quality service delivery.
Business Operations Manager
Chek Power Pvt ltd
09.2023 - 06.2024
- Directed day - to - day operations and including human resources, clients and public relations and support service
- Establishing maintaining positive working relationships with community organization
- Coordinating and developing reports with Managing Director
- Maintaining compliance of local, states of (EV, ZEON, UFC, Mindra, Kempower....) EV chargers
- Preparing invoices in Clear - tax on monthly basis
- Crafted and follow up the logistics of the organization and checking the chargers and materials to be sent, preparing e-Way bill
- Supporting and guiding the customers about charging and software upgrades of EV chargers
- Visiting the site location once in 2 months and updating to the organization to processed for the further plan/work
- If any charger issues occurred intimating to the concern Ex
- Engineer of the charger
- Directed day - to - day chargers’ status and follow up and informing to team
- Additional responsibilities:
- Providing training for new joiners and updating the Team how to add the Products in e- Commerce Platform, and co-ordinate with the team the follow up the Products
Online Marketing Manager
Narayani Sales
07.2022 - 08.2023
- Promoting company brand (SUPREME) Plastic Chairs and Tables through these channels
- Drafts, implements, maintain, and revise online marketing
- Develops and expands company’s web presence through social media, email, web advertising, and other online sources
- Increasing brand awareness and market share
- Coordinating marketing strategies with the sales, financial, public relations, and production Departments
- Following up new B2B opportunities and setting up meetings with Buyers through telephonic conversation
- Oversee the creation of marketing materials and content, and perform all other relevant tasks essential for increasing the business's sales
- Implementing performance goals, monitoring & evaluating against pre-set goals
- Maintaining excels data of day-to-day orders sales
- Checking online Orders sales
- Maintaining Account details of day to day and monthly payments of all e- Commerce Platform
- Generating the reports of Payments in all e- Commerce Platform
- Oversaw of planning, developing, implementing, and managing the overall digital marketing strategy
- Uploading products on all e- Commerce Platform (Amazon, Flip Kart, Meesho, Snap deal ..
- Etc.)
- Additional responsibilities:
- Providing training for new joiners and updating the Team how to add the Products in e- Commerce Platform, and co-ordinate with the team the follow up the Products
Sr. Executive CRM
Antares Systems Limited
11.2016 - 09.2020
- Following up new B2B opportunities and setting up meetings with Buyers
- Implementing performance goals, monitoring & evaluating against pre-set goals
- Planning and preparing presentations communicating new product developments B2B to prospective CLIENTS
- Training for the Department officials and vendors on the use of Tender Wizard (TW) site
- Tender hosting in particular TW departments and uploading with all relevant documents
- Onsite visiting and Training the Department OFFICIALS
- Managing schedules, adherence, time-off planning, and attendance in partnership with Workforce Management
- Testing of the Deployed issues fix/ New changes done by the Development team and giving the feedback
- Centralized calls, Customer support B2C and Java settings on website through Team Viewer to upload the documents for Buyers and Vendors
- Maintaining pending payment balance excel sheet and collecting the payments from Buyers and Vendors
- Additional responsibilities:
- Providing training for new joiners and updating the Team on new releases, and co-ordinate with the team for issue escalation and Error resolving
Sales Manager
R & R Computers and Solar
09.2015 - 09.2016
- Crafted customer escalations diligently
- Acted as Liaison b/w client & end customer
- Sub Group Head for 5 associates – Responsible for their performance and knowledge enhancement activities
- Following up new B2B opportunities and setting up meetings
- Planning and preparing presentations communicating new product developments to prospective clients
- Overseeing the development of marketing literature
- Ability to Coach, Mentor and Motivate Salespeople, Team Crafted, Ability to Communicate and Thinking and Planning Skills to Implement Sales Plans
- Generation of leads and closures over phone and in co-ordination with field sales Executives
- Maintaining profiled database of Customers and B2C acquiring potential clients
- Providing Solutions for Software’s, Hardware, and Services
- Additional responsibilities:
- Providing training for new joiners and updating the Team and co-ordinate the team for issue for resolving any Software’s, Hardware problems and satisfies the Customers
Business Development Manager (BDM)
My Return Solutions Pvt Ltd
09.2014 - 09.2015
- Performing Audits on transactions handled by associates
- Performing Root Cause Analysis
- Suggesting Training plans based on the RCA performed
- Overseeing the development of marketing literature
- Team Crafted, Ability to Forecast Sales Goals Based on Analytics, Ability to Coach, Mentor and Motivate Salespeople
- Lead generation through mailers and new business development
- Generation of leads and closures over phone and in co-ordination with field sales Executives
- Crafted Team
- Generate Maximum Appointments for Field Sales Executives
- Maintaining profiled database of Customers and acquiring potential clients
- Providing Solutions for Software’s, Hardware, and Services
- Providing management with feedback
Process Associate
HGS International Services Private Limited
08.2011 - 07.2014
- Undergone standard training and mentoring procedures
- Excelled in all weekly tests during training and pre-mentoring tests
- Crafted claim transactions and tracking pay-out details
- Reaching and exceeding the set targets by production control
- Under writing annuities which involves verifying information on the received documents to clear outstanding requirements to issue the policy
- Mentoring the New Joiners after process training is completed which includes clarification and providing feedbacks on the policy processed
- Reviewing policy processed by New Joiners providing feedback, Sharing, and discussing the Quality score of New Joiners with Trainers and Team leaders
- Worked for New Fixed Business (Annuity)
- Worked on TAT Report & quality report & sending them to Clients & Work Management
Education
BCA - Bachelor of Computer Application
Arunodaya University
01.2022
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Rural Institute of Opening Schooling
01.2013
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Karnataka Secondary Education Examination Board
01.2000
Skills
- MS Excel
- MS PowerPoint
- Documentation and reporting
- Office management
- Administrative support
- Relationship building
- Mail handling
- Customer service management
- Training and coaching
- Document management
- Administrative improvement
Certification
Animation Modeling (Ants Animation School) - Modeling Skills Certification.
LANGUAGES
English
Kannada
Hindi
Timeline
Administration Manager
NPU Solutions
06.2024 - 01.2025
Business Operations Manager
Chek Power Pvt ltd
09.2023 - 06.2024
Online Marketing Manager
Narayani Sales
07.2022 - 08.2023
Sr. Executive CRM
Antares Systems Limited
11.2016 - 09.2020
Sales Manager
R & R Computers and Solar
09.2015 - 09.2016
Business Development Manager (BDM)
My Return Solutions Pvt Ltd
09.2014 - 09.2015
Process Associate
HGS International Services Private Limited
08.2011 - 07.2014
BCA - Bachelor of Computer Application
Arunodaya University
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Rural Institute of Opening Schooling
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Karnataka Secondary Education Examination Board
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