Varun Berry
Mumbai
Summary
Innovative Product Operations Analyst with 2+ years of experience in Conversational AI, Enterprise Messaging, and Digital Solutions. Proven expertise in designing transformative communication technologies across banking, transportation, and enterprise sectors.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Product Operations Analyst
Route Mobile Limited
Mumbai
01.2023 - Current
- Company Overview: Innovating at Route Mobile Limited: Products, Client Engagement, and Digital Solutions
- Expertise in WhatsApp, RCS, Chatbots, Conversational AI
- Engineered WhatsApp-based metro ticket booking system
- Coordinated cross-functional teams for comprehensive digital ticketing solution
- Developed seamless ticket purchasing journey within WhatsApp environment
- Reduced metro station queue times through innovative mobile ticketing platform
- Architected WhatsApp-based banking ecosystem
- Implemented FastTag digital payment infrastructure
- Developed automated credit bill recharge solutions
- Created interactive WhatsApp forms and webview integrations
- Reduced customer friction by 35% through digital touchpoint optimization
- Designed personalized lead generation platform for credit card acquisitions
- Implemented advanced RCS integration with: Machine learning-driven customer segmentation, Contextual messaging optimization, Conversion rate tracking mechanisms
- Developed next-generation RCS chatbot for financial services
- Implemented automated credit card bill payment workflows
- Enabled breakthrough 'Search to RCS' beta feature
- Reduced manual intervention by 40%
- Enhanced customer self-service capabilities
- Innovating at Route Mobile Limited: Products, Client Engagement, and Digital Solutions
- Expertise in WhatsApp, RCS, Chatbots, Conversational AI
Client Engagement Specialist
Karix (Tanla)
- Onboarded 15+ enterprise clients for WhatsApp API & RCS platforms
- Improved customer retention rates by 25%
- Developed comprehensive client engagement strategies
Education
PGDM - International Business
Welingkar Institute
12.2026
B.Tech - Engineering
Thakur College of Engineering & Technology
12.2022
Skills
- WhatsApp Business API
- Rich Communication Services (RCS)
- Google Business Messaging
- ChatGPT API
- OpenAI API
- Salesforce
- Jira
- Rocket Lane
- Odoo
- Customer Solutioning Platforms
Certification
- Meta Certified: WhatsApp Business Platform Sales
- Meta Certified: WhatsApp Business Platform Technical
- Ongoing: WhatsApp Business Messaging Expert Certification
Professional Vision
Leveraging technological innovation to create transformative digital experiences that redefine enterprise communication and customer engagement.
Professional Impact Metrics
- Generated annual revenue pipeline exceeding INR 3 Cr
- Reduced customer dropout rates by 40%
- Improved enterprise client retention by 25%
- Automated 60% of customer communication workflows
Timeline
Product Operations Analyst
Route Mobile Limited
01.2023 - Current
Client Engagement Specialist
Karix (Tanla)
PGDM - International Business
Welingkar Institute
B.Tech - Engineering
Thakur College of Engineering & Technology
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