Staffing and Resource Management
- Aligned resources as per skills and account requirements across 10+ clients.
- Managed allocation and de-allocation of resources using IPMS, ensuring project headcount maintenance.
- Validated requirements, including demand, timelines, and career levels, coordinating panels for internal and external fulfillment.
- Forecasted billability through trend analysis and requirement confirmations with accounts.
Bench Management
- Successfully billed over 600 resources, utilizing internal resource pools and external hiring to meet client requirements.
- Onboarded new joiners, guiding them through company policies, processes, and asset management.
- Created an FAQ document, reducing fresher and new joiner queries by 80%.
- Facilitated 100% deployment by mapping skills to demand pipelines.
Stakeholder Management
- Coordinated resource deployment among clients, bench pools, external hiring teams, and cross-BU units.
- Managed roll-off cases and collaborated with HR to minimize costs.
- Developed dashboards to publish allocation data and track demand and supply weekly and monthly.
- Facilitated transitions for resources rolling off from onsite roles to domestic assignments.
Learning & Development
- Ensured AI Foundation training and top-up industry-aligned skill enhancement for team members.
- Leveraged organizational expertise to mentor and empower talent through targeted training initiatives.
MIS and Reporting
- Maintained daily demand trackers to ensure timely movement of requirements.
- Built weekly FF dashboards for comprehensive account analysis.
- Provided weekly bench inputs for live availability reports across domains and accounts.
- Updated allocation and resource movement SharePoint sheets with the CPMO team.
Tools and Closures
- Automated SAP processes to streamline allocation and project billability activities.
- Reduced timesheet approval TAT from 10 hours to 2 hours per week through automation initiatives.
New Initiatives
- Designed a SharePoint communication site to streamline query resolution and share demand progress updates with leadership.
- Automated SAP queries to process PRCT changes for 800+ employees under a major organizational restructuring initiative.
- Developed SOP documents to address recurring queries and reduce KT time for new joiners.