Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Varun Chhabra

Varun Chhabra

Dehradun

Summary


Seasoned Operations Manager and talented leader with 13 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.


Leader focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.

Overview

15
15
years of professional experience
2
2
Languages

Work History

Project Head

Digi Aansh LLC
02.2023 - 03.2024
  • Collaborated with cross-functional teams to develop innovative product offerings that addressed evolving customer demands.
  • Optimized sales operations by streamlining processes, implementing CRM systems, and developing comprehensive training programs for new hires.
  • Increased average deal size by upselling additional products and services to existing clients.
  • Negotiated high-value contracts with key clients, ensuring mutually beneficial outcomes for all parties involved.
  • Led a high-performing sales team through effective coaching, mentoring, and performance management strategies.

Operations Manager/SDL

Premium Customer IT Services PVT LTD
11.2017 - 01.2023
  • Devised processes to boost long-term business success and increase profit levels.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Developed and maintained relationships with external vendors and suppliers.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Analyzed and reported on key performance metrics to senior management.
  • Assessed employee performance and developed improvement plans.
  • Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands

Team Manager

Premium Customer IT Services PVT Ltd.
05.2016 - 07.2017
  • Led employee relations through effective communication, coaching, training, and development.
  • Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
  • Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
  • Evaluated employee performance on Weekly and Monthly basis and coached and trained team members, increasing quality of work and employee motivation.
  • Recruited and trained high-performing team members, maintaining optimized customer service.
  • Delivered regular team meetings for aligned work towards common goals.
  • Coordinated team collaboration to share ideas and build best practices.
  • Facilitated meetings to communicate team performance goals and results.
  • Established and maintained performance, quality and service standards for professional customer care.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Sr. Quality Auditor

Premium Customer IT Services PVT LTD
05.2015 - 04.2016
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Identified issues, analyzed information and provided solutions to problems.
  • Volunteered at local community organizations, providing assistance with day-to-day operations.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Benefits Operations Administrator

AON Hewitt Associates LTD
06.2012 - 06.2013
  • Working for US clients in administering the health and welfare benefits provided by United Airlines to all the employees
  • Maintaining and administering Payroll files for United Airlines
  • Processing any changes in Leaves status of employees and maintaining deductions thereof
  • Administering Claims for health and other HRO benefits given to employees
  • Maintaining quality checks and providing feedback to team members for various processes
  • Transitioning of various processes from United Airlines and training team members on the same
  • Monitoring the processes taken care by other teams and maintaining quality for the same
  • Supporting the customer service team in any escalations regarding any claims or enrollment issues
  • Helping in generating reports using various databases to provide the client with meaningful reports
  • Supporting the client in any research and analysis work in the databases for making various changes and finding any room for improvements in the current procedures and practices followed
  • Maintaining various reports so as to help management to save the cost and time by automating the process
  • Supporting the development team to find any defaults in the database by performing various checks in acceptance testing.
  • Reviewed and audited business processes and benefits based on operational and technological changes.
  • Documented and continuously updated standard operating procedures and led process improvements with emphasis on broad impact on benefits.
  • Identified and resolved escalations and complex issues and focused on associated patterns, trends and root cause analysis.
  • Directed and controlled 401K, medical, dental, and vision benefit packages.
  • Located providers for employee medical, dental and life.
  • Managed employee benefits program, working with vendors, providers and staff to maintain strong portfolio of insurance and retirement options.

Process Advisor

Barclays Shared Services PVT LTD
07.2010 - 05.2012
  • Taking care of UK based Personal and Business clients maintaining their accounts and day to day reviews
  • Making transfers on their request and also maintaining data for accounting purposes
  • Generating business leads regarding General Insurance(which Included Home Insurance, Car Insurance and Accidental + Income Insurance), Mortgages and Loans, Credit Cards and also Fixed Rate Bonds which have a tax rebate and also making sure that the leads gets converted to sale from existing and new customers
  • Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Updated account information to maintain customer records.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Process Associate

Tata Consultancy Services E-serve International LTD
09.2008 - 07.2010
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Opened, closed, and updated accounts for customers.
  • Evaluated client financial positions and identified most appropriate banking products.
  • Provided advice on different bank products and financial options.
  • Passionate about learning and committed to continual improvement.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Learned and adapted quickly to new technology and software applications.
  • Developed strong organizational and communication skills through coursework and volunteer activities.

Education

Bachelors - Commerce (Taxation

Mukand Lal National College,Kurukshetra University
Haryana
07.2005 - 2008.07

Certificate in E-commerce -

Kurukshetra University
Kurukshetra University
08.2007 - 01.2007

12th - Commerce

Carman School, I.C.S.E Board
Dehradun, Uttrakhand
04.2003 - 2005.05

10th - Commerce

Carman School, I.C.S.E Board
Dehradun, Uttrakhand
04.2001 - 2003.03

Skills

    Client account management

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Interests

Sports

Travelling

Timeline

Project Head

Digi Aansh LLC
02.2023 - 03.2024

Operations Manager/SDL

Premium Customer IT Services PVT LTD
11.2017 - 01.2023

Team Manager

Premium Customer IT Services PVT Ltd.
05.2016 - 07.2017

Sr. Quality Auditor

Premium Customer IT Services PVT LTD
05.2015 - 04.2016

Benefits Operations Administrator

AON Hewitt Associates LTD
06.2012 - 06.2013

Process Advisor

Barclays Shared Services PVT LTD
07.2010 - 05.2012

Process Associate

Tata Consultancy Services E-serve International LTD
09.2008 - 07.2010

Certificate in E-commerce -

Kurukshetra University
08.2007 - 01.2007

Bachelors - Commerce (Taxation

Mukand Lal National College,Kurukshetra University
07.2005 - 2008.07

12th - Commerce

Carman School, I.C.S.E Board
04.2003 - 2005.05

10th - Commerce

Carman School, I.C.S.E Board
04.2001 - 2003.03

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Varun Chhabra