Varun Desai

Assessed business processes and identified ways to boost improvement.

• Designed and implemented process improvements, resulting in better screening of customers and reduced False flag's.
• Worked on project for improving policy for safety incident responses which resulted in improvement of Customer Satisfaction by 20%.
• Managed multiple projects simultaneously, prioritising tasks to meet tight deadlines and changing priorities.
• Identified and fixed issues for a Driver screening process for INSA which strengthened quality of Drivers on platform.
• Collaborated with cross-functional teams to develop strategic plans that addressed business challenges and anticipated future needs.
• Facilitated training sessions for employees on newly implemented processes, ensuring seamless adoption across organization.

• Collaborated with stakeholders to define project objectives and criteria.
• Primary POC for two compliance processes.
• Spearheaded many projects using data analysis to successfully re-onboard 9,000+ earners who were wrongly removed from accessing platform due to logic misfire.
• Implemented strategic solutions which resulted in bringing down turnaround time(TAT) from 3-4 days to less than 32 hours for problems which needed cross functional collaboration. Created dashboards to monitor and track key performance indicators.
• Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule
• Analyzed business problems, identifying root causes and developing robust solutions

• Ensured adherence to regulatory requirements by conducting regular reviews of policies, procedures, and controls related to risk management practices within the organization.
• Produced accurate and timely collections reports, facilitating measurement, decision-making and engagement with customers.
• Investigated allegations to check validity and recommend actions to minimize risk.
• Improved decision-making processes by providing insightful recommendations based on thorough risk analysis.