Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Varun Dwivedi

Operations Assistant Manager
New Delhi

Summary

Results-driven Assistant Manager with a proven track record of effectively leading teams to achieve goals. Skilled in matching employees with roles that maximize performance and productivity. Known for being upbeat, proactive, and dedicated to continuous operational improvement. Detail-oriented individual with extensive experience in administrative procedures, overseeing day-to-day duties with strong planning and organizational skills to deliver projects in a timely manner.

Overview

11
11
years of professional experience
2009
2009
years of post-secondary education

Work History

Assistant Manager (Airindia, Indigo - Loyalty Program, Agency SupportCorporate Desk)

IGT Solutions
Gurugram
04.2023 - Current
  • Worked with cross functional teams to monitor and review operational tasks against company benchmarks.
  • Supported operations manager by giving actionable feedback and assisting with administrative and operational responsibilities.
  • Facilitated communication between staff, upper management and operations manager in person and through various other mediums.
  • Enabled team growth, assisting with recruitment process from start to finish.
  • Identified business risks and opportunities by analyzing operational and market data.
  • Oversaw day-to-day operations of company, maintaining operational and service standards.
  • Mentored staff to consistently exceed individual performance targets.
  • Investigated and documented operational incidents and quality variance.
  • Supported resource planning of operational team.
  • Drafted KPI reports to senior management with strategic recommendations.
  • Assisted in decreasing operational costs by developing new business processes and revising existing procedures.
  • Drew up organizational reports for top management to evaluate.
  • Evaluated operational goals, suggesting improvements and recommended actions.
  • Assisted leadership team in meeting and exceeding revenue goals by identifying cost saving activities.
  • Facilitated strategic decision-making by producing detailed, accurate business forecasts.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

Sr Team Leader

Startek Aegis BPO
03.2021 - 02.2023
  • Established open and professional relationships with team to achieve quick resolutions for various issues.
  • Set clear team goals and delegated tasks and set deadlines.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Conducted team meetings on various topics to cascade regular updates and share best practices.
  • Produced daily, weekly, monthly activity reports and forecasts.
  • Reviewed, implemented and updated company records related to team activities for future references.
  • Communicated KPI's outlined in annual plan to inform employees of expectations and deliverables.
  • Managed workload to ensure all team members are fully deployed and skills are matched to the business requirement.

Team Leader

Avis shopping network
09.2019 - 12.2020
  • Conducted training and mentored team to promote productivity and commitment to friendly service.
  • Guided employees to foster proper completion of assigned duties.
  • Communicated KPI's outlined in annual plan.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Worked with internal teams to identify areas of improvement and devised solutions based on findings.

Sr. Team Leader

Ienergizer Pvt. Ltd
01.2017 - 08.2019
  • Set clear team goals and delegated tasks and set deadlines.
  • Documented counts and sorted finished work to promote easy access for additional processing or future references.
  • Produced weekly, daily and monthly activity reports and forecasts.
  • Discovered training needs and provided coaching using proper coaching techniques to grow potential skills.
  • Worked with staff to up skill and develop individual development plans, addressing employee needs and meeting team goals.
  • Helped team members to prioritize and link daily work to broader objectives.
  • Participated in talent acquisition process including the interviewing, selecting and coaching new hires through on-boarding to on job training.

Sr. Quality Analyst

Xerion Retail pvt. Ltd
03.2014 - 12.2016
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Collaborated with management to provide training on improved process and assisted with creation and maintenance of quality training.
  • Create test cases and automation scripts.
  • Over saw test planning, work load balancing and assessment delegation.
  • Developed and maintained quality assurance procedure documentation.
  • Estimated work requirement and labour hours for sprint planning.
  • Performed regression exploratory and negative tests.
  • Consulted manual and process documents to investigate malfunction.
  • Compiled and distributed weekly feedback to team leaders and managers to improve services time and quality while, increasing productivity.
  • Create and Collaborated in implementation and maintenance of customer complaint log.
  • Recorded findings of inspections process, collaborating with quality team to implement corrective actions.

Education

High School Diploma -

Mirza Ghalib College
Gaya
03.2005

B.COM

Magadh University
07.2005 - 08.2008

Skills

  • Performance assessment strategies

  • Comprehensive product understanding

  • Staffing and selection

  • Flexible leadership

  • Client problem-solving expertise

  • Proficient in managing disputes

  • Expertise in product features and benefits

  • Visionary leadership approach

  • Sales metrics evaluation

  • Risk management in retail

Process optimization expertise

Facilitating performance review processes

Problem-solving

Personal Information

Nationality: Indian

Timeline

Assistant Manager (Airindia, Indigo - Loyalty Program, Agency SupportCorporate Desk)

IGT Solutions
04.2023 - Current

Sr Team Leader

Startek Aegis BPO
03.2021 - 02.2023

Team Leader

Avis shopping network
09.2019 - 12.2020

Sr. Team Leader

Ienergizer Pvt. Ltd
01.2017 - 08.2019

Sr. Quality Analyst

Xerion Retail pvt. Ltd
03.2014 - 12.2016

B.COM

Magadh University
07.2005 - 08.2008

High School Diploma -

Mirza Ghalib College

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Varun DwivediOperations Assistant Manager