Experienced Java Application Support Lead with a strong background in managing File-handling and Document Management software. Skilled in client relationship management, diagnosing and resolving complex technical issues, and implementing feature enhancements using Java, Spring, and JSP. Proven ability to lead cross-functional teams, collaborate with government and banking institutions, and deliver scalable cloud-based solutions. Adept at translating client needs into actionable development while ensuring high-quality technical support and system stability.
Led a team providing Java application support, focusing on ensuring the stability and performance of File-handling and Document Management software
Utilized Java, Spring, and JSP to drive feature enhancements, optimize performance, and implement solutions based on client feedback
Served as the key point of contact between clients and technical teams, gathering client requirements, diagnosing issues, and translating them into actionable software features and improvements
Collaborated on projects with Central and State Government agencies, as well as Banking Institutions, ensuring timely delivery and optimal software performance
Led the troubleshooting and resolution of complex software-related issues, managing bug fixes, and providing technical support to minimize service disruptions
Spearheaded the development and integration of a custom document signing solution, using eMudhra’s online portal and digital signature tokens to streamline file-handling processes
Leveraged AWS and other cloud technologies to build scalable, efficient solutions
Managed relational databases (MS SQL Server, MySQL) for effective data storage, retrieval, and management.