Varun Gulati

Proficient in customer service and data analysis, with extensive experience in managing large teams. Committed to leveraging competitive intelligence and operational insights to enhance service quality and meet business objectives.

• Handling a Team of 120+ FTEs and Support staff with varied business verticals
• Handling real time staffing adherence and operational requirements
• Making recommendations to senior managers based upon research findings. Ensuring both internal and external targets are met with constant improvement
• Monitor and review service level report and check for issues and its solution
• To be a single point of contact for the challenges in the team
• Responsible for the development of client reports & Daily deliverables Understanding the dynamics of the process and its SLA and P&L Management
• Responsible for creating a positive work environment by creating a culture of trust, integrity and high performance
• P&L ownership for all engagements and year on year organic account growth
• Capacity and Shrinkage Planning for the account with 100% accuracy
• Analyzed workflow to identify areas for process improvement and optimization.
• Managed scheduling, training and inventory control.
• Assessed employee development needs and provided feedback on their progress towards meeting goals.
• Identified areas of deficiency and performed root-cause analysis to solve problems.

• Received multiple awards following maximum contribution towards best performance on client metrics
• Consistently maintained high customer satisfaction ratings
• Created highly effective new program that significantly impacted efficiency and improved operations
• Created critical KPIs to track and improve on-time delivery, customer issues and safety statistics

• Date of Birth: 09/18/92
• Nationality: Indian