Varun Gupta

- Improved AI signal detection systems to provide strategic insights and enhance team responsiveness.

- Enhanced CRM integration processes to streamline workflow automation and improve operational efficiency.

- Led development of data-driven coaching systems, improving team performance and achieving operational targets.

- Spearheaded self-service automation initiatives, resulting in significant time savings and increased data accessibility for field teams.

- Collaborated with partners to optimize quote-to-cash processes, ensuring compliance and operational excellence..

• Managed end-to-end deal support including quoting, pricing approvals, and contract coordination across sales, finance, and legal teams. Identified and implemented automation in quote approval routing, reducing processing time by 30%.
• Created and reviewed complex quotes using Salesforce CPQ, ensuring 100% data accuracy and monitoring deal desk SLAs to maintain 24-hour turnaround on quote and contract approvals.
• Owned quote-to-cash workflows, ensuring order accuracy and alignment with revenue recognition policies.
• Partnered with sales & partner team to identify process gaps and implement scalable operational improvements, collaborating with cloud partners (AWS, Microsoft Azure, Google Cloud) to enhance deal execution and support partner-led sales motions.
• Led UAT testing efforts for new processes and systems, contributing to successful rollouts. Implemented lead enrichment and automated routing, enhancing lead quality and conversion rates.
• Delivered onboarding sessions for new sales reps on CPQ quoting and contract best practices while resolving billing and collections escalations with Finance to improve cash flow and enhance client satisfaction.

• Achieved 144% of sales target in FY2021 selling EdTech services across domestic markets.
• Improved lead quality by 40% through a streamlined outreach process combining targeted calls and email campaigns.
• Increased sales conversion rate by 15%, contributing to a 20% rise in quarterly growth.
• Grew repeat business by 30% by introducing a client loyalty program; enhanced annual revenue by 25% through an optimized onboarding process.
• Built and maintained client relationships through face-to-face and video meetings; reported on pipeline, closed deals, and sales activity metrics to inform strategy.