Varun Hallebedu Ranganath
Customer Service Representative
Bangalore
Summary
Seeking a position where I can efficiently contribute my knowledge, skills and abilities for the growth of the organization and build my professional career with dedication and hard work. Knowledgeable and dedicated customer service professional with extensive experience in BPO industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
4
4
Languages
Work History
Senior Customer Service Representative
Renaissance Information Services Network Services Est
Dubai
07.2022 - Current
- Mentored junior team members, contributing to their professional development and overall team success.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
- Was an allround team player and worked with the customer needs on chat and calls, and handled escalation clients and came with the solution for the customer needs with the company resources
International Non-Voice customer support executive
Concentrix Daksh
Bangalore
10.2020 - 05.2022
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
- Studied the product and got in touch with the concern team when a feedback was received on the product
Tele sales executive and Motor Insurance Advisor
Gulf Oasis Insurance Brokers LLC (Credence services)
Bangalore, Karnataka
04.2019 - 06.2020
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Streamline team sales process increase productivity and decrease closing time
Education
SSLC -
Amara Jyothi English School
Bangalore06.2015
Pre University: HSC -
Cambridge PU College
Bangalore06.2018
Skills
Complaint resolution
Service recommendations
Order fulfillment
Receiving support
Exelent work ethics
Computer skills
Customer service
Verbal and written communication
Personal Information
- Father's Name: Ranganath HN
- Date of Birth: 05/27/98
- Gender: Male
- Marital Status: Single
- Religion: Indian/Hindu
Disclaimer
I, hereby declare that the above-mentioned information is true and correct to the best of my knowledge, and I bear the responsibility for the correctness of the above mentioned particulars.
Timeline
Senior Customer Service Representative
Renaissance Information Services Network Services Est
07.2022 - Current
International Non-Voice customer support executive
Concentrix Daksh
10.2020 - 05.2022
Tele sales executive and Motor Insurance Advisor
Gulf Oasis Insurance Brokers LLC (Credence services)
04.2019 - 06.2020
SSLC -
Amara Jyothi English School
Pre University: HSC -
Cambridge PU College