Varun Joy

• Implemented strategies to increase customer service satisfaction ratings.
• Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
• Improved customer satisfaction by implementing streamlined service processes and staff training programs.
• Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Analyzed service reports to identify areas of improvement.
• Hired, trained and supervised team of service staff members to meet business goals.
• Developed and maintained positive relationships with customers to build rapport and trust.

• Performed corrective and preventive maintenance of medical and industrial equipment, administrative responsibilities, audit support, tool and test equipment maintenance, contract renewal and new customer additions.
• Achieved customer satisfaction with timely resolution of technical issues and clear communication.
• Mentored new hires on company policies procedures as well as specific job functions related to the Service Engineer role.
• collaborated with L2 team in case of escalations and ensured customer issues were resolved in prompt way .
• Expertize Technologies Includes Flow Cytometry , Scan Cytometry ,MALDI- TOF

• Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
• Reduced equipment downtime by performing regular maintenance checks and implementing preventive measures.
• Boosted service quality by continually updating technical knowledge and staying current with industry trends.
• Skilled at working independently and collaboratively in a team environment.
• Expertize technologies includes ELFA for Pathogen Detection , Microbial Identification , Calorimetric detection , Microbial Enumeration by Pattern Optimization .

• Analyzed, troubleshoot and diagnosed problems and provided prompt repair and solutions.
• Engaged in first-level support for customers requiring routine support and troubleshooting.
• Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
• Expertize Technologies Include point of care, electrolyte, coagulation, and biochemistry instruments

Responsible for managing service activities in south and central region of India
Met with customers to discuss service needs and develop effective and practical solutions.
Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Established a positive working environment through fostering teamwork, providing support during challenging situations, and celebrating individual achievements.
Analyzed trends in customer feedback data to identify areas for improvement in service offerings or internal processes.
Worked closely with upper management to develop strategic initiatives aimed at driving business growth and enhancing customer satisfaction.
Service budget planning, candidate hiring, corrective and preventive maintenance of medical and industrial equipment, audit support, tool and test equipment maintenance, contract renewal and new customer additions.
Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
Developed strong relationships with customers, resulting in repeat business and increased loyalty.