Varun Kapoor

• MDM Lead – India Senior Director, Data Management at Fresh Gravity, driving modular, AI native solutions across multi platform ecosystems.
• Spearheading end to end data re platforming initiative in the healthcare domain, mastering HCP, HCO, Location, Patient, and Payer entities within a centralized MDM framework.
• Designed and delivered unified 360 degree views by integrating data from multiple source systems, enabling actionable insights through Qlik and Tableau.
• Led multi platform MDM implementations (Reltio, Semarchy, Informatica SaaS, Stibo, Profisee, Ataccama, Lake Fusion), ensuring scalable, compliant, and client aligned solutions.
• Directed capability development programs in MDM and Data Integration, fostering expertise across tools and empowering teams to deliver high quality solutions.
• Strengthened practice foundations by building scalable architectures, refining delivery processes, and mentoring teams for long term growth.
• Partner and client management: nurtured strategic relationships, supported presales efforts, and ensured seamless delivery across global accounts.
• Hands on expertise across full CRM/MDM lifecycle — requirement scoping, solution design, testing, deployment, defect resolution, and multilingual architecture considerations.

• Reviewed client operations and provided strategic recommendations, designing solutions and KPIs aligned with business requirements.
• Led global teams in implementing Siebel Sales and Oracle Sales Cloud applications across diverse customer verticals, covering requirement analysis, system/technical design, implementation, reporting, and project management.
• Coordinated cross-functional teams, senior management, and key stakeholders to drive successful global releases.
• Managed and guided Siebel analysts responsible for application support, development, deployment, reporting, and quality assurance.
• Owned end-to-end implementation modules, including pre-sales, sales, post-sales, campaigns, warranty, analytics, complaint management, agreements, and service processes for automotive sales teams.
• Mentored junior team members through structured training sessions, assignments, and knowledge-transfer initiatives, fostering skill development and team growth.

• Championed diversity within the team, promoting an inclusive environment where all voices were valued and respected.
• Monitored team progress on projects, ensuring deadlines were met and deliverables exceeded client expectations.
• Maintained open lines of communication with clients throughout project duration, ensuring proactive updates on progress while addressing concerns as needed.
• Continuously evaluated industry trends to inform best practices for our consulting approach while staying current in a rapidly evolving market landscape.
• Conducted requirement-gathering sessions with business process owners, developing detailed business requirement documents and process maps. Prepared functional specifications, mock screens, presentations, and high-level designs to align technical solutions with business needs.
• Managed end-to-end implementation cycles for Loyalty, Marketing, and Order Management processes, ensuring seamless delivery.
• Optimized Siebel 8.1 by leveraging vanilla functionalities, minimizing customizations, while meeting business requirements.
• Implemented email integration and automated workflows for quote and order approvals/rejections within the Siebel Quote Management System.
  

• Enhanced software functionality by identifying and resolving complex technical issues, ensuring system stability, and performance.
• Mentored junior developers, fostering professional growth, and improving overall team productivity.
• Developed scalable applications using agile methodologies, consistently meeting project delivery timelines.
• Managed multiple projects simultaneously, maintaining strict deadlines, and high-quality standards.
  Led requirement-gathering sessions with business process owners, creating business requirement documents and process maps for SFDC implementations involving key skills such as Visualforce Pages, Apex Classes, Apex Email Configuration, Web Services Integration, Custom Object Creation, and SOQL.
• Owned and managed modules/processes across solution deployment, effort estimation, and account planning; supported presales efforts, and ensured seamless delivery post-engagement.
• Conducted knowledge transfer and training sessions for clients and end customers, enabling smooth adoption and long-term success.