Summary
Overview
Work History
Education
Skills
Soft Skills
Hobbies
Timeline
Generic
Varun Katiyar

Varun Katiyar

Kanpur

Summary

Seeking a dynamic and stimulating work environment to leverage expertise and drive impactful results for organizational advancement. Committed to fostering growth and success within the company.

Overview

5
5
years of professional experience

Work History

Incident Manager

Bold
09.2023 - Current
  • Monitor platform health using tools such as Jenkins, Monitoring Dashboards, SEQ, and Pingdom, ensuring real-time visibility into system performance.
  • Log and track incidents using JIRA for accurate documentation and accountability.
  • Perform initial triage of alerts/errors, validate issues manually, and engage appropriate teams (QA, Dev, Infra) for investigation and resolution.
  • Assess impact of incidents and coordinate swift responses to minimize downtime and user impact.
  • Act as Change Manager, overseeing the full lifecycle of change activities — including evaluation, approvals, scheduling, and stakeholder communication.
  • Act as Problem Manager, leading root cause analysis (RCA) for major incidents, documenting findings, and tracking corrective/preventive actions. Prepare and maintain problem and incident reports, highlighting resolution effectiveness, risk areas, and trends.
  • Collaborate across cross-functional teams to ensure effective incident handling and continuous process improvement.


Incident Manager

Capgemini
01.2020 - 09.2023
  • Working as Network Operations Centre(NOC) Admin for DeVry University by monitoring their Server and Application.
  • Successfully utilized monitoring software (Nagios host, Nagios Server, Appworx & Alertsite) to identify and proactively correct infrastructure issues before they impacted production.
  • Collaborated with cross-functional teams to identify root causes of incidents, leading to targeted improvements in system stability.
  • Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact.

Education

Bachelor of Computer Application -

Dr. Virendra Swarup Institute of computer Studies
Kanpur, UP
08.2019

Skills

  • Microsoft Office
  • Excel/ G-Sheets
  • JIRA
  • ServiceNow
  • Confluence
  • SQL
  • Python

Soft Skills

  • Excellent communication skills
  • Good technical skills
  • Good problem-solving ability
  • Good problem management.
  • Ability to work in any environment
  • Excellent Organizational skills & a Team player

Hobbies

  • Fitness & Strength Training (Gym)
  • Travelling
  • Sketching & Creative Art
  • Strategic Games (Chess)
  • Gaming (online, PC & Console)

Timeline

Incident Manager

Bold
09.2023 - Current

Incident Manager

Capgemini
01.2020 - 09.2023

Bachelor of Computer Application -

Dr. Virendra Swarup Institute of computer Studies

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Varun Katiyar