VARUN KODAMANCHALI
Customer Support Specialist
Hyderabad
Summary
Customer support specialist with extensive experience in providing excellent support and resolving issues. Proven track record of success in supporting customers and ensuring their satisfaction. Skilled in Microsoft Office and Google suite, adaptable to changing environments, and able to work under pressure. Strong communication skills and critical thinking abilities. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Senior customer support specialist (Contract)
Revolut
Remote
08.2023 - 03.2024
- Enhanced customer satisfaction by resolving complex technical issues and providing exceptional support.
- Delivered outstanding service on escalated calls, resulting in satisfied customers who provided positive testimonials.
- Increased first-contact resolution rates by implementing proactive measures such as self-help resources and detailed troubleshooting guides.
- Participated actively in weekly meetings to discuss ongoing projects or initiatives aimed at improving overall department performance.
- Served as an authoritative resource for colleagues seeking expert advice on complex technical problems or procedural guidelines.
Customer service representative
Synchrony
Hyderabad
05.2022 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Operations associate
Magna Techno services
Hyderabad
08.2020 - 04.2022
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Collaborated with other departments to establish smooth implementation of operational processes and procedures.
- Executed and maintained quality control processes to meet criteria and standards and increase customer satisfaction.
- Served as a liaison between departments, facilitating communication to ensure smooth operations throughout the organization.
Education
Bachelor of Business Administration - undefined
Amity
08.2023 - Current
Commerce, Economics
TOSS
Skills
Continuous Process Improvement
Timeline
Senior customer support specialist (Contract)
Revolut
08.2023 - 03.2024
Bachelor of Business Administration - undefined
Amity
08.2023 - Current
Customer service representative
Synchrony
05.2022 - 08.2023
Operations associate
Magna Techno services
08.2020 - 04.2022
Commerce, Economics
TOSS