Microsoft Excel
Varun Kumar
IT Business Analyst
Chennai,TN
Summary
Perceptive Senior Business Analyst with 5+ years driving successful business processes for Banking and Telecom companies. Dedicated to maximizing impact of key performance metrics to enhance and expand business operations. Known for leveraging both macro and micro-scale analyses to generate holistic images of ongoing business operations for immediate actionability.
Overview
1
1
Language
6
6
years of post-secondary education
6
6
years of professional experience
Work History
Senior Business Analyst
Verizon India
Chennai, India
11.2019 - Current
- Responsible for gathering the new requirements and enhancement stories from Business Partners.
- Act as a liaison between Business and the Development team for timely delivery and ensuring project milestone are met.
- Worked on Google Dialog Flow to make the conversational experience between caller and Bot.
- Worked Closely with Business to understand the Usecase and Designed IVR Call flows for the same using Visio.
- Coordinate with onshore team on Monitoring production call recordings and analyzing the fallouts to increase the containment Rate.
Business Analyst
Wipro Limited
Chennai, India
05.2019 - 10.2019
- Responsible for gathering the new Requirement from Business Partner.
- Coordinate with Dev, QA and UAT Team and arrange the Kick off call and Gather Delivery Timeline.
- Responsible for Preparing Business Research Document and Functional Specification Document.
- Liaise with the implementation team to ensure implementation and delivery of the research and business requirements.
Junior Business Analyst
BNP PARIBAS INDIA SOLUTIONS
Chennai, India
08.2015 - 04.2019
- Responsible for analysis of Production Incidents in Accounting and settlements Domain.
- Liaise with the Development team for root cause analysis and fix.
- Engaging development team to ensure delivery and implementation of the solution meets business requirements.
- Effort to enhance, stabilize and automate Batch Process to provide improved experience for Business partners.
- Involved in dashboard preparations, MIS reporting and BI reporting tools like Business Objects for preparing reports.
Education
Master of Business Administration - Finance & Marketing
Anna University
06.2013 - 07.2015
Bachelor of Engineering - Computer Science & Engineering
Anna University
05.2009 - 06.2013
Skills
Strategic and Business Planning
Additional Information
- Data Analyst ( Data Analysis Using R, Python) (06/2018 - 12/2020)
- Certified Business Analyst Professional (CBAP) (01/2019 - 06/2019)
- Bravo Award (06/2016 - 06/2016) Recognized with Achiever award for Excellent performance in Q2 for BNP PARIBAS INDIA SOLUTIONS
- Spot Award (01/2018 - 01/2018) Recognized with Spot award for principal Deliverables in Short time
Software
Microsoft Visio
SQL Developer
Unix
Oracle 9i
Interests
Travelling
Cycling
Playing Video Games
Jogging
Timeline
Senior Business Analyst
Verizon India
11.2019 - Current
Business Analyst
Wipro Limited
05.2019 - 10.2019
Junior Business Analyst
BNP PARIBAS INDIA SOLUTIONS
08.2015 - 04.2019
Master of Business Administration - Finance & Marketing
Anna University
06.2013 - 07.2015
Bachelor of Engineering - Computer Science & Engineering
Anna University
05.2009 - 06.2013
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