Public Social Service
Varun Kumar
Customer Support Executive
Bangalore
Summary
Diligent customer service with experience managing phone, online and consultative communications with customers. Proactively identified various opportunities and built strong relationships with current and prospective customers. Consistently exceeded customer support and service expectations by resolving issues quickly.
Outgoing customer service with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
2
2
years of professional experience
8
8
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Customer Support Representative
Traform Travel Technologies
6 2018 - 3 2020
- Supported customer questions and issues by gathering data, analyzing needs and resolutions and implementing the best solutions.
- I connected with customers to address questions and resolve issues through phone and email.
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
- Personally handled 50 customer queries and calls and also helped the customers book their flight tickets and update their expenses on our platform.
Customer Support Executive
Techmahindraa Sez Building
2 2021 - 5 2022
- Built strong relationships with the field operations team to support business development opportunities and improve service.
- Listen to customers' questions and concerns to provide answers or responses.
- Achieved specific team objectives and collection activities.
- This was totally an inbound process. i was handling close to 70+ calls in a day and was helping the customer's in giving prompt information about their order status.
- Also, I was into handling reimbursements or refunds and also helping the customers arrange their replacements of their products when in need.
Customer Success Associate
Plum Benefits
05.2022 - 03.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls as well timely response for the emails which was sent by the customers.
- This being insurance background company, I was into handling Reimbursement claims.
- Was also a part of Scrutinizing documents, and communicating to the customers if anything needed, and then Submitting the final documents to the insurers.
- Follow ups done with the insurers to know the claim status, as well as with the customers with regards to their reimbursement claim.
Customer Service Representative
Accenture
01.2024 - Current
- I work for a telecommunications company named Virgin Media, and this is an inbound and outbound process.
- I was into handling customer queries, which included billing, technical issues (Internet issues, telephone issues, and television issues), and helping the customer's in providing the resolution.
- I had a good portfolio of maintaining NPS and CSAT's, which resulted in maintaining good and healthy conversations with my customer's and also my team management.
- I was into handling only calls, which comes up to a total of 30+ calls in a day.
- Streamlined call processes for improved efficiency and reduced wait times.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Higher Secondary Education - State Board
Shantiniketan Educational Institutions
Btm Layout 01.2008 - 05.2011
Pre University - Commerce
Christ University
Hosur Road 05.2011 - 05.2013
BBM - Business Management
CMR Institute of Management Studies
Bengaluru 05.2013 - 03.2016
Skills
Good communication skills
Excellent written and oral communication
Telephone etiquette
Customer Relations
Retail store support
Creative problem solving
Staff education and training
Certification
Introduction to Digital Marketing
Hobbies
Music Producer, Playing Guitar, Travelling
Interests
Bilingual Learning
Helping Teach English
Timeline
Customer Service Representative
Accenture
01.2024 - Current
120 HrTEFL(Teaching English as a Foreign Language)
12-2023
Introduction to Digital Marketing
06-2023
Customer Success Associate
Plum Benefits
05.2022 - 03.2023
BBM - Business Management
CMR Institute of Management Studies
05.2013 - 03.2016
Pre University - Commerce
Christ University
05.2011 - 05.2013
Higher Secondary Education - State Board
Shantiniketan Educational Institutions
01.2008 - 05.2011
Customer Support Representative
Traform Travel Technologies
6 2018 - 3 2020
Customer Support Executive
Techmahindraa Sez Building
2 2021 - 5 2022