Varun Kumar

• Established Standards & Quality Control: Developed, implemented, and maintained quality and process standards tailored to the Indian fenestration market.
  Ensured uPVC profiles and fabrication outputs meet stringent criteria for durability, finish, and structural integrity through continuous inspections and feedback integration.
• Customer Engagement and Complaint Resolution: Handled technical and quality-related customer complaints with a high resolution rate.
  Maintained detailed complaint logs and conducted root cause analysis, resulting in reduced recurrence, and improved product satisfaction.
• Technical Training & Support: Designed and delivered comprehensive training modules for fabricators and dealers, covering fabrication, installation, safety, machine usage, and costing software.
  Provided hands-on guidance during new plant setups and customer onboarding, ensuring smooth production launches.
• Plant Setup & Fabricator Enablement: Actively guided fabricators in setting up fabrication plants, from machinery recommendations to workflow optimizations.
  Created roadmap documents with timelines, milestones, and budget references for successful plant commissioning.
• Product & Process Documentation: Maintained and regularly updated fabrication manuals, installation guides, product range documentation, and SOPs.
  Managed and updated online costing software platforms for ease of use and accuracy by dealers and partners.
• Site Audits & Installation Validation: Conducted technical site visits to assess installations, recommend corrective actions, and verify quality compliance.
  Created detailed reports post-visits, and coordinated with internal teams for resolution and improvement.
• Innovation & Market Feedback: Continuously monitored industry innovations and competitor activities, presenting improvement strategies to management.
  Translated customer and market feedback into product and service improvements, contributing to increased satisfaction.
• Transparent Communication and Education: Ensured customers received clear, technical product knowledge, including specifications, benefits, maintenance, and support.
  Facilitated confidence-building through technical presentations, usage training, and regular follow-ups.
• Proactive Dealer and Fabricator Support provided dealers and fabricators with real-time technical support, ensuring seamless project execution and issue resolution.
  Assisted in optimal machine selection, setup layouts, and on-ground production trial participation.
• SOP & Visit Management: Defined and followed a structured SOP for customer visits, including pre-visit checks, assessment sheets, and post-visit documentation.
  Managed visit reports, MOMs, and follow-ups for both regular and complaint-based customer interactions.
• Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
• Maintained high levels of client satisfaction through proactive follow-ups and regular check-ins on open issues.

Extra Projects and Technical Contributions.

Window Performance Testing: Participated in air infiltration and water penetration testing of aluminum windows at Winwall Technology, Chennai, validating system performance against industry standards.

Acoustic Testing: Engaged in sound insulation performance testing of window systems at ARAI (Automotive Research Association of India), Pune, contributing to product development for noise-sensitive applications.

Automation Project Development: Led automation initiatives aimed at improving productivity and service delivery. Developed a QR code-based service module for post-installation support, enabling fast access to technical data and service requests.
Proposed and supported process automation tools in fabrication and survey workflows, reducing manual intervention, and increasing accuracy.

Standard Operating Procedures (SOPs): Authored comprehensive fabrication process SOPs to standardize production practices across partners, and in-house teams.

• Served as Fabrication In-Charge, overseeing the end-to-end uPVC window and door manufacturing process.
• Operated and maintained key fabrication machinery including cutting machines, welding machines, and corner cleaning machines.
• Supervised daily operations of the fabrication unit, ensuring production targets, quality standards, and timelines were consistently met.
• Managed manpower planning, task allocation, and productivity tracking for machine operators, and fitters.
• Ensured proper fitting, assembly, and finishing of window and door components according to design specifications.
• Conducted quality checks at every stage of fabrication to minimize rework and material wastage.
• Trained junior staff and new joiners on standard fabrication techniques and machine operations.
• Maintained machinery and tools through routine maintenance and troubleshooting to reduce downtime.
• Coordinated with site teams for dispatch and installation readiness, ensuring timely and accurate deliveries.

• Worked as a machine operator and installer for uPVC windows and doors, handling both factory fabrication and on-site installations.
• Operated uPVC fabrication machinery, such as cutting, welding, and corner cleaning machines, with precision.
• Carried out accurate assembly, fitting, and glazing of windows and doors based on customer specifications and site conditions.
• Acted as a Project Site Supervisor, managing installation activities, coordinating with site engineers, and ensuring timely project execution.
• Supervised and guided fitting teams to maintain alignment, sealing, and functional quality of installations.
• Maintained strict adherence to quality, safety, and performance standards during both fabrication and installation processes.
• Conducted site inspections before and after installation to ensure customer satisfaction, and rectify issues, if any.
• Liaised with project managers and clients to align on installation schedules, site readiness, and customer expectations.

• I worked as a machine operator in the fabrication unit for uPVC windows and doors.
• Operated fabrication machinery, including cutting, welding, and corner cleaning machines, with accuracy.
• Supported the assembly and fitting processes by ensuring precise dimensions and clean finishes.
• Followed fabrication drawings and technical specifications to meet production standards.
• Assisted senior technicians in quality checking and routine maintenance of machines.
• Maintained safety and cleanliness in the work area to support efficient operations.

• Operated injection molding machines for manufacturing precision plastic components.
• Monitored machine parameters, and performed adjustments to ensure quality and consistency of output.
• Conducted routine checks on molds and machines to prevent defects and downtime.
• Followed safety protocols, and maintained cleanliness in the molding area.
• Worked closely with the quality control team to inspect molded parts, and troubleshoot production issues.
• Documented daily production data, and reported any irregularities to the shift supervisor.