VARUN M
Summary
Objectives: Seeking a challenging role to contribute and to grow in an open cultured organization, this offers tremendous growth potential, and wide exposure to the latest technologies. Fully utilize there skills and abilities in the Industry that offers Professional growth.
Driven Business Development Executive with career history in multi-state distributed businesses and proven skill in hiring, developing and retaining high-performance teams. Motivating leader with strengths in building strategic relationships to support key business initiatives. Highly skilled in change management, management transition and merger integration. Offering excellent interpersonal and communication skills and experience managing matrixed organizations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
FC Trainer, Business Development & Grocery CT
Flipkart India PVT ltd
09.2017 - Current
- Training & Planning [ Handling Warehouse training of Flipkart fulfillment centre non large (Handling complete Warehouse training like Receiving, QC, Inbound, Outbound, GTL, TTL, PST, RC, in both Grocery and non large and handled MH training) Managed over 50 plus new batches. And handled BD planning like pricing PO Schedule, PO Raising, New Vendor onboard, Sales deal, Handling payments Related enquiry and fill rates for Grocery Mumbai]
- Developed new training programs such as online modules, interactive software, language labs and online programs and provided ongoing training to staff.
- Monitored day-to-day activities of Ware house and employees, noting areas needing improvement and implementing plans for rectification.
- Grocery Control tower for supply chain operations [Support the First Mile team by providing visibility and insights by setting up process adherence checks and publishing metrics to first mile team,Conduct complete RCA on fill rate issues and publish reports,Keep a track of all Ekart metrics which may impact the health of supply chain,- Adhoc breakdowns/disruptions to be managed and also communicated to customers (external or internal),Worked on Exercise preset levers and/or new identified levers in the event of breakdown/disruption for Tech issues, external issues and internal operations,Pull up scorecard metrics for Ekart along with first cut RCA for the metrics,Doing deep dives on recurring issues and bring a systematic closure to those issues
Retail Service Manager
Reliance communication
08.2015 - 09.2017
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Trained [360] less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
- Mentored new sales associates to contribute to store's positive culture.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Trained team members in successful strategies to meet operational and sales targets.
- Recruited, hired and trained over [150] new team members in [1 Year].
- Educated staff on strategies for handling difficult customers and challenging situations.
Technical Process Trainer
Atcis Technology
06.2013 - 08.2015
- Reliance Process for 30 months.
- Provided subject matter expertise on all company offerings.
- Developed new and improved training programs to fit underserved areas.
- Decreased training time by designing effective new training programs.
- Created and implemented new training initiatives such as online modules, interactive software, language labs and online programs, assuring continuous training to employees to promote long-term excellence.
- Trained and mentored [650] new personnel hired to fulfill various roles.
Quality Analyst and Process Trainer
Digicall teleservice
02.2011 - 03.2013
- Handling process and product training for prepaid and post-paid and soft skill training), Customer relation and support team management.
- Inter communication with superior heads and corporate clientele.
- Got potential to give positive results and confident of new project.
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collected and analyzed activity data and initiated, developed and recommended improvements to systems, processes and procedures to increase productivity and reduce cost.
- Crafted training materials and ran on-boarding sessions to train [500] incoming team members.
Education
BBM - Bachelor of Business Management
Seshadripuram Institute of Commerce And Management
Bangalore India05.2013
PUC - CEBA
Acharya Institute of Technology
Bangalore India03.2010
High School Diploma -
Jindal Jubilee High School
Bangalore India03.2008
Skills
- Online training experience
- Data organization
- Training & Development
- Merchandising Operations
- Retail Management
- Business development and planning
- Market understanding
- Data Mapping
- Advanced in PPT
- Basics on SQL
Accomplishments
- Easily adaptable.
- Good communication skills.
- Improve the external and Internal quality.
- Internal Score of customer care has improved from 75% to 90%.
- As a trainer given best throughput in 98% batches.
- Handled more than 400 vendors in PO raising, Stock connecting and payment management.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Expert in Training and Quality dashboard. Expert in preparing of training contents. Expert in preparing TNI and soft skill training data for process improvement. Experts in preparing Review data for both Quality and training. Experts in preparing payment and scheduling dashboard,Advanced in Excel.
Languages
English
Proficient
C2
Kannada
Proficient
C2
Telugu
Advanced
C1
Tamil
Intermediate
B1
Kannada
Bilingual or Proficient (C2)
Timeline
FC Trainer, Business Development & Grocery CT
Flipkart India PVT ltd
09.2017 - Current
Retail Service Manager
Reliance communication
08.2015 - 09.2017
Technical Process Trainer
Atcis Technology
06.2013 - 08.2015
Quality Analyst and Process Trainer
Digicall teleservice
02.2011 - 03.2013
BBM - Bachelor of Business Management
Seshadripuram Institute of Commerce And Management
PUC - CEBA
Acharya Institute of Technology
High School Diploma -
Jindal Jubilee High School
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