VARUN MISRA
KOLKATA
Summary
Skilled Wine Associate with substantial understanding of winemaking processes, varietals, and wine-pairing principles. Possess strong knowledge in managing wine inventory and providing customer-centric service in various settings such as restaurants, and retail stores. Demonstrated ability to educate customers about different wines and regions while contributing to sales growth. Known for fostering positive relationships with customers, suppliers, and team members.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Wine Associate
Eataly
Toronto
04.2023 - 11.2024
- Assisted customers by asking open-ended questions to understand their needs and suggest the best wine.
- Readied wines for the sales floor by marking items with identifying codes and accurate pricing.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Managed monthly inventory for both the retail and the restaurant.
- Assisted in the preparation and execution of physical inventory counts for the retail and the restaurant.
- Executed La Scuola Sip & Savor wine classes under the direction of the Beverage Director.
- Shared wine knowledge with employees, encouraging team to develop wine knowledge through regular training sessions.
- Participated in trade shows, conferences and other industry related events as a representative of the company's brand and products.
- Built relationships with key decision makers at retail outlets and restaurants in order to maximize sales opportunities.
Server Assistant
Terroni Inc.
Toronto
10.2022 - 02.2023
- Provided exceptional service to high volume of daily customers.
- Organized menus, silverware, and condiments at each table prior to seating guests.
- Assisting the Head Sommelier.
- Maintained up-to-date menu knowledge to accurately answer guest questions.
- Responded promptly to requests from servers or other staff members.
- Assisted servers with monitoring tables for customer satisfaction, quality and additional service.
- Assisted in training new server assistants on job responsibilities and procedures.
- Operated equipment and machinery according to safety guidelines.
Associate Analyst
Global Logic Technologies
Gurgaon
09.2021 - 08.2022
- Analyzed complex data sets to identify patterns and relationships in the data.
- Collected, organized and input information into digital database.
- Understanding new project requirements.
- Engaging in project forums to facilitate effective communication.
- Interpreting customer feedback to monitor satisfaction, and drive improvement initiatives.
Internship Trainee
Hyatt Regency
New Delhi
06.2019 - 12.2019
- Attended training sessions and meetings to learn new information and develop personal skills.
- Gaining hands-on experience while working for the core departments of a hotel, i.e. Front Office, Food and Beverage, Food Production, Housekeeping.
- Enhancing communication skills through direct guest engagement, fulfilling their needs, and satisfying their requirements.
- Working independently, as well as in a diverse team, to ensure smooth operation.
- Understanding the liaison between sub-departments to gain insights into overall hotel operations.
- Receiving mentorship from professionals within an inclusive, supportive work culture.
- Participating in guest service activities to improve communication and interpersonal skills.
Education
Post Graduation Certification - Advanced Wine And Beverage Business Management
George Brown College
Toronto,Canada08-2023
Bachelor - Hospitality Administration And Management
International Institute of Hotel Management
Kolkata, India07-2021
Bachelor of Arts - Bachelor in Tourism Studies
Indira Gandhi National Open University
Delhi, India07-2021
Bachelor in Commerce And Management (HONS) -
Calcutta University
Kolkata, India06-2014
Skills
- Wine education background
- Wine tasting expertise
- Food pairing proficiency
- Decision-making capacity
- Strong communication skills
- Multilingual communication
- Staff training and development
- Continuous learning attitude
Affiliations
- Represented Eataly for various Wine Portfolio tasting.
- Conducted Wine education and tasting sessions for employees and customers.
Certification
- WSET Level 3 in Wine
- WSET Level 1 in Spirits
- Prud'homme Beer Certification Level 2
- International Tequila Academy Level 1
- Certificate of Cognac Training
- Certificate in California Wine Training
Languages
Hindi
First Language
English
Proficient (C2)
C2
Bengali
Beginner
A1
References
References available upon request.
Timeline
Wine Associate
Eataly
04.2023 - 11.2024
Server Assistant
Terroni Inc.
10.2022 - 02.2023
Associate Analyst
Global Logic Technologies
09.2021 - 08.2022
Internship Trainee
Hyatt Regency
06.2019 - 12.2019
- WSET Level 3 in Wine
- WSET Level 1 in Spirits
- Prud'homme Beer Certification Level 2
- International Tequila Academy Level 1
- Certificate of Cognac Training
- Certificate in California Wine Training
Post Graduation Certification - Advanced Wine And Beverage Business Management
George Brown College
Bachelor - Hospitality Administration And Management
International Institute of Hotel Management
Bachelor of Arts - Bachelor in Tourism Studies
Indira Gandhi National Open University
Bachelor in Commerce And Management (HONS) -
Calcutta University
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