VARUN MITTAL
Jaipur
Summary
Experienced facilitator with a proven ability to guide groups towards achieving objectives, emphasizing team collaboration and adapting to evolving requirements. Dependable in generating impactful solutions through clear communication, conflict resolution, and strategic planning. Recognized for cultivating a positive atmosphere and delivering tangible outcomes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Facilitator/ Master Trainer F&B
Ambuja Foundation, Jaipur
02.2025 - Current
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Identified areas in need of improvement and implemented solutions.
- Led cross-functional teams in brainstorming sessions, driving innovation and creative problem-solving.
- Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
- Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
Senior Captain – F&B Service
The Fern Residency, Jaipur
09.2023 - 01.2025
- Interacted with team members, encouraging each to be outgoing and offer excellent service to customers.
- Identified patterns and trends that resulted in undesirable outcomes or compromised program compliance and developed corrective action plans.
- Supervised F&B service operations across multiple outlets including restaurant and banquets
- Created a culture of safety awareness by conducting regular drills, providing crew members with proper training, and enforcing strict adherence to safety procedures.
- Trained and mentored junior staff to improve service standards
- Managed guest reservations, special events, and ensured seamless execution of service
- Maintained highest hygiene standards, HACCP compliance, and efficient stock management
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
Owner & Outlet Manager
Swat Pizza, Jaipur
12.2020 - 08.2023
- Founded and operated a successful Italian cuisine outlet, overseeing daily operations
- Menu development, staff recruitment, and training
- Managed customer engagement, marketing, and financial aspects of the outlet
- Ensured food quality, hygiene, and service consistency
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Restaurant Captain
Meraaki Kitchen, Jaipur
11.2018 - 03.2020
- Managed guest service operations, coordinated with kitchen staff for timely delivery
- Upselling and suggestive selling to maximize revenue
- Trained new staff on service standards and protocols
- Developed strong rapport with regular customers through attentive service and personalized interactions.
- Supervised waitstaff shifts for smooth operations, leading to increased efficiency and customer satisfaction.
- Ensured adherence to safety guidelines within the restaurant, promoting a healthy working environment for all staff members.
- Conducted regular performance evaluations of team members, facilitating their professional growth and development within the organization.
- Trained new team members on restaurant procedures, resulting in a more cohesive and effective staff.
Outlet Incharge
Neerja Modi School, Jaipur
09.2017 - 11.2018
- Managed an upscale F&B outlet within the school campus
- Handled inventory, staff scheduling, and guest service
- Delivered quality dining experiences for students and staff
Waiter
Royal Mirage Resort, Dubai
09.2014 - 09.2016
- Provided attentive guest service in a luxury resort environment
- Managed dining orders, helped plan special events, and maintained high standards of cleanliness and service quality
Guest Service Associate
Four Points by Sheraton, Jaipur
05.2013 - 09.2014
- Assisted guests with check-in/check-out, room service, and reservations
- Ensured guest satisfaction through personalized service and prompt resolution of issues
Education
B.Sc. - Hotel Management
Cambay Institute of Hotel Management
01.2013
Senior Secondary - undefined
Rajasthan Board Ajmer
01.2008
Secondary Education - undefined
Rajasthan Board Ajmer
01.2006
Skills
- Experienced in food safety protocols
- Effective guest support
- Coordination of a la carte dining experiences
- Suggestive sales techniques
- Training and development coordination
- Expertise in diverse culinary traditions including Italian, Indian, Mediterranean, and Chinese
- Staff management
- Facilitation techniques
- Strategic planning
Certification
- Spirits of Hospitality (Train the Trainer) | The Fern Residency, Jaipur
- Basic Food Safety & Hygiene Certificate | One & Only Royal Mirage, Dubai
Languages
English
Hindi
Disclaimer
I hereby declare that the information provided is true and correct to the best of my knowledge. Thank you for considering my profile.
Timeline
Facilitator/ Master Trainer F&B
Ambuja Foundation, Jaipur
02.2025 - Current
Senior Captain – F&B Service
The Fern Residency, Jaipur
09.2023 - 01.2025
Owner & Outlet Manager
Swat Pizza, Jaipur
12.2020 - 08.2023
Restaurant Captain
Meraaki Kitchen, Jaipur
11.2018 - 03.2020
Outlet Incharge
Neerja Modi School, Jaipur
09.2017 - 11.2018
Waiter
Royal Mirage Resort, Dubai
09.2014 - 09.2016
Guest Service Associate
Four Points by Sheraton, Jaipur
05.2013 - 09.2014
Senior Secondary - undefined
Rajasthan Board Ajmer
Secondary Education - undefined
Rajasthan Board Ajmer
B.Sc. - Hotel Management
Cambay Institute of Hotel Management
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