Varun Prasad
Sr Property Manager
Bengaluru
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Senior Property Manager
Prestige Group
05.2024 - Current
- Developed strong relationships with local vendors, ensuring timely completion of repairs at competitive prices.
- Improved overall operational efficiency by implementing new software solutions for work order management and communication purposes.
- Increased tenant satisfaction by promptly addressing maintenance issues and concerns.
- Investigated and resolved any tenant complaints.
- Prepared annual budget, scheduled expenditures, and collected monthly rent from tenants.
- Conducted regular property inspections to ensure compliance with safety regulations and company standards.
- Oversaw a team of on-site staff members, providing support and guidance in daily operations and customer service initiatives.
- Completed regular performance evaluations of on-site staff members, identifying areas for growth or improvement as needed.
- Organized community events for residents, fostering positive relationships between tenants and management staff.
- Communicated effectively with owners, residents, and on-site associates.
- Responded to Common Area Maintenance (CAM) inquiries.
Front Office Manager @ Aloft Hotels
Marriott International
11.2022 - 04.2024
- Maintain a professional and high quality service oriented environment at all times.
- Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
- Supervise Upsell program at the Front Office and work as part of the yield management team to try and maximize revenue for the hotel by monitoring the compset rates & matching the same online.
- Additionally responsible to oversee the maintenance of swimming pool, gym & spa.
- Ensure all the online commissions for the month are compiled & tallied by the duty manager & handed over to finance.
- Keep a tab to ensure all the employees in the team have completed their training in MGS.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Updated guests'' profiles systematically incorporating preferences and feedback for providing personalized experiences during future visits.
- Analyzed performance metrics to identify areas of improvement in front office operations, implementing changes for better efficiency.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
- Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
- Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
- Handled guest complaints with empathy and professionalism, restoring satisfaction swiftly.
- Improved team morale and efficiency with regular training sessions and performance feedback.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Front Office Manager
Keys Select by Lemon Tree
02.2015 - 11.2022
- Supervise Up sell program at the Front Office and work as part of the Yield Management team to try and maximize revenue for the hotel.
- Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
- Part of the taskforce sent as hotel manager to set up a newly acquired Keys property.
- Initial setup & refinement of the central reservations system in Keys Hotels.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Updated guests'' profiles systematically incorporating preferences and feedback for providing personalized experiences during future visits.
- Facilitated team meetings to discuss performance goals, guest feedback, and areas for improvement.
- Handled guest complaints with empathy and professionalism, restoring satisfaction swiftly.
- Oversaw daily operations of front desk, ensuring all guest interactions were handled with high professionalism.
- Managed room inventory to optimize occupancy rates, adjusting pricing strategies according to market trends.
Asst Reservations Manager
The Chancery Pavilion
11.2014 - 02.2015
- Ensure effective execution of all reservation functions to achieve optimum revenue.
- Identify and engage new corporate clients to enhance business development and ensure optimum sale of rooms.
- Responsible for development and performance management of a 4-person team, scheduling of duty for staff, staff supervision, training, briefing and assessment.
- Reduced no-shows by implementing a proactive pre-arrival communication process with guests, confirming reservations details in advance of their stay.
- Managed group bookings effectively, liaising with event coordinators to meet unique client needs.
- Monitored inventory levels, coordinating with housekeeping and maintenance departments to ensure seamless guest experiences.
- Collaborated with sales and marketing teams to maximize revenue by promoting special offers and packages.
- Participated in revenue management meetings, providing valuable input on pricing strategies based on market demand and competition analysis.
- Provided customers with information about availability and pricing.
- Worked closely with front desk to achieve full occupancy of property.
Asst Reservations Manager
Adarsh Hamilton Hotel
04.2012 - 11.2014
- Spearhead reservations and operations.
- Experience working with VIP's and CIP's.
- Assist the Front Office Manager in organizing, developing and running the department as well as in forecasting.
- Reduced no-shows by implementing a proactive pre-arrival communication process with guests, confirming reservations details in advance of their stay.
- Managed group bookings effectively, liaising with event coordinators to meet unique client needs.
- Collaborated with sales and marketing teams to maximize revenue by promoting special offers and packages.
- Participated in revenue management meetings, providing valuable input on pricing strategies based on market demand and competition analysis.
- Coordinated closely with front office operations, ensuring smooth check-in experiences for all arriving guests.
- Provided customers with information about availability and pricing.
- Worked closely with front desk to achieve full occupancy of property.
Duty Manager
Adarsh Hamilton Hotel
04.2011 - 04.2012
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
Reservations Executive
Adarsh Hamilton Hotel
01.2009 - 04.2011
- Provide customers with information about hotel products, packages, services and facilities and efficiently answer their reservation related requests and queries.
- Fulfill the initial reservation related formalities and make the relevant entries into the system.
- Enhanced customer satisfaction by efficiently managing and processing reservation requests.
- Built strong relationships with corporate clients through attentive service and tailored reservation options.
- Trained new staff members on company-specific reservation software, policies, and procedures.
- Provided exceptional customer service over phone calls, emails, and chat support for a seamless reservations process.
- Liaised with housekeeping department to ensure seamless room allocation during high-occupancy periods.
- Monitored reservation system regularly to identify overbooking situations and implemented effective solutions.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
Front Office Executive
Taj West End
02.2005 - 09.2008
- Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
- Streamlined front desk operations by implementing efficient check-in and check-out procedures.
- Provided exceptional customer service, resolving issues promptly and effectively for satisfied guests.
Education
Bachelor of Hotel Management - Hotel/Motel Administration/Management
Christ College
Bengaluru, India 04.2001 - 01.2005
Skills
Workforce management
Timely rent collection management
Crisis response coordination
Maintenance management
Facility operations management
Vendor management
Experience in property oversight
Teamwork
Proficient in Microsoft Office
Effective problem resolution
Excellent communication
Client engagement
Timeline
Senior Property Manager
Prestige Group
05.2024 - Current
Front Office Manager @ Aloft Hotels
Marriott International
11.2022 - 04.2024
Front Office Manager
Keys Select by Lemon Tree
02.2015 - 11.2022
Asst Reservations Manager
The Chancery Pavilion
11.2014 - 02.2015
Asst Reservations Manager
Adarsh Hamilton Hotel
04.2012 - 11.2014
Duty Manager
Adarsh Hamilton Hotel
04.2011 - 04.2012
Reservations Executive
Adarsh Hamilton Hotel
01.2009 - 04.2011
Front Office Executive
Taj West End
02.2005 - 09.2008
Bachelor of Hotel Management - Hotel/Motel Administration/Management
Christ College
04.2001 - 01.2005
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