Varun Raj

• Established long-term relationships with key contacts at client companies.
• Assisted in developing sales strategies and setting targets for different accounts.
• Analyzed customer needs and identified solutions to meet their requirements.
• Advised customers on best practices when using company products or services.
• Identified areas of improvement within existing processes and procedures.
• Developed and maintained relationships with clients to increase sales revenue.
• Generated leads through cold calling, networking, and referrals.
• Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.
• Addressed customer questions and concerns regarding products and services.
• Priced out products for customers and drew up sales paperwork.
• Developed key customer relationships to increase sales.
• Set up meetings with potential clients and listened to their wishes and concerns.
• Developed and maintained relationships with new and existing clients to increase sales revenue.
• Negotiated deals and handled complaints or objections.

General Operations:

• Responsibility for managing general operations of all diagnostic centers in the senior management cadre.
• Monitored and supported day-to-day operations of multiple centers.
• Establishing processes and protocols to optimize operations through the development of SOPs.
• Ensured continued improvement of services through regular feedback.

Covid-19 Operations:

• Managed and oversaw nationwide operations.
• Collaborated with cross-functional teams to develop and implement effective strategies for safe working environments.
• Implemented effective strategies to ensure smooth operations during the Covid-19 crisis for the Reliance Family.

Logistics:

• Led the logistic team, overseeing negotiations with providers, staff recruitment, and ensuring quality of transported samples.

Leading the home collection team:

• The recruitment, training, and monitoring of phlebotomists were overseen by me to ensure quality standards were met. This involved collaborating with the quality team to facilitate and sustain accreditations.

Leading the customer care team:

• Recruited, trained, and monitored customer care executives while addressing complaints and escalations in a timely manner.

Efficiently managed the administration team.

• Led Projects team.
• Managed laboratory and collection centers
• Negotiated with vendors
• Utilized available resources, including manpower, money, and material, to achieve maximum productivity.
• Engaged in team-based periodic audits to identify areas for growth, designing effective strategies for improvement.
• Prepared and allocated budgets for activities such as test introductions, center setups, and profitability enhancements.
• Ensured timely collection of account receivables from clients

Information Technology:

• Implemented Laboratory Information Management Systems (LIMS) for effective data management and improved workflow efficiency.

Business Development:

• Onboarded B2B and corporate clients, negotiated contracts, closed deals, and maintained positive client relationships through continued follow-ups and rapport building.
• Managed government projects in the onboarding process.
• MCGM

MIS:

• Provided necessary data to the CEO and vertical head.
• Proposed post-business analysis methods to enhance various performance parameters.

• Responsible for overseeing and managing day-to-day operations and processes under direct supervision of the CEO
• Initiated and successfully supervised numerous new projects.
• Managed mergers and acquisitions.
• Developed and maintained strong business relationships with prominent clients including 1MG, Pharmeasy, DrSafe Hands, and Healthindia TPA. These partnerships involved strategic planning and successful negotiations.
• Successfully negotiated with vendors to secure the most advantageous deals on equipment, reagents, and other supplies.
• Enhanced profitability of centers by reviewing quarterly profit and loss statements, identifying problem areas, and developing strategic turnaround plans for individual centers as well as overall business.
• Conducted audits across multiple centers in India to identify operational challenges and enhance guest experience.
• Enhanced discount structure management.
• Efficiently resolved client and customer complaints.
• Successfully led the implementation of LIMS twice, for both Attune and Creliohealth, while leading the information technology team.
• Participated in finance led activities such as budget preparation and resource allocation.
• Managed periodic presentations to investors and board of directors, highlighting achievements, challenges, and future plans.

• Managed operations and increased sales.
• Successfully spearheaded the project, resulting in a stable and profitable Chennai center
• Resolved customer complaints quickly and efficiently while maintaining positive relationships.
• Managed day-to-day operations of regional offices by overseeing personnel issues and resolving conflicts as needed.
• Created policies and procedures for local staff to adhere to company standards of excellence.
• Developed and implemented strategies to reduce costs, improve efficiency, and increase customer satisfaction in the region.
• Identified potential acquisition targets that would expand presence in the regional market.
• Negotiated contracts with vendors for goods or services required by regional offices.
• Established collaborative partnerships with external organizations such as suppliers or distributors.

• Drove successful sales and oversaw operations, resulting in the highest ever revenue attained at the flagship center.
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• Created monthly reports for senior management summarizing operational performance metrics.
• Resolved conflicts between employees by providing guidance on company policies and procedures.
• Analyzed customer feedback data to develop action plans for improving services offered.
• Maintained up-to-date records of employee attendance, payroll information, vacation requests.
• Ensured compliance with industry regulations and company policies.
• Conducted regular meetings with staff to discuss progress and identify areas of improvement.
• Ensured compliance with regulatory requirements and industry standards.
• Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
• Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
• Established processes to ensure efficient workflow throughout the organization.
• Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
• Provided leadership during times of organizational change or crisis situations.
• Scheduled interviews for potential candidates and conducted reference checks prior to hire.
• Coached, mentored and trained team members in order to improve their job performance.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Oversaw marketing initiatives, increasing brand awareness and sales.
• Analyzed market trends and competitor activity to inform business strategy.
• Established and monitored KPIs to evaluate performance and identify areas for improvement.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
• Delegated work to staff, setting priorities and goals.

• Led a successful project at the Gachi Bowli center in Hyderabad, delivering it to the operations manager.
• Managed and stabilized Jindal Hospital's sick unit center in Hisar, resulting in record-breaking revenue and dialysis cycles.
• Led the stabilization and resolution of issues between nephrocare management and Civil Hospital management, resulting in an effective partnership at Civil Hospital, Panchkula.
• Led the transition phase effectively and successfully at Pushpanjali Hospital, New Delhi, ensuring smooth operations.
• Streamlined operations, particularly by improving inventory management and manpower optimization, at MAX Hospital Ghaziabad.
• Developed key performance indicators to measure effectiveness of operational processes.
• Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
• Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
• Analyzed data from daily reports to identify trends in production performance metrics.
• Coordinated cross-functional teams to ensure timely delivery of products and services.
• Developed and implemented operational procedures to ensure quality standards are met.
• Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
• Created detailed reports on the performance of individual departments within operations.
• Collaborated with management team on long-term strategic planning initiatives for the organization.
• Created effective business plans to focus strategic decisions on long-term objectives.

• Streamlining the operations and managing all the physicians, overseeing website creation and maintenance.
• Supported the manager in developing plans for future projects, initiatives and objectives.
• Developed web page templates based on user interface designs.
• Organized client meetings to provide project updates.
• Wrote and submitted reports on industry trends, prompting managers to develop business plans.
• Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.

• Researched industry trends and competition to stay ahead of market changes.
• Conducted research into new products and services that could benefit the business.
• Maintained inventory levels by ordering supplies when needed.
• Developed procedures for handling confidential information securely.
• Developed business plans and strategies for clients.
• Organized and tracked financial data to ensure accurate records.
• Monitored production processes to ensure quality control standards were met.
• Assisted with developing a budgeting process for tracking expenses.
• Developed relationships with key stakeholders in the community.
• Performed regular audits of company operations to ensure compliance with regulations.
• Provided customer service support via telephone, email, and in-person meetings.
• Generated reports summarizing sales activities, profits and losses, cash flow.
• Utilized problem solving skills to resolve conflicts between customers or staff members.
• Analyzed financial statements to identify areas of improvement or potential growth opportunities.
• Created marketing materials such as brochures, flyers, ads.
• Reviewed employee performance evaluations to determine compensation adjustments.
• Set pricing structures according to market analytics and emerging trends.
• Kept building areas organized and functional to promote business productivity and deliver professional appeal to customers.
• Identified customers' individual needs by asking open-ended questions and gathering relevant information.
• Devised internal processes and procedures.
• Developed business objectives and strategies to define goals and methods for achievement.
• Hired, supervised, and mentored staff of diverse, talented employees.
• Conferred with customers to understand needs and finalize purchase orders.
• Monitored progress by establishing plans, budgets and measuring results.
• Implemented campaigns and promotions to help with developing goods and services.
• Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
• Implemented successful business strategies to increase revenue and target new markets.
• Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

• Performed routine tests, such as blood glucose monitoring, height and weight measurements and vision screenings.
• Checked vital signs regularly including temperature, pulse rate, respiration rate, blood pressure.
• Collected specimens from patients according to established procedures.
• Observed patients' physical, mental, and emotional conditions and reported any changes to supervisor or nurse on duty.
• Prepared beds and equipment for use by healthcare professionals.
• Utilized strong organizational skills while managing multiple tasks simultaneously.
• Assisted nursing staff in providing basic patient care, such as taking vital signs and administering medications.
• Interacted positively with family members of patients while delivering compassionate care.
• Assisted with mobility exercises for immobile patients under direction of physical therapist or nurse.
• Administered medications orally or topically as prescribed by physician.
• Transported patients to different locations within the facility or to appointments outside the facility.