VARUN Raj

• Created detailed BU aging files for consistent tracking.
• Focused on inactive customer accounts.
• Ensured account information was consistently updated through stakeholder engagement.
• Partnered with cash application team to ensure accurate and prompt handling of customer transactions.
• Kept team's mailbox current.
• Generated comprehensive Trade Receivables report for team sharing.
• Corrected customer classifications in SAP to enhance data accuracy.
• Automated scheduling of dunning notices for seamless client communication.
• Monitored unrecorded NPR coding within SAP.
• Reviewed data from various sources to evaluate risk levels of specific accounts.
• Engaged with clients through multiple channels to resolve delinquent balances.
• Discussed terms of credit contract with customers to address payment delays.
• Engaged with customers having delinquent accounts to request payment.

• Specialized in managing both Accounts Receivable and Payable processes.
• Provided subject matter expertise and specialized support in accounts receivable and accounts payable.

Accounts Payable:

• Optimized user interactions on Omega and SAP platforms.
• Addressed and solved customer inquiries through phone calls and email correspondence with stakeholders.
• Processed refund requests from sales, collections, and customer care teams for customer reimbursement.
• Documented financial activities to ensure accuracy in tax reporting.
• Ensured thorough record-keeping by verifying goods and services before approving payments to vendors.
• Managed payment transactions for various global regions including the US, UK, and multiple European countries.
• Managed communication and troubleshooting for any application-related concerns.
• Enhance team capabilities through effective mentorship.
• Managed high-priority escalations efficiently.
• Help in training: training the new hire and having trained the trainer
• Resolved internal stakeholder-raised tickets concerning credits, collaborating with associated banks.
• Completed regular reconciliations.

Credits/Rebills/Invoicing Process:

• Handled sub-process 'Rebates'
• Handled manual issuance of amended invoices.
• Spearheaded Business Validations.
• Generated client credit memos.
• Ensure customer billing details are accurate.
• Audited and assessed billing data for reporting insights.

Collections:

• Reached out to customers via phone and email regarding overdue accounts.
• Handled disputes concerning customer payment records.
• Prepared status reports highlighting unpaid accounts and recovery milestones.
• Strengthen connections among clientele, sales agents and business referrers.
• Performed account research, analysis and reconciliation.
• Monitored overdue accounts to ensure timely resolution.
• Directed problems to appropriate authorities.
• Ensure detailed records of collections are consistently kept.

• Worked with our client, Google:
• Google My Business
• Google AdWords
• Structure Snippet
• Google My Page
• Assisted in the preparation of reports detailing findings from process evaluations
• Communicated effectively between departments regarding process-related matters
• Monitored performance metrics against established goals and objectives.

• Resolved customer queries regarding their accounts.
• Dedicated efforts to ensuring long-term customer retention.
• Addressing complex client issues.
• Managed both incoming and outgoing phone communications.
• Adhered to established escalation matrix for stagnant accounts.
• Reach out to clients for payment collection related to health card balances.
• Designed personalized finance plans addressing customer specifications.
• Audited calls to enhance quality and ensure consistency.
• Researched consumer behavior to enhance product appeal in competitive markets.