Varun Sahai
Project Management
Noida
Summary
With over 4 years of experience in project management, he has successfully led diverse project teams across industries such as Expense Management, Healthcare, Supply Chain, and E-commerce. His proficiency extends to utilising various project management tools including Jira, Trello, Asana, and Monday.com to streamline workflows and ensure project success. Holding certifications as a Scrum Master, Product Owner, and Salesforce Administrator, he bring a comprehensive skill set to drive projects forward and deliver exceptional results for clients worldwide.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
4
4
Certificates
Work History
Senior Associate Project Management
Cloud Analogy CRM Specialist
Noida
01.2021 - Current
- Assisted in Jira ticket creation and managed end-to-end Jira processes.
- Prepared business requirement documents and basic knowledge base materials.
- Developed and executed project plans, risk management strategies, and change management plans.
- Effectively identified and mitigated project risks.
- Led cross-functional project teams averaging 12-15 members.
- Managed multiple concurrent projects with budgets ranging from USD 100,000 to USD 1 million.
- Generated reports and dashboards for various projects.
- Conducted project management tool training and updates with stakeholders.
- Managed team of 8 Project Coordinators and oversaw day-to-day operations.
- Provided training in project management methodologies like Scrum and Agile to Project Coordinators.
- Assisted in drafting detailed project plans and proposals for potential clients.
- Maintained close relationships with project leads to ensure optimal performance.
- Tracked project hours and expenses to ensure budget compliance.
Relationship Manager
Lido Learning
Noida
01.2020 - 12.2020
- Oversaw customer inquiries and devised strategies to enhance response efficiency.
- Resolved intricate customer inquiries and complaints promptly and with professionalism.
- Analyzed customer support data to discern trends and areas for enhancement.
- Supervised team of 5 customer support representatives to guarantee timely resolution and customer satisfaction.
- Solicited customer feedback to bolster client contentment and retention while swiftly addressing concerns.
Education
Bachelors of Technology - Mechanical Engineering
Hindustan College of Science And Technology
Mathura 04.2016 - 04.2020
Skills
Project Management
Certification
Certified Scrum Master
Timeline
Senior Associate Project Management
Cloud Analogy CRM Specialist
01.2021 - Current
Relationship Manager
Lido Learning
01.2020 - 12.2020
Bachelors of Technology - Mechanical Engineering
Hindustan College of Science And Technology
04.2016 - 04.2020
Certified Scrum Master
Certified Product Owner
Salesforce Certified Administrator
SimpliLearn Business Analyst
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