Varun Sharma
Learning Services
Noida
Summary
Dedicated and results-oriented professional with over 12 years of diverse expertise in Training, Learning & Development, and Project Management. A strategic thinker, adept at providing consultative guidance to achieve organizational goals. Collaborative and client-focused, adept at understanding client requirements and consistently delivering exceptional service. Known for planning and implementing impactful training programs, with a clear and authoritative communication style that engages and inspires audiences."
Overview
13
13
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Learning Services Specialist
Telus International
04.2021 - 07.2023
- Orchestrated new hire training programs ensuring seamless onboarding and fostering effective knowledge transfer, enhancing company retention rates by 28% using Google Slides and Client tools.
- Exceeded sales targets consistently, employing upselling techniques that drove revenue growth while delivering exceptional customer service, resolving issues promptly to ensure exceptional experiences.
- Developed and executed performance management initiatives that significantly bolstered employee engagement, leveraging tailored programs to enhance productivity.
- Crafted comprehensive lesson plans and assessments for various roles, facilitating result-oriented training for NHs, OPs, TLs, and managers to meet job-specific competencies and standards.
- Effectively managed Learning Services Team operations, setting weekly goals, and monitoring team performance against objectives, ensuring optimal productivity and alignment with organizational goals.
- Contributed to training plan design and implementation, aligning interventions with team performance, while certifying product knowledge and fostering a culture of continuous learning, ensuring high-quality service delivery.
Senior Practitioner – Subject Matter Expert
Concentrix - Gurgaon
10.2015 - 04.2021
- Managed CRM operations proficiently, delivering process training to new hires and achieving OIC Trainer status for exceptional training delivery, demonstrating leadership and instructional prowess.
- Leveraged excellent interpersonal and communication skills to build strong rapport with customers, adeptly addressing their queries, and concerns over the phone, ensuring exceptional customer service and satisfaction.
- Demonstrated strong organizational and problem-solving skills, effectively organizing tasks, prioritizing workflows, and swiftly resolving customer issues, enhancing operational efficiency.
- Exhibited patience and composure in high-pressure scenarios, maintaining professionalism while handling difficult situations, ensuring customer satisfaction through an empathetic approach.
- Applied extensive knowledge in customer service practices, policies, and procedures, providing guidance to customer service teams, consistently ensuring the delivery of exceptional customer experiences. Additionally, showcased strong problem-solving and decision-making skills, analyzing complex issues promptly and implementing effective solutions for customer satisfaction and retention.
Assistant Manager
VCCircle
05.2011 - 02.2013
- Spearheaded and executed impactful Marketing and Sales Campaigns, consistently achieving successful outcomes and driving substantial revenue growth through innovative strategies and targeted approaches.
- Established and managed striking Sponsorship alliances for Training Workshops and Seminars, leveraging extensive experience to cultivate valuable partnerships, enhancing workshop quality and reach.
- Demonstrated expertise in organizing and executing Training Workshops and Seminars, ensuring seamless execution and high-quality delivery to participants, resulting in enriched learning experiences.
- Proficient in Data management, Analysis, and Presentation, leveraging insightful market feedback from delegates and key opinion leaders. Applied these insights to devise and implement market development strategies, effectively enhancing market presence and strategies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands. Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Sr. Executive
Achromic Point Consulting Pvt. Ltd
09.2010 - 05.2011
- Roles & Responsibilities: Proficient in leveraging both online and offline channels to market training workshops and seminars including search engine optimisation, running ads email campaigns and over the phone
- Skilled in managing online registrations platforms processing payments and handling customer (delegates) inquiries efficiently
- Well versed in establishing strong relationships with corporate customers and industry contacts to maximize sales opportunities
- Adept in developing materials such as brochures, Flyers, Standees and leveraging multi-channel marketing strategies.
Education
PGDAM -
NIS Academy - Delhi, (Division of NIS Sparta Ltd, ADA group Co.)
07.2008 - 07.2010
Bachelor of Science - undefined
IGNOU - Delhi, India
01.2004 - 12.2007
Skills
undefined
Accomplishments
- Award-winning trainer: Recognized for exceptional training skills and contributions, having received the prestigious Best Trainer Award for three quarters in 2022 and two quarters in 2023. Consistently delivering high-quality training programs and achieving outstanding results.
Affiliations
Successfully delivered 3 projects in collaboration with Operations: Demonstrated ability to effectively collaborate with cross-functional teams, including Operations, to plan, execute, and deliver projects on time and within budget. Achieved project objectives and ensured seamless coordination between teams, resulting in successful project outcomes.
Timeline
Learning Services Specialist
Telus International
04.2021 - 07.2023
Senior Practitioner – Subject Matter Expert
Concentrix - Gurgaon
10.2015 - 04.2021
Assistant Manager
VCCircle
05.2011 - 02.2013
Sr. Executive
Achromic Point Consulting Pvt. Ltd
09.2010 - 05.2011
PGDAM -
NIS Academy - Delhi, (Division of NIS Sparta Ltd, ADA group Co.)
07.2008 - 07.2010
Bachelor of Science - undefined
IGNOU - Delhi, India
01.2004 - 12.2007
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