Varun Sharma

• Managed communication within project teams and with client stakeholders, maintaining, and developing relationships at appropriate levels.
• Leveraged industry best practices to drive continuous improvement efforts within client organizations.
• Delivered tailored solutions for clients in various industries, addressing unique challenges and needs.
• Conducted thorough assessments of clients'' operational structures, recommending actionable steps for improvement.
• Provided expert guidance on change management initiatives, leading to successful business transformations.
• Identified key performance indicators, enabling clients to monitor progress towards business objectives.
• Collaborated with cross-functional teams to develop comprehensive business plans and strategies.
• Mentored junior consultants in effective communication techniques, analytical skills development, and problem-solving methodologies.
• Increased employee satisfaction and motivation through training classes, meetings and special workshops.
• Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
• Conducted data-driven analyses to identify areas of opportunity for cost reduction and efficiency gains.
• Optimized resource allocation by identifying inefficiencies and implementing cost-saving measures.
• Evaluated market trends and competitor analysis, informing strategic decision-making for clients.
• Streamlined client operations by implementing process improvements and organizational restructuring.
• Produced detailed and relevant reports for use in making business decisions.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Developed strong working relationships with staff, fostering a positive work environment.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Implemented staff training programs, enhancing product knowledge and improving customer service skills.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Enhanced team productivity by streamlining operational processes.
• Conducted performance evaluations, identifying areas for development and rewarding strong performance.
• Defined clear targets and objectives and communicated to other team members.

• Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
• Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
• Managed schedules, accepted time off requests and found coverage for short shifts.
• Conducted regular reviews of operations and identified areas for improvement.

• Conducted in-depth credit investigations to minimize risk while fostering new business relationships.
• Achieved high recovery rates by executing well-structured collection plans tailored to individual clients'' needs.
• Collaborated with sales teams to address credit-related issues, promoting positive customer relations.
• Managed a portfolio of clients while ensuring compliance with established policies and procedures.
• Developed strong working relationships with customers that facilitated open communication channels during sensitive financial negotiations.
• Regularly reviewed existing accounts to ensure up-to-date knowledge on client financial standings, enabling proactive adjustments to credit limits and terms as needed.
• Called customers by telephone to collect past due invoices, verify accuracy of charges or to correct account errors.
• Improved customer payment behavior with consistent follow-ups and negotiation tactics.
• Created and maintained databases on activity conducted in accounts.
• Reviewed files to select delinquent accounts for collection efforts.
• Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
• Processed payments and applied to customer balances.
• Monitored customer accounts for payment delinquency and initiated collection efforts.
• Researched billing errors and discrepancies to initiate corrective action.

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Used skip tracing techniques to contact debtors.
• Negotiated with debtors for the patyment plan

Establishing contact with the debtors and ensuring the liquidation of past dues on credit cards and medical bills.

Offering final settlements to the debtors in lieu of the business, and ensuring maximum collections on high-default accounts.

Involved in offering payment plans to the debtors, and acting as the SPOC for the floor to validate and verify the payment plans and settlements.

Adhering to federal laws, state laws, and company policies while dealing with debtors.

Reporting directly to the three major credit bureaus and responsible for letting the customers know about their credit scores/status.