VARUN SINGH
Delhi
Summary
Detail-oriented backend operations and customer support professional with over one year of experience at TaskUs. Strong exposure to backend case management, email operations, KYC verification, escalations handling, and process documentation.
Currently working as a teammate, supporting backend workflows, queue management, and quality improvement initiatives. Known for accuracy, policy adherence, and structured problem-solving while handling sensitive customer data. Certified in Lean Six Sigma and Generative AI, with a solid foundation in business management.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Teammate & Subject Matter Expert (SME)
TaskUs
Gurugram
08.2024 - 11.2025
- Worked primarily in a backend and email-based operations role, supporting non-voice workflows that required detailed analysis, documentation, and strict policy adherence.
- Handled KYC-related backend activities for customer onboarding, including document verification, profile validation, and initial compliance checks to enable successful customer activation.
- Functioned as a Subject Matter Expert (SME), providing backend guidance and escalation support to 12+ agents handling onboarding, KYC, and post-verification cases.
- Contributed to process improvement initiatives that improved backend case resolution and onboarding efficiency by approximately 25%, focusing on turnaround time and accuracy.
- Participated in micro-projects related to SOP updates, onboarding workflows, and internal documentation improvements. Maintained high levels of data confidentiality and compliance while handling sensitive customer information.
Education
Bachelor of Management Studies -
Delhi University
Skills
- Backend case management
- KYC verification & document review
- Policy and compliance adherence
- Conflict resolution and decision making
- Strategic thinking and problem solving
- Process documentation and SOPs
- Customer experience and retention
- Workflow and queue management
- Escalation handling
- Microsoft Office Suite
- Google Workspace
Certification
- Lean Six Sigma Yellow Belt
- Customer Service Fundamentals
- Fundamentals of Digital Marketing
- Generative AI for Everyone
Languages
- English
- Hindi, Native
- English, Fluent
Timeline
Teammate & Subject Matter Expert (SME)
TaskUs
08.2024 - 11.2025
Bachelor of Management Studies -
Delhi University