Varun Singhal
Poole, Dorset
Summary
I am a versatile and adaptable professional with experience in operational support, customer service, and retail. Skilled in Microsoft Office and accurate monetary transactions, I have a strong ability to understand and fulfil customer needs. With full right to work in the UK, actively seeking opportunities to contribute to success and create positive customer experiences.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work history
Claims Administrator
Charles Taylor
Christchurch, Dorset
08.2023 - 10.2023
- Part of Scoot airline project, recent client acquisition by Charles
Taylor, to address 8,000 outstanding customer claims.
- Reviewed claims tied to lost, damaged, or delayed baggage,
checking and verifying valid documentation for each claim.
- Reviewed and rectified data discrepancies in Go Trex system , updating and ensuring validity of each claim.
- Communicated with teams to maintain up-to-date knowledge of claim's reimbursement policy and compliance standards.
- Systematically document new processes and workflows, providing
structured framework for training newcomers and for future reference.
Operational Support
Wipro
Gurgaon, India
03.2022 - 04.2023
- Providing support to Business teams by handling and resolving their queries for the data systems.
- Responded to on an average 22 queries through telephone from clients, vendors and team members.
- Manual entry and input into database of customer invoices amount.
- Reconciled cash receipts with the invoices received.
- Produced monthly reports using advanced Excel spreadsheet functions.
Store Assistant
Usha Book & Co
Jaipur, India
01.2021 - 02.2022
- Greeted customers , offered friendly assistance, and responded to inquiries during their shopping experience.
- Helping customers find books, recommending options, and guiding them to the cashier.
- Taking payments from customers, including cash, credit cards, or other payment methods.
- Organized books on shelves and kept them neat.
- Monitored inventory and helped with restocking.
Volunteering
AIESEC
Jaipur, India
02.2020 - 12.2020
- Actively participated in AIESEC, World largest youth organization.
- Served as Project Coordinator & Organizing Committee President for 6 months in AIESEC.
- Undertook projects to promote safety and rights of children.
- Successfully conducted various seminars and presentation to help raise funds for children's education, partnered through various NGO undertaking such initiatives.
Education
Bachelor Of Commerce - Accounting & Finance
Rajasthan University
Jaipur, Rajasthan 03.2007 - 05.2010
Skills
- Cash handling
- Retail operations
- Stock management
- Excel proficiency
- Customer care
- Data entry
- Bookkeeping
- Report writing
- Accounts Payable/Accounts Receivable
- Customer relations
- Inbound and outbound calling
- Customer retention strategies
Timeline
Claims Administrator
Charles Taylor
08.2023 - 10.2023
Operational Support
Wipro
03.2022 - 04.2023
Store Assistant
Usha Book & Co
01.2021 - 02.2022
Volunteering
AIESEC
02.2020 - 12.2020
Bachelor Of Commerce - Accounting & Finance
Rajasthan University
03.2007 - 05.2010
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