Dynamic and results-driven Network and Security Manager with over 19 years of extensive experience in designing, implementing, and managing large-scale IT infrastructure and security operations. Proven expertise in leading cross-functional teams, optimizing network performance, and driving strategic initiatives to enhance operational efficiency and security. Adept at aligning technology strategies with business goals, managing complex projects, and ensuring robust security postures across global enterprises. Committed to innovation, continuous improvement, and delivering exceptional service in fast-paced environments.
· Leading a highly skilled team of Network and security specialists overseeing the daily operations of the organization's network infrastructure, ensuring optimal performance, availability, and security.
· Coordinating incident response efforts and acting as the escalation point for complex network issues, providing expertise in diagnosing and resolving incidents.
· Designing and implementing network infrastructure projects, such as upgrades, expansions, or new deployments.
· Collaborate with prospective clients to gather requirements and design infrastructure architecture based on their needs.
· Responsible for developing and updating IT and security policies, controls and the cyber incident response plan.
· Ensuring the security of the network by implementing and managing firewalls, VPNs, IDS/IPS, and other security measures.
· Managing relationships with network hardware and service vendors, including contract negotiations, service level agreements (SLAs), and performance reviews. · Lead recruitment, hiring, and onboarding activities, train new hires in operational processes, and conduct probationary performance reviews.
Major Projects:
· Setup of an enclave environment which has been pivotal in managing support operations for EU clients, thereby ensuring GDPR compliance and facilitating robust data loss prevention (DLP) measures
· Got the organization OSP certified from Department of telecommunications, Government of India
· Organization wide deployment of Sentinel-One EDR system and integration with existing SIEM.
· Managed delivery and operations of a large-scale Infra team for a Fortune 500 health care services client. Responsible for maintaining the revenue of $10 million/year for the account.
· Engaged at various levels with client hierarchy to maintain and increase revenue for the account.
· Led teams that includes 100+ FTE & contractors from IDAM, Networks, Servers, Storage & Backup, Citrix, Messaging, WAS and DBA towers.
· Maintained high CSAT, while managing any client escalations on service performance.
Continuous improvement of People, Process and Tools.
· Advised Senior Management quarterly on program health and industry threat landscape;
· Lead a team of 10 network engineers in maintaining and designing the Global network setup
· Work with business unit heads on IT expenditure
· Manage Global Network for Actuant as the top-level escalation for all network and security issues
· Manage M&A from the Network and Security perspective
Major Projects:-
· Defined and executed company strategy for attaining SOC2 certification and PCI- DSS compliance
· Successfully led the biggest divesture for the company from IT perspective.
· Designed the Network Infrastructure for Data centers (India, US & Japan)
· Was primary contact person for four datacenters around the globe for any network and security issues
· Configuring, setting up and administration of network environment with multivendor Firewalls, load balancers & Switches
Major Projects:-
· Setup of open source network management tools for the company like TACACS+,RANCID, Syslog
· Implemented global security projects working with various hosting vendors.
· Supported enterprise network of multiple customers spread over different countries interconnected using MPLS cloud with BGP at core and OSPF at distribution & access level
· Worked on escalated issues from Tier 1/2 teams, while mentoring new employees on process and technical troubleshooting.
Technology Stack