Varun Srivastav
.
New Delhi,DL
Summary
Results-driven Quality Assurance Engineer and Customer Service Representative with a proven track of 3.8 years. Skilled in managing and nurturing client relationships. Adept at driving results through effective communication, strategic planning, and problem-solving. Known for strong team collaboration, adaptability, and reliability. Expertise in Quality Assurance, customer satisfaction, and service delivery, with focus on achieving high-impact outcomes.
Overview
4
4
years of professional experience
Work History
Quality Assurance Engineer
Hexaview Technologies
05.2022 - 09.2024
- Optimized test cases to maximize success of manual software testing.
- Experience in handling US and Uk client projects.
- Created and maintained various kind of Documentation
- Met tight deadlines to satisfy client demands and project timelines.
- Ensured timely delivery of high-quality products through effective coordination with cross-functional teams.
- Maximized team productivity through continuous improvement initiatives and implementation of best practices in QA methodologies.
Technical Support Executive
Teleperformance
01.2022 - 04.2022
- Delivered exceptional technical assistance through both phone and email channels while maintaining professionalism at all times.
- Managed a high volume of tickets in the helpdesk system, consistently meeting or exceeding response time targets.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.
- Streamlined troubleshooting processes for faster resolution times, improving overall productivity.
Customer Service Representative
Amazon Development Center
01.2021 - 12.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
Education
BBA - Management
School Of Management Sciences
Varanasi 04.2001 -
Skills
Problem-solving skills
Product knowledge
Client relations
Quality assurance
Report analysis
Requirements analysis
Technical support
Functional testing
Agile methodology
Effective communication
MS Excel
MS Word
JIRA & Confluence
Timeline
Quality Assurance Engineer
Hexaview Technologies
05.2022 - 09.2024
Technical Support Executive
Teleperformance
01.2022 - 04.2022
Customer Service Representative
Amazon Development Center
01.2021 - 12.2021
BBA - Management
School Of Management Sciences
04.2001 -
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