Varun Thampan
Kochi
Summary
Experienced operations professional with 18+ years of expertise in fleet management, transportation, corporate mobility, hospitality operations, customer service, and team leadership across India, UAE, and Qatar.
Overview
4
4
Languages
19
19
years of professional experience
Work History
Assistant Manager – Operations
Mahindra Logistics Limited
Kochi, Kerala, india
07.2026 - Current
- Manage employee transportation operations for seven corporate clients.
- Handle fleet, route planning, vehicle and driver coordination.
- Manage billing, rate cards, invoice validation and vendor payments.
- Prepare commercial offers, proposals and MIS reports.
- Coordinate with clients, vendors and internal teams.
- Monitor safety, compliance and service quality.
- Resolve operational and billing-related issues.
Regional Manager - Fleet Acquisition
Carzonrent India Private Limited
Cochin, Kerala
01.2023 - 06.2026
- Managed fleet acquisition, vendor partnerships, and regional fleet expansion across Kerala.
- Oversaw corporate mobility, car rental operations, transportation scheduling, and service delivery.
- Led chauffeur management, training, performance monitoring, and operational coordination.
- Ensured fleet quality, safety, compliance, and operational standards through audits and inspections.
- Handled customer escalations, stakeholder engagement, and performance improvement initiatives to support business growth.
- Carzonrent India Pvt Ltd is a leading corporate mobility, car rental, and fleet management company operating across India.
Duty Manager
The Living Adventure managed by ACCOR
Doha
04.2022 - 12.2022
- Managed front office operations, guest bookings, room allocations, and shift handovers.
- Handled guest enquiries, complaints, and service recovery to ensure guest satisfaction.
- Conducted property inspections to maintain cleanliness, safety, and compliance standards.
- Prepared operational reports, incident logs, and daily management updates.
- Ensured adherence to security, health & safety, and emergency procedures.
- The Living Adventure (ACCOR), Qatar, is a hospitality and accommodation facility providing lodging and guest services in Doha.
EXPO 2020 DUBAI - Customer Service & Load Zone
Align On Demand Labour Supply Services LLC
Dubai, UAE
11.2021 - 03.2022
- Assisted visitors and school groups, ensuring a positive customer experience.
- Coordinated bus movements and passenger flow operations.
- Ensured safe boarding and transport procedures.
- Provided visitor support, directions, and logistical assistance.
- Worked with transport and event teams to maintain smooth operations.
- Expo 2020 Dubai was an international exhibition and global event held in Dubai, UAE.
Demonstrator - Front Office Operation
Food Craft Institute
Kottayam, Kerala
11.2020 - 11.2021
- Delivered training in front office operations and guest services.
- Conducted practical demonstrations and mentored hospitality students.
- Prepared training materials and supported curriculum delivery.
- Assessed student performance and provided feedback.
- Coordinated with faculty to support effective training and skill development.
- Food Craft Institute (Government of Kerala) is a hospitality training institute providing professional education and practical training for the hospitality industry.
Station Manager (Operations)
AVIS - Mercury Car Rentals Pvt Ltd
Cochin, Kerala
07.2019 - 11.2020
- Managed fleet, transportation, and self-drive operations.
- Coordinated transport services for corporate and hospitality clients.
- Oversaw vehicle allocation, driver management, and daily operations.
- Maintained service quality and resolved operational issues.
- Led teams and ensured compliance with company and safety standards.
- AVIS (Mercury Car Rentals Pvt Ltd) is a global car rental and mobility services company serving corporate, hospitality, and individual customers.
Front Office Executive
Kochi Marriott Hotel - Marriott International
Cochin, Kerala
04.2019 - 06.2019
- Managed Concierge and Bell Desk operations to ensure smooth guest services.
- Assisted guests with enquiries, transportation arrangements, and support services.
- Resolved guest concerns and maintained high customer satisfaction levels.
- Coordinated with internal departments to deliver seamless guest experiences.
- Supervised daily activities and maintained service and operational standards.
- Kochi Marriott Hotel is a 5-star luxury hotel in Kochi, operated by Marriott International.
Concierge Senior Team Leader
Crowne Plaza Kochi an IHG Hotels & Resorts
Cochin, Kerala
10.2012 - 11.2018
- Supported the hotel's pre-opening activities and operational setup.
- Managed Concierge, Bell Desk, Valet, Doorman, and Chauffeur services.
- Coordinated guest requests, travel arrangements, transportation, and VIP services.
- Led and trained guest service teams while maintaining brand standards.
- Worked with internal departments to enhance guest satisfaction and service quality.
- Crowne Plaza Kochi (IHG Hotels & Resorts) is a premium 5-star hotel in Kochi, India, offering luxury accommodation and hospitality services.
Senior Executive- Travel Desk
Taj Malabar - Taj Hotels & Resorts
Cochin, Kerala
02.2011 - 09.2012
- Managed guest travel arrangements, transfers, tours, and transportation services.
- Oversaw Travel Desk operations, fleet utilisation, and transportation scheduling.
- Coordinated with airlines, transport providers, and tour operators.
- Supervised team members and resolved travel-related guest enquiries.
- Maintained transportation records and ensured efficient guest movement.
- Taj Malabar Resort & Spa (Taj Hotels & Resorts) is a luxury waterfront hotel offering premium hospitality and guest services.
Senior Executive- Travel Desk
Taj Falaknuma Palace - Taj Hotels & Resorts
Hyderabad, India
09.2010 - 02.2011
- Supported pre-opening Travel Desk operations and guest transportation services.
- Managed airport transfers, travel arrangements, itineraries, and VIP guest requirements.
- Coordinated with airlines, transport providers, and hotel departments for seamless service delivery.
- Maintained travel schedules, reservations, records, and transportation logistics.
- Delivered personalised guest assistance while ensuring high service standards and operational efficiency.
- Taj Falaknuma Palace (Taj Hotels & Resorts) is a luxury heritage hotel in Hyderabad, renowned for its premium hospitality and personalised guest experiences.
Travel Desk In-Charge
Taj Malabar - Taj Hotels & Resorts
Cochin, Kerala
08.2009 - 09.2010
- Managed Travel Desk operations and guest transportation services.
- Coordinated airport transfers, tours, and travel arrangements.
- Liaised with transport providers and hotel departments.
- Maintained travel schedules, bookings, and operational records.
- Supported VIP guest transportation and earned promotion based on performance.
- Taj Malabar Resort & Spa (Taj Hotels & Resorts) is a luxury five-star waterfront hotel offering premium hospitality and guest services.
Executive - Travel Desk
Taj Garden Retreat - Taj Hotels & Resorts
Kumarakom, Kerala
08.2007 - 08.2009
- Managed Travel Desk operations and guest transportation services.
- Coordinated travel arrangements, tours, and itineraries.
- Assisted guests with reservations and travel enquiries.
- Liaised with transport providers and hotel departments.
- Maintained bookings, schedules, and service standards.
- Taj Garden Retreat (Taj Hotels & Resorts) was a luxury resort in Kumarakom, Kerala.
Education
Bachelor of Science - Catering Science and Hotel Management
CSI Bishop Appasamy College of Arts and Science
Coimbatore, Tamilnadu, India11.2006
Skills
- Opera PMS
- Hotelogix PMS
- Microsoft Office
Languages
English
Hindi
Malayalam
Tamil
Websites, Portfolios and Profiles
https://www.linkedin.com/in/varun-thampan-981141177
References
References available on request.
Timeline
Assistant Manager – Operations
Mahindra Logistics Limited
07.2026 - Current
Regional Manager - Fleet Acquisition
Carzonrent India Private Limited
01.2023 - 06.2026
Duty Manager
The Living Adventure managed by ACCOR
04.2022 - 12.2022
EXPO 2020 DUBAI - Customer Service & Load Zone
Align On Demand Labour Supply Services LLC
11.2021 - 03.2022
Demonstrator - Front Office Operation
Food Craft Institute
11.2020 - 11.2021
Station Manager (Operations)
AVIS - Mercury Car Rentals Pvt Ltd
07.2019 - 11.2020
Front Office Executive
Kochi Marriott Hotel - Marriott International
04.2019 - 06.2019
Concierge Senior Team Leader
Crowne Plaza Kochi an IHG Hotels & Resorts
10.2012 - 11.2018
Senior Executive- Travel Desk
Taj Malabar - Taj Hotels & Resorts
02.2011 - 09.2012
Senior Executive- Travel Desk
Taj Falaknuma Palace - Taj Hotels & Resorts
09.2010 - 02.2011
Travel Desk In-Charge
Taj Malabar - Taj Hotels & Resorts
08.2009 - 09.2010
Executive - Travel Desk
Taj Garden Retreat - Taj Hotels & Resorts
08.2007 - 08.2009
Bachelor of Science - Catering Science and Hotel Management
CSI Bishop Appasamy College of Arts and Science