Sports
Varun Vanchi
Operations Manager
Bengaluru
Summary
Result oriented Risk management professional with over 14 years experience in Credit/Debit card, online fraud prevention/Detection/Investigation (UK & US regions), Operations Management and People Management (Frontline Support) & Anti Money Laundering Operations. Permaculture designer& teacher, educating people to live a sustainable life, helping farmers/urbanites understand the importance of regenerative agriculture, water harvesting, composting.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
4
4
Certificates
5
5
Languages
Work History
Permaculture Teacher/designer
Independent consultant
Bengaluru
04.2019 - Current
- Educate & work with farmers and farm staff on Permaculture principles and design, create food forests
- Volunteered at Amrita Bhoomi, International Centre for sustainable studies, Chamarajnagar, Karnataka
- Converted 1 acre of farm land into food forest using permaculture principles
- Volunteered at Aranya Agricultural Alternatives, Zaheerabad, Telangana
- Participated in various teaching/educating sessions on Composting & Permaculture at various locations in Goa
- Converted 800 sq metres of land into a food forest
Manager Operations
IBM Company
Bangalore
12.2016 - 03.2019
- Manage multiple high risk programs with analysts, senior analysts, and team leads for Anti Money Laundering/Enhanced due diligence, Name screening operations for US based Financial Organizations
- Developed systems to track and log work issues
- Identified and resolved unauthorized, unsafe or ineffective practices
- Reviewed operations reports to understand numbers and trends
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies
- Introduced new methods, practices and systems to reduce turnaround time
Manager Operations
Mphasis
Bangalore
04.2016 - 12.2016
- Manage a 60 FTE team of frontline Credit card fraud prevention/detection & investigation analysts and team leads for transaction monitoring and first party fraud assessment
- Approver/point of contact for all process improvement/lean & six sigma ideas
- Net Promoter Score improvement – Analyze feedback provided by customers, and roll out initiatives to improve Net Promoter Score
- Train analysts and team leads on soft skills to improve communication skills
- Reviewed operations reports to understand numbers and trends
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines
Assistant Manager
HSBC Electronic Data Processing
Bangalore
11.2007 - 08.2015
- Manage a 15 FTE team of Credit & Debit card/Online Fraud prevention/detection/investigation & first party fraud assessment analysts for UK, US & Canada regions
- Decision making on procedure related queries and work with Business partners to highlight and fix gaps
- Audit preparedness in charge for entire section with 200+ FTE
- Complaint Champion – Single point of contact for UK Customers for complaints resolution
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Mentored team members to enhance professional development and accountability in workplace
- Recognized staff for contributions to company success to foster engagement and increase productivity
Education
B-tech - Mechanical Engineering, CAD (Computer Assisted Drawing
Cochin University of Science & Technology
Cochin 05.1999 - 07.2003
Certified Anti Money Laundering Specialist (CAMS) - Financial Crime
CAMS
Online Education 12.2015 - 03.2016
Microsoft Azure Cloud Computing, Manipal Pro-learn -
Manipal Academy of Higher Education
Online Education 12.2015 - 02.2016
Skills
Team Leadership & Development
Certification
▪ Certified Anti Money Laundering Specialist (CAMS)
Accomplishments
▪ Leadership Excellence Award on four occasions
▪ Team of the quarter – Q3 2014, Q4 2013 and Q1 2014
▪ Responsible for improving e-SAC (Electronic self-audit checks) closure rate from 97% to 99.5%
▪ Led Six Sigma project, November 2011
▪ Led Lean Project – June 2011(Soft savings - $948/year)
▪ Nil breaches in SLA – 8 months in a row
▪ 5 Promotions from the team
▪ Zero attrition from the team for over 2 years
▪ Best Audit adherent Manager in the section with 200+ FTE
▪ Reduction of detractors from 56% to 33%, thereby brining about a 33% improvement in Net Promoter score
Timeline
▪ Permaculture Design Certificate , Aranya Permaculture academy, Telangana
01-2021
▪ Permaculture Design Certificate , Goa
02-2020
Permaculture Teacher/designer
Independent consultant
04.2019 - Current
Manager Operations
IBM Company
12.2016 - 03.2019
Manager Operations
Mphasis
04.2016 - 12.2016
▪ Certified Anti Money Laundering Specialist (CAMS)
03-2016
▪ Microsoft Azure Cloud Computing, Manipal Pro-learn
02-2016
Certified Anti Money Laundering Specialist (CAMS) - Financial Crime
CAMS
12.2015 - 03.2016
Microsoft Azure Cloud Computing, Manipal Pro-learn -
Manipal Academy of Higher Education
12.2015 - 02.2016
Assistant Manager
HSBC Electronic Data Processing
11.2007 - 08.2015
B-tech - Mechanical Engineering, CAD (Computer Assisted Drawing
Cochin University of Science & Technology
05.1999 - 07.2003
Interests
Fitness
Nutrition
Soil regeneration
Permaculture
Sustainability
Reading
Movies
Acting
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