Varun Verma

Loveholidays is a leisure travel organization that delivers expert travel services for leisure through best-in-class customer service and industry-leading online travel booking technology.

• Managing over 40 members in the team on their KPIs and KRAs.
• Conducted various knowledge transfer sessions for new team members regarding product information, tasks involved, and managing client tasks and issues.
• Providing floor support and assisting advisors on their respective queries.
• Coordination with client for team-specific tasks closure for smooth delivery of tasks.
• Creating and presenting a weekly review for site performance and productivity with the client.
• Developed strategies for problem solving and conflict resolution among team members.
• Provided coaching and feedback on employee performance, encouraging professional development.
• Conducted regular performance reviews to assess individual team member progress.
• Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
• Established clear expectations for employees, providing guidance when needed.
• Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
• Analyzed data from various sources to identify areas of improvement in the department's operations.
• Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.

• Company Overview: Expedia is a leisure travel organization that delivers expert travel agency services for leisure through best-in-class customer service and industry-leading online travel booking technology.
• Managing over 25 members in team on their KPIs and KRAs.
• Coordinated team activities and delegated tasks to ensure efficient completion of projects.
• Conducted regular performance reviews to assess individual team member progress.
• Provided coaching and feedback on employee performance, encouraging professional development.
• Monitored daily workflow to ensure adherence to established policies and procedures.
• Analyzed data from various sources to identify areas of improvement in the department's operations.
• Maintained a positive work environment that promoted collaboration between team members.
• Participated in regular meetings with senior leadership to provide updates on team progress.
• Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.

Vedantu is an education technology institution where we provide educational courses to help students in their academic region as well as extracurricular activities like coding, personality development, etc.

• Audio interaction with parents and students to understand their needs and inform about our courses.
• Video interaction with student and parents on Vedantu portal to convince them to purchase our courses.
• Providing and convincing the parents with the different online study courses, which could help the students' studies.
• Providing them different options, which could bring a drastic change in the student's academic career.
• Providing them a demo of the portal and application.
• Giving themselves customer service for the best student experience.
• Chasing the monthly sales target.
• Maintaining team's performance, too.
• Keeping data track for the Team.
• Pushing the teams for their KRAs, as well as achieving the same for oneself.
• Helping team members in their video interactions to convert them into sales.
• Call Audit for team to help them improve their conversation skills.
• Vedantu is an education technology institution where we provide educational courses to help students in their academic region, as well as extracurricular activities like coding, personality development, etc.
• Achieving monthly target at an avg of '85-90%, since July.
• I was given the responsibility as a team mentor in December.
• I achieved my target by 170% in the month of November.
• Already a V Achiever in the month of January, where I have already achieved 150%.

Egencia and Expedia are corporate and leisure travel organizations, delivering expert travel agency services for business and leisure through best-in-class customer service and industry-leading online travel booking technology.

• Aided in the development of travel policy procedures, ensuring timely updates to alerts and personalized website settings/logos for diverse business establishments.
• Maintained oversight and supervision of multiple accounts, streamlining overall management process
• Handled queue operations for profile approval in Amadeus.
• Provided guidance to new team members through knowledge transfer sessions covering product information and managing client tasks and issues.
• Assisted in handling escalations by promptly addressing client concerns, leading to higher customer satisfaction rates.
• Collaborated with Service Delivery Manager to achieve efficient closure of team-specific tasks for seamless task delivery to clients.
• Offered assistance to advisors, resolving their questions promptly.

Unitech Pvt solution is a corporate manufacturing organization for pharmaceuticals and logistic conveyors manufacturers, which delivers the best quality customized machineries and conveyor belts to different organizations according to their requirements.

• Delivering telephonic support, if required, in conveyor usage.
• Arranging the required technician for the user as per the concern from the customer.
• Assisting customer information about the spare parts.
• Advising the customer on what type of conveyor can help them automate their logistics process using the available space.
• Unitech Pvt. Solution is a corporate manufacturing organization for pharmaceuticals and logistic conveyors manufacturers, which delivers the best quality customized machineries and conveyor belts to different organizations according to their requirements.
• Earned employee of the year award for 2015.
• Got promoted as a Logistic Solution Consultant, based on my expertise.