Varun A Shetty (MBA, PMI-PMP)
Business Operations /Project Management
Bengaluru
Summary
Someone who has a clear passion for solving functional challenges using technology and thrives in bringing transparency to ambiguous and business critical situations | (MBA, PMP, Six Sigma Green Belt, Lean Expert)
Overview
12
12
years of professional experience
5
5
Certificates
5
5
Languages
Work History
Assistant Operations Manager/Business Operations Lead
Microsoft Corporation India Private Limited
Bengaluru
2019.07 - 2023.03
- Monitored employee productivity via Daily Scrum and meetings, worked closely with the Product Owners and business partners, business sponsors, operational teams, and domain Advisors to gather, build, refine, and document requirements.
• Devised processes strategies to implement objectives to attain long-term and short-term business Goals, reduced average case processing time within sprints. Represented company in collaboration calls & meetings with customers and other internal and external stakeholders across APAC/INDIA/MEA Region to Create and maintain user stories and solution blueprints.
• Identifying and implemented strategies to resolve issues raised by the end- users, sponsors and product owners.
• maintained the OPA's and lesson learned Register, to execute post-project evaluations to find areas of betterment and growth.
• Managed team of 90+ resources and helped to execute daily backlog and attained Customer Satisfaction, handled risks, issues, and dependencies across multiple teams.
• Supervised operations team to support operational excellence and excellent customer service. developing business solutions and clearly communicating complex concepts
• Communicated with customers to assess satisfaction via case feedback about services provided, acted as a advisor for the business partners & Sponsors.
• Monitored key performance metrics & SLA's to attain predefined operational goals, improved the KPI's being an agent for change and transformation.
• Implemented process improvement to shape better work culture, optimize procedures for higher efficiency.
• Tracked trends and suggested enhancements in weekly business reviews and monthly performance reviews.
• Assisted in recruiting, hiring and training of team members.
• Knowledge on Business process flow Tools like Visio, PowerBI, MindMeister
Operations Project Manager Consultant
ASRITHA'S GROUP
Bengaluru
2017.05 - 2019.04
- Application of hybrid approach within management to enhance value delivery and clarity within projects. Initiated and maintained Organization process Assets for further PMO growth
- Efficient stakeholder and communication management with organizational structure. Monitored project progress, identified risks and took corrective action as needed.
- Maintained open communication by presenting regular updates on project status to customers. Sourced, vetted and managed vendors needed to accomplish project goals.
Student Ambassador Collage of Business/SSCC Member
RMIT University
Melbourne
2015.12 - 2017.01
- Interacted with university and prospective students and parents during tours and student visit days, answering questions, and providing insight. Assisted admissions office in hosting campus overnight visits to drive engagement. Produced and distributed brochures, newsletters and press kits. Mentored International students to increase satisfaction and help engage in campus life, Collaborated with other departments to promote student engagement. Responsible for assisting with students needs with regards to course structure. Acting as point of contact for student queries. Discussing program-related issues with MBA faculty to improve course and program structure. Worked on implementing strategies to improve teaching methods for international students, helped students with timetabling, reducing workloads.
Senior Procurement Specialist/Incident Management Specialist
IBM India
Bengaluru
2011.05 - 2014.05
- Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
- Queue management and assignment of PO and Invoices as per priority and SLA
- Developed and maintained relationships with key suppliers for smooth communication and to meet required expectations.
- Created and maintained portfolio of qualified vendors to expand options.
- Resolved invoice and payment issues to facilitate prompt payment to suppliers.
- Reviewed and issued contracts and blanket purchase orders after choosing ideal vendor and drive procurement process.
- Utilized software to order, track and invoice product shipments.
- Promoted superior customer experiences by leveraging understanding of color, trends, styles, benefits and product value perception.
Education
PMP - Project Management
Project Management Institute
USA 2023.09 - 2026.09
MBA - Business Operations/Project Management
RMIT University
Melbourne 2015.01 - 2017.01
BBM - Accounting And Finance
Bangalore University
Bangalore 2008.03 - 2011.04
Skills
Hybrid Project Management
Software Cross-functional Team Management
Backlog refinement
Agile Sprint Planning
User stories and Solution blueprints
Release Planning
Problem-Solving
Excellent Communication
Agile frameworks
Business Reporting
Servant Leadership
Organizational Processes Assets
Power BI, Visio, MindMeister & Business process flow Tools
Accomplishments
RMIT Future Edge Student
Issued by RMIT University
Recognized as a Future edge student for active participation, exceptional performance, and assisting as a RMIT student ambassador.
IBM STAR IBM STAR
Issued by IBM India PVT LTD · May 2012
Won the Super Talented Achiever Reward (STAR) for exceptional performance and remarkable conduct within the organization.
Certification
PMI-PMP
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you don’t become the ocean you’ll be seasick every day.
Leonard Cohen
Timeline
PMP - Project Management
Project Management Institute
2023.09 - 2026.09
PMI-PMP
2023-09
Business Intelligence using Power BI
2023-06
Financial modeling
2023-02
Assistant Operations Manager/Business Operations Lead
Microsoft Corporation India Private Limited
2019.07 - 2023.03
Operations Project Manager Consultant
ASRITHA'S GROUP
2017.05 - 2019.04
Student Ambassador Collage of Business/SSCC Member
RMIT University
2015.12 - 2017.01
MBA - Business Operations/Project Management
RMIT University
2015.01 - 2017.01
Senior Procurement Specialist/Incident Management Specialist
IBM India
2011.05 - 2014.05
BBM - Accounting And Finance
Bangalore University
2008.03 - 2011.04