Summary
Overview
Work History
Education
Skills
Languages
Additional Work
Certification
Personal Details
Timeline
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Varuna Yadav

Varuna Yadav

Gurugram

Summary

Seeking a role that leverages technical expertise and problem-solving skills to drive organizational success. Committed to continuous learning and knowledge acquisition in the relevant field. Focused on delivering quality care to ensure customer satisfaction.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Quality Manager

T R SAWHNEY NEXA
Gurugram
06.2024 - Current
  • Ensured high quality of sales through rigorous monitoring and evaluation.
  • Maintained daily vehicle deliveries to meet customer demand efficiently.
  • Managed Net Promoter Score (NPS) metrics to assess customer satisfaction.
  • Oversaw internal complaints register to track and address issues effectively.
  • Handled customer complaints from various channels, including direct and online submissions.
  • Resolved customer complaints swiftly to enhance service experience.
  • Addressed MSIL complaints promptly to uphold brand reputation.

Customer Relationship Manager

La Maison Citroen
Gurugram
01.2021 - 05.2024
  • Resolved customer complaints to enhance satisfaction and loyalty.
  • Managed ICRM and STELLANTIS Portal for streamlined operations.
  • Addressed customer grievances effectively, fostering positive relationships.
  • Maintained NPS card to track and improve customer satisfaction metrics.
  • Ensured quality of sales through rigorous adherence to standards.
  • Served as authorized dealership for EV cars, promoting brand integrity.

Quality Manager

Platinum MotoCorp Arena
Narunal
12.2017 - 12.2020
  • Managed daily vehicle deliveries to ensure timely service for customers.
  • Facilitated monthly customer meetings to enhance engagement and feedback.
  • Handled customer grievances and resolved complaints efficiently.
  • Conducted follow-ups post-booking to maintain customer satisfaction.
  • Addressed complaints related to Maruti Suzuki India Limited (MSIL).
  • Actively participated in dealership operations to drive sales and service excellence.
  • Ensured compliance with dealership standards as an authorized Maruti Suzuki dealer.
  • Maintained ongoing communication with customers to foster long-term relationships.

Assistant Quality Manager

Auto Vibes Arena
Rewari
10.2015 - 11.2017
  • Maintained walk-in and inbound registers to track customer interactions efficiently.
  • Handled customer grievances to enhance service satisfaction.
  • Conducted post-booking follow-ups to ensure client engagement.
  • Represented authorized Maruti Suzuki dealership, promoting brand integrity and customer trust.

Education

MCA -

Jaipur National University
Jaipur
07.2019

BCA -

Govt. Girl College
Rewari
05.2015

Skills

  • Computer software proficiency
  • Microsoft Office expertise
  • Excel and PowerPoint skills
  • Team collaboration
  • Positive work ethic

Languages

  • English
  • Hindi

Additional Work

Knowledge about auto card, Nexa card (Maruti loyalty program), VAHAN Portal, HSRP, Fastag activation, Suzuki Connect, and Citroen Connect

Certification

  • Certified Quality Manager From Maruti (MSPIN- 1033074)
  • Certified Quality Manager From Citroën

Personal Details

  • Father's name: Late Mr. Abhey Singh Yadav
  • Mother's name: Ms. Santosh Devi
  • Address: H. No. 455, Sec. 14, Near Huda Market, Gurugram
  • DOB: May 11, 1995
  • Marital status: Unmarried

Timeline

Quality Manager

T R SAWHNEY NEXA
06.2024 - Current

Customer Relationship Manager

La Maison Citroen
01.2021 - 05.2024

Quality Manager

Platinum MotoCorp Arena
12.2017 - 12.2020

Assistant Quality Manager

Auto Vibes Arena
10.2015 - 11.2017

MCA -

Jaipur National University

BCA -

Govt. Girl College

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Varuna Yadav