Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Accomplishments
Timeline
OfficeManager
VARUN ARORA

VARUN ARORA

Gurugram

Summary

Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Experienced in Managing teams of over 70 Management Staff and over 500 Sub Contracted Staff. Managed YOY P&L of over 150 Mn.


Skills Include - Stake Holder Management, Operations Management, Client Relationship Management, Team Management, General Administration, Facilities Management, Security, Transport, R&M, Procurement, Vendor Management, Transitions, Hospitality, Event Management.

Overview

19
19
years of professional experience
4
4
years of post-secondary education
11
11
Certifications
2
2
Languages

Work History

Associate Director

Cushman & Wakefield
Gurgaon
12.2014 - Current
  • Currently Heading the Administration Department for Cushman & Wakefield, managing the admin function across 8 offices in the country
  • Shouldering the responsibility of managing operations for C&W’s Key Accounts across India, primarily in the NCR region along with sites located across the country
  • Exposure to managing and supporting over 20 MNC’s with an experience to the facilities, culture and best practices on sites
  • Essaying a stellar role in administering Facilities, Finance and Procurement Operations at the site
  • Project Management expertise; responsible for supervising a project for delivering viable options for composting of waste on sites
  • Cost Optimization Initiatives: championed initiatives towards achieving significant savings by developing & managing cost-effective vendors for procurement of material pertaining to HK, Pantry and Toiletries
  • Functioned as a Transition Specialist; transitioned new accounts to ensure a smooth takeover of services from existing service providers
  • Chalking out process roadmaps and restructuring the prevailing process; improving efficiency with respect to Financials, L&D, and Compliances
  • Quality Management System: Acting as the bridge between business and technology; integrating Quality tools in line with the prevailing processes for scaling up the process efficiency
  • Ensuring performance parameters are under control – P&L figures and team KPIs
  • Ensuring smooth operations at all times and maintaining proper decorum & discipline by implementing and modifying the policies; ascertaining the administration of SOPs (Standard Operating Procedures)
  • Finalizing service agreements & facility plans with contractors to execute works as per budgeted parameters
  • Guaranteeing smooth management of daily administrative activities such as transportation, travel & accommodation, cafeteria activities
  • Integrated technology in transport and cafeteria operations for augmenting employee experience and process optimization
  • Formulating policies and operating budgets for various administration activities and optimize costs
  • Ensuring smooth operations at all times; implementing and modifying the policies; ascertained the administration of SOPs (Standard Operating Procedures)
  • Directing and supervising manpower, delivered extensive training them into a cohesive workforce/team so knitted that it provided a functional, homogeneous and viable force to fit into any organization during Assignments
  • Developing & implementing key procurement strategies / purchase schedules from the vendors and safeguarded alignment with organizational objectives
  • Escalating and preventing safety or environmental hazards or incidents and working on EHS responsibilities in alignment with organizational goals and generating business profitability
  • Providing strategic leadership focused on value delivery, system reliability, efficiency/cost control, training, project planning and resource management
  • List of Key Accounts Include – Air India, British Airways, Ameriprise Financial, Times Internet Ltd, Legato Health Technologies, Trilegal, Razorpay, Cred Avenue and more
  • Manage a staff of 26 Direct Reports, 42 Indirect Management Staff and over 500 Third Party Contractual Staff
  • Oversee the operations for over 1.5 Million Sq Ft.
  • Led teams of up to 70 personnel, supervising daily performance as well as training and improvement plans.
  • Assisted senior leadership in managing all aspects of operations.

Vice President

Bottles & Chimney
Hyderabad
10.2009 - 12.2014
  • Proven track record in spearheading the entire spectrum of operations for a Stand-alone F&B Outlet including a Night Club, Private Lounge and a Bistro (12000 Sq.ft., with a capacity of 600+ PAX)
  • Recognized for managing a huge turnover worth 70 Mn
  • On an annual basis
  • Exhibited excellence in managing a wide range of functions including Kitchen, Bar, Service, Security, Bouncers, Valet, Housekeeping, Maintenance, Procurement and Finance Department
  • Liaison & Coordination: Worked in close association with multiple government authorities including Police, Fire, Excise, and so on
  • Curated exceptional guest experience; managed and resolved complaints in a timely manner, if any

Process Developer

Genpact India
Hyderabad
05.2009 - 10.2009
  • Part of the Procurement and Supply Chain Services – Client –

Consultant

ACI Real
Dubai
02.2008 - 04.2009
  • Significant role in Off Plan property sales to the tune of AED 250 Million to 2 Billion across UAE region
  • Client Relationship Management to interact with and maintain good relationship with HNI Investors
  • Displayed resourcefulness in spearheading various aspects of General Administration and Facilities such as Housekeeping, Security & Maintenance function

Process Developer

Genpact India
Hyderabad
07.2004 - 01.2008
  • Prioritized secure handling of sensitive customer information within processes, minimizing potential liability issues by proactively managing risk.
  • Analyzed previous business processes for inherent flaws, avoiding similar pitfalls in subsequent process development lifecycles.
  • Followed implementation of new processes, collaborated with stakeholders and tracked progress.
  • Authored onboarding documentation to introduce new employees to business processes.

Education

Executive Certificate Programme in Advanced Project Management - Project Management

SP Jain Institute of Management And Research
Mumbai
10.2021 - 05.2022

B.Com. (Hons -

Bhavans Vivekanand College of Arts Science And Commerce, Osmania University
Hyderabad
04.2003 - 04.2006

Skills

SOFT SKILLSundefined

Certification

Executive Certificate Programme in Advanced Project Management from SPJIMR

Additional Information

  • NOTABLE ACCOMPLISHMENTS ACROSS THE CAREER , Conferred with: Rock Star Award in 2017 (Cushman & Wakefield) Life Saver Certificate – Basic Life Support (First Aid) Life Saver Certificate – Fire Prevention & Fire Fighting Bronze Award in 2007 and 2005 (Genpact) Customer Delight – ECVOC Award in the year 2005 (Genpact) Received an appreciation from Dubai Autism Centre for volunteering for the cause

Accomplishments

    Certified Lead Auditor in Occupational Health & Safety Management Systems - TUV NORD


    Certified for Completing Lean Six Sigma Methodology by KPMG


    Certified in Industrial & Labor Laws from The West Bengal National University of Juridical Sciences, Kolkata



Timeline

Executive Certificate Programme in Advanced Project Management - Project Management

SP Jain Institute of Management And Research
10.2021 - 05.2022

Associate Director

Cushman & Wakefield
12.2014 - Current

Vice President

Bottles & Chimney
10.2009 - 12.2014

Process Developer

Genpact India
05.2009 - 10.2009

Consultant

ACI Real
02.2008 - 04.2009

Process Developer

Genpact India
07.2004 - 01.2008

B.Com. (Hons -

Bhavans Vivekanand College of Arts Science And Commerce, Osmania University
04.2003 - 04.2006

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