Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
Timeline
Generic

Varundeep Singh Bajwa

Zirakpur

Summary

Customer-focused professional with successful 10 years of fruitful experience in the field of Customer Services, Sales, Business Retention, Stock Market Trading and Backend Operations. Committed to maintaining a customer-centric approach while achieving organizational objectives.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Assistant Manager- Customer Services

Emaar India
Mohali
11.2021 - Current
  • Deputed as part of claims and compensation vertical to settle off long pending disputes of non-handover cases
  • Managing to settle off disputes in mandate given by management considering P&L in best of company's favor with customer satisfaction and resolve
  • Responsible for preparing approval notes for any kind of approval related to claims and compensation
  • To ensure about the timely collections of payments and physical possession within TAT
  • To achieve C-SAT target by reverting to customers queries and complaints within TAT as per interactions assigned by Call Centre
  • Responsible for after Intimation of possession letters issued to customers within framed timelines and post IOP collection
  • Responsible for Unit readiness update to customers and schedule visits and to ensure about the timely completion of snags given by customers at the time of visit
  • Responsible for Estimation MIS and daily reports pertaining to claims and compensations
  • To co-ordinate with legal on customer documentation related issues
  • Coordinating with project team and issued the IOP
  • Coordinating with team to provide services up to Possession
  • Resolved escalated complaints from customers in a timely manner.

Sr. Account Manager- Sales

OLX India Pvt. Ltd.
Chandigarh
12.2019 - 02.2021
  • Responsible to direct large dealer signs up as per the defined targets in the area allotted
  • Responsible for the maintaining the dealer network and resolve issues if any locally
  • Responsible for collection of subscription fee from all partners, dealers and timely submission
  • Market related understanding and feedback specific to the area
  • Assess customer needs and sell customized solutions
  • Drive launch of new products if any within his area of operation.

Sr. Account Manager- Sales

92.7 Big FM
Chandigarh
02.2019 - 12.2019
  • Sell advertising solutions for Radio to potential customers
  • Prospect and sell new advertising to the station
  • Prepare and present presentations to customers and potential customers
  • Provide high level of customer service to various agency and retail customers
  • Create effective promotions.

Sr. Executive- Member Relations (Customer Services)

Club Mahindra Company Ltd.
Chandigarh
06.2015 - 02.2019
  • Successfully spear heading customer function retention of the zone (Punjab, Haryana, Himachal and J&K)
  • Maximize retention and extend member base
  • Retained 60% of the total cancellation requests received across the zone
  • Maintain quality with zero fatal errors and ensure transparent communication with members about their membership & timeshare concept
  • Ensured customer satisfaction and retention in the branches
  • Generate revenue by upgrading membership & referrals from existing members
  • Ensure standardized implementation of diverse processes across branches
  • Follow up with Unit Head, Team Managers on company targets on daily basis
  • Publishing MIS on Daily-Weekly and Monthly basis across branches in scope
  • To make sure branch reach the revenue target by achieving assigned sales numbers.

Assistant Manager- Sales

Kotak Securities
Chandigarh
07.2013 - 05.2015
  • Responsible for New Account opening and Stock Market Trading
  • Managed customers specific in areas of Investment opportunities both Short & Long term
  • Enabled Brokerage Generation and assisted sales and retention team to improve and extend customer base.

Education

MBA - Marketing & Finance

Rayat & Bahra Institute of Management
Chandigarh
01-2013

BBA - Marketing & Finance

CH. Charan Singh University
Meerut
01-2010

12th

Capt Amol Kalia Fert Model Sr. Sec. School
01-2007

10th

Capt Amol Kalia Fert Model Sr. Sec. School
01-2004

Skills

SOFT SKILLS

  • Customer Service Excellence
  • Query Resolution & Conflict Resolution
  • Negotiation and Settlement & Cashflow Enhancement
  • Walk-in Management & Customer Satisfaction

TECHNICAL SKILLS

  • Microsoft Office (MS Word, MS Excel, MS PowerPoint)
  • Operating System: Windows 97, Windows XP, Windows 7
  • CRM Software: Salesforce, Oracle, Farvision

Languages

English, Hindi & Punjabi

Accomplishments

Charant Star of the month award in Dec’2016, Mar’2017, Sep’2017 and Mar’2018 MahindraMahindra Company Ltd. CovidCovid

  • Honored with Best Member Relations executive in PAN India for maximum revenue generation in Aug’2016 MahindraMahindra Company Ltd.

Certification

  • Certification in Managing customer feedback.
  • Certification in Handling abusive customer.
  • Certification in Customer service strategy.
  • Certification in Problem solving and troubleshooting.
  • Certification in Proving legendary customer services.

Timeline

Assistant Manager- Customer Services

Emaar India
11.2021 - Current

Sr. Account Manager- Sales

OLX India Pvt. Ltd.
12.2019 - 02.2021

Sr. Account Manager- Sales

92.7 Big FM
02.2019 - 12.2019

Sr. Executive- Member Relations (Customer Services)

Club Mahindra Company Ltd.
06.2015 - 02.2019

Assistant Manager- Sales

Kotak Securities
07.2013 - 05.2015

MBA - Marketing & Finance

Rayat & Bahra Institute of Management

BBA - Marketing & Finance

CH. Charan Singh University

12th

Capt Amol Kalia Fert Model Sr. Sec. School

10th

Capt Amol Kalia Fert Model Sr. Sec. School

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