Summary
Overview
Work History
Education
Skills
Software
Certification
Hobbies
Timeline
Varun Dutta

Varun Dutta

Jr. Analyst, Content Strategy
New Delhi,DL

Summary

Dynamic Content Analyst with a proven track record at Concentrix, excelling in content curation and quality control. Leveraged analytical skills to enhance brand messaging and improve content quality, achieving consistent targets. Adept at mentoring teams and interpreting data to drive informed decision-making, fostering a culture of growth and excellence.

Overview

2
2
years of professional experience
3
3
Certifications

Work History

Content Analyst

Concentrix
11.2023 - Current
  • Created and updated new policies or knowledge bases for use as per the client demand.
  • Handled Quality Audits for the team and provided feedback along with identifying the areas of improvement of the content quality as well as for the project itself.
  • Met monthly/weekly targets for quality audits as well as resolving content Jira requests.
  • Demonstrated knowledge of industry trends when curating or creating informative guides targeted at specific customer segments.
  • Strengthened brand messaging by upholding established tone guidelines across all knowledge bases.

Advisor

Concentrix
05.2023 - 11.2023
  • Provided customer support to direct customers of the client.
  • Obtained thorough knowledge of the policies and knowledge bases provided, and used the knowledge to resolve customer concerns.
  • Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to customers at all times.
  • Mentored junior advisors, fostering a supportive team environment focused on growth and learning.

Education

BBA -

Bharati Vidyapeeth, New Delhi, India
04.2001 -

No Degree -

Presidium School, New Delhi, India
04.2001 -

No Degree -

St. Mary's School, New Delhi, India
04.2001 -

Skills

Verbal communication

Software

Salesforce

Jira

Certification

Foundations: Data, Data, Everywhere

Hobbies

Video games have been a part of my life since a very young age considering I was born in the phase of time when gaming and computers were actually becoming a part of households. I developed interest in games quickly and this interest brought out a competitive side as I grew older. As I got better I participated in gaming tournaments every now and then.


Watching anime is another hobby of mine which I developed recently. It helps me in lightening up the mood after a tough or stressful day at work. What amazes me the most about anime is the creativity of both the writers and the animators. With anime there are no limitations mainly because it is not real which helps the animators achieve complete interest of the watcher.

Timeline

Content Analyst - Concentrix
11.2023 - Current
Advisor - Concentrix
05.2023 - 11.2023

Foundations: Data, Data, Everywhere

03-2023

Communication Skills by TCS iON

03-2023

The Fundamentals of Digital Marketing

12-2021
Bharati Vidyapeeth - BBA,
04.2001 -
Presidium School - No Degree,
04.2001 -
St. Mary's School - No Degree,
04.2001 -

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Varun DuttaJr. Analyst, Content Strategy