Alphonse Kumar
Bengaluru
Summary
Dedicated Account Manager versed in managing key accounts to promote client satisfaction and retention. Communicative and collaborative with proven history of liaising between personnel and clients to foster seamless communication. Offering many years of industry experience. Highly educated senior representative with excellent skills. Well-trained in working for organizations in industries. Known for dedicated attitude and drive to work hard.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Client Account Manager
Pritree Custom creation Pvt. Ltd
Bengaluru
04.2024 - Current
- Managed client accounts and ensured customer satisfaction by providing timely responses to inquiries.
- Coordinated with internal departments to ensure that customer requests were met in a timely manner.
- Developed strategies to increase customer retention and loyalty through effective communication and problem resolution techniques.
- Analyzed customer data, identified trends, and developed plans for optimizing performance of client accounts.
- Collaborated with sales team to develop new products and services based on customer feedback.
- Created detailed reports for clients regarding their account activity, including revenue, usage.
- Established relationships with key stakeholders within the client organization in order to better serve their needs.
Recruiter Associate
Accenture
Bengaluru
09.2023 - 12.2023
- Conducted initial phone screens to assess applicant qualifications.
- Managed recruitment process from sourcing stage to offer acceptance stage ensuring a smooth transition for all parties involved.
- Advised hiring managers on best practices for candidate selection.
- Assisted in onboarding new hires by providing necessary orientation materials and information.
Holiday Consultant
Karma Groups
Goa
04.2023 - 08.2023
- Spoke with business customers and presented payment card offerings to help businesses streamline expense management and improve cash flow.
- Coordinated with suppliers to ensure timely delivery of services to customers.
- Advised clients on mergers, acquisitions, divestitures, joint ventures, and restructuring strategies
Sr. Representative Operations
Concentrix
Bengaluru
03.2021 - 04.2023
- Administered surveys to measure customer satisfaction levels.
- Advised customers on product features and usage techniques to maximize their experience.
- Mentored junior staff members in providing excellent customer service.
- Evaluated current processes and identified areas for optimization.
- Coordinated special projects within the department as assigned by management.
- Generated reports on sales performance, customer satisfaction, and other related metrics.
- Resolved escalated customer complaints in a timely manner.
- Maintained up-to-date knowledge of products, services, pricing plans, promotions.
Education
Bachelor of Arts - History, Economics, Political Scince
Christ University
Bengaluru 07-2022
Associate of Arts - HEPP
Christ Junior College
Bengaluru 01-2017
High School Diploma -
St Frazer English High School
Bengaluru 05-2015
Skills
- Computer literacy
- Time management
- Communication skills
- Documentation review
- Microsoft word
- Microsoft excel
- Leadership
- Project Management
- Team Building
- Problem Resolution
- Data-driven decision-making
- Market intelligence
Languages
English
First Language
Kannada
Proficient (C2)
C2
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Telugu
Intermediate (B1)
B1
Tamil
Elementary (A2)
A2
Certification
- Diploma in advanced computer applications
Accomplishments
- Winner of inter-departmental cricket competition organized by Vrittanta – The Undergraduate Students’ Association of the Department of International Studies, Political Science, and History at CHRIST (Deemed to be University), Bangalore.
- Third place in the dance competition in Carpe Diem, an inter-departmental talent search competition organized by Vrittanta – The Undergraduate Students’ Association of the Department of International Studies, Political Science, and History at CHRIST (Deemed to be University), Bangalore Served as the Head of Electoral Literacy Club of Vrittanta – The Undergraduate Students’ Association of the Department of International Studies, Political Science, and History at CHRIST (Deemed to be University), Bangalore.
- Served as the member of Art Committee of Spectrum – The Social Science Association at Christ Junior College.
- Served thrice as the Head of Logistics in Model United Nations, a National Conference at Christ Junior College.
- Served as the student organizer for Magnachrista, the Annual Intercollegiate Fest at Christ Junior College.
Affiliations
- Participated in the intercollegiate multicultural program, “Bhasha Utsav,” organized by CHRIST (Deemed to be University), Bangalore.
- Participated in the Youth Parliament organized by SANGAM, Vrittanta – The Undergraduate Students’ Association of the Department of International Studies, Political Science, and History at CHRIST (Deemed to be University), Bangalore.
- Contributed in ornamentation at the intercollegiate Cultural Fest and Science Exhibition, “Magnachrista & Cosmos,” organized by Christ Junior College.
- Participated in Model Parliament Competition organized by the Department of Social Sciences, Christ Junior College, Bengaluru.
- Contributed in ornamentation at 72nd Independence Day Celebration organized by Christ Junior College.
Timeline
Client Account Manager
Pritree Custom creation Pvt. Ltd
04.2024 - Current
Recruiter Associate
Accenture
09.2023 - 12.2023
Holiday Consultant
Karma Groups
04.2023 - 08.2023
Sr. Representative Operations
Concentrix
03.2021 - 04.2023
- Diploma in advanced computer applications
Bachelor of Arts - History, Economics, Political Scince
Christ University
Associate of Arts - HEPP
Christ Junior College
High School Diploma -
St Frazer English High School
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