Varun Kumar Echapuram
Hyderabad
Summary
IT Trainee with a 95% client satisfaction rate, skilled in diagnosing and resolving complex IT issues. Proven ability to enhance customer service by simplifying technical challenges and optimizing user operations. Experienced Service Desk Analyst focused on minimizing system downtime through prompt identification of glitches. Strong communication and teamwork skills in fast-paced environments.
Overview
2
2
Certification
Work History
IT Trainee 1
RSM
Hyderabad
01.2022 - 07.2022
- Resolved over 30 support tickets per week, achieving 95% customer satisfaction rate.
- Provided technical support via calls, chats, and emails for international clients.
- Installed and configured client applications, specializing in troubleshooting Microsoft 365.
- Diagnosed Citrix and VPN connectivity issues to enable seamless remote access.
- Delivered first-level support for user requests, escalating complex issues as needed.
- Utilized remote access tools to quickly address application and system problems.
Education
B.Com - general
Swami vivekanand subharti university
Meerut, uttar pradesh, India01.2024
Class 12th Boards -
Telangana Open School Society
Hyderabad, India05.2020
Shantiniketan High school -
Shantiniketan High school
Hyderabad, India04.2017
Skills
- Effective communication
- Empathy and patience
- Diagnostic skills
- Solution-oriented mindset
- Technical simplification
- Customer service
- Problem solving
Technical Qualifications
- Aws certified cloud practitioner
- Microsoft Certified Azure 900
- CCNA, networking, hardware, Windows installation, and system troubleshooting
Certification
- AWS Certified Cloud Practitioner - https://aws.amazon.com/verification M7SE5C7K42B1QK3
- Microsoft Certified Azure 900 - https://learn.microsoft.com/en-us/users/echapuramvarunkumar-6724/credentials/19b12759409adcbc
Achievements And Awards
- Played cricket under-14 state for Hyderabad
- Played cricket for Krishna District, Andhra State, Under-16, Under-19, Under-23
- Played cricket for the School Games Federation (SGF)
Languages
- English
- Hindi
- Telugu
Disclaimer
Every detail furnished above is true to the best of my knowledge and belief
Timeline
IT Trainee 1
RSM
01.2022 - 07.2022
B.Com - general
Swami vivekanand subharti university
Class 12th Boards -
Telangana Open School Society
Shantiniketan High school -
Shantiniketan High school
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