Varun Kumar Gujjeti
Perth
Summary
IT Support professional with hands-on experience supporting enterprise users across Microsoft 365, Active Directory, and day-to-day technical operations. I currently work at Optus providing Level 1/2 support, handling incidents, troubleshooting devices, managing user accounts, and assisting with on-boarding/off-boarding. With additional experience from my IT internship at Infuse, I bring strong problem-solving skills, clear communication, and the ability to support users effectively in fast-paced environments.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Help Desk Analyst
Optus
Perth
03.2024 - Current
- Delivered end-to-end IT support to users, managing accounts, passwords, Multi-Factor Authentication (MFA), and Active Directory tasks.
- Administered Microsoft 365 and Azure AD, including user, group, and permission management.
- Troubleshot and resolved software and OS issues across Windows, macOS, and Linux systems.
- Performed hardware diagnostics and repairs for desktops, laptops, printers, and peripherals.
- Managed endpoint devices and applied security policies through Intune.
- Diagnosed and resolved networking issues involving DNS, DHCP, IP configuration, and LAN/WAN troubleshooting.
- Handled incidents and service requests in ServiceNow, ensuring quick resolution and high user satisfaction.
- Assisted in file recovery, server connectivity, and general IT infrastructure support.
- Onboarded new employees by setting up accounts, devices, MFA, email, applications, and access permissions.
Help Desk Support Intern
Infuse
Melbourne
01.2022 - 04.2022
- Assisted in setting up and maintaining computer systems and network equipment used daily by medical staff.
- Configured and troubleshot phones, email systems, and user accounts for doctors and healthcare professionals.
- Identified and resolved issues in medical software applications, ensuring timely updates and reliable performance.
- Provided technical training and guidance to staff on using newly deployed applications and systems.
- Collected feedback from end users to support improvements in IT system performance and usability.
- Assisted in managing Active Directory user accounts, access permissions, and basic network connectivity tasks.
- Delivered on-site technical support for hardware, software, and connectivity issues in a fast-paced healthcare environment.
Education
Professional Year - Information And Communication Technology
Performance Education
04.2021 - 04.2022
Masters - IT Network Security
Charles Sturt University
03.2019 - 12.2020
Skills
- Microsoft 365 Administration
- Active Directory (users, groups, password resets)
- Ticketing Systems (ServiceNow, Jira, Freshdesk)
- Windows 10/11 troubleshooting
- SOE laptop builds & imaging
- Hardware & software support
- User onboarding & offboarding
- VPN, DNS, DHCP – basic networking
- Customer service & stakeholder communication
Timeline
Help Desk Analyst
Optus
03.2024 - Current
Help Desk Support Intern
Infuse
01.2022 - 04.2022
Professional Year - Information And Communication Technology
Performance Education
04.2021 - 04.2022
Masters - IT Network Security
Charles Sturt University
03.2019 - 12.2020