Varun Kumar C
BENGALURU
Summary
About Me
- With a robust foundation in retail business operations, I bring comprehensive knowledge of the entire process flow, from inception to execution. My expertise spans across Account & Process Management, Automation, Financial Management, Team Management, adherence to Service Level Agreements (SLAs), Business Expansion, and exceptional Client and Customer Service, coupled with proficient Service Delivery Management. I have successfully led a team of consultants and analysts through Monitoring and Development roles, meticulously defining project requirements and objectives tailored to client needs.
- In the high-stakes realm of retail, where sales performance is paramount and closely scrutinized by client CEOs, I have distinguished myself by developing a complete end-to-end business workflow for Sales flash. This achievement garnered accolades from both the client's CEO and our internal Vice Presidents, underscoring my capability to deliver critical business outcomes.
- My technical acumen is equally impressive, with a solid grasp of RPA technology, particularly UiPath, and functional knowledge of various applications including Automate, MicroStrategy, Iseries Applications, ESB, and AS400 development. My strong Client Management, Communication, Collaboration, People Management, Facilitation, and Change Management skills empower me to lead teams to successful project completion.
Automation & Service Improvements
- As an early adopter and key player in the RPA domain within our project, I have embraced roles in RPA Advisory, Business Analysis, Solution Design, and Implementation. This journey has furnished me with valuable successes, learnings, and a forward-looking vision. As a UiPath Subject Matter Expert, I regularly showcase UIPath's capabilities and functionalities to diverse clients, reinforcing my role as an RPA Solution Architect. I have crafted complete Process Definition Documents (PDDs) and Solution Design Documents (SDDs) for identified opportunities, delivering a remarkable tally of 72 use cases by leveraging various RPA and scripting tools.
Overview
10
10
years of professional experience
Work History
Implementation Manager
WinfoSolutions
01.2025 - Current
- Oversaw implementation lifecycle processes based on organizational needs, regulatory requirements, and customer demand.
- Collaborated with team to cultivate resources and reference material for technical installation, development and maintenance.
- Pulled from knowledge of technical industry and technological developments to drive IT deployments.
- Responsible for e2e implementation cycle for automation process
- We develop AI, Python and RPA tools based automation solutions for oracle R2R, P2P and SCM process
Manager
Capgemini India Pvt Ltd
07.2022 - Current
- Successfully grew revenue in client accounts
- Implemented retention strategies to reduce attrition rate
- Review invoicing process to improve accuracy & streamline financial operations
- Conduct budget forecasting to optimize resource allocation and cost-effectiveness
- Managed $5M budget, cutting costs by 10%
- Negotiated with vendors, saving $200K annually
- Implemented Agile methodologies, resulting in increased efficiency and faster delivery of projects
- Defined roadmap and milestones for clients, guiding them through the process improvement journey
- Conducted root cause analysis to identify factors contributing to escalations
- Reduced turnaround time to mitigate escalations and ensure customer satisfaction
- Created new knowledge articles to document best practices and improve knowledge sharing
- Developed and implemented scripting solutions to automate manual tasks - 12 Use cases has been implemented
- Successfully automated repetitive processes, resulting in significant time savings - 36 SIP's have been implemented
- Leveraged automation tools to streamline workflows and enhance service delivery - UIpath, Power Automate, Automation Anywhere
- Optimized resource allocation to achieve cost reduction
- Implemented a budget tracking system to minimize variances
- Implemented comprehensive recruitment strategy to attract top-tier talent
- Conducted performance appraisals, recognizing and developing top performers
- Implemented training and coaching initiatives to enhance team members' skills
- Monitored SLAs to ensure adherence and consistently met service delivery targets
- Implemented process improvements to enhance SLA performance and customer satisfaction
- Actively participated in RFPs, providing insights and solutions to meet client requirements
- Contributed to successful business expansions, resulting in increased revenue and market presence
- Managed Service Delivery functions for clients, ensuring high-quality administration services
- Built strong, long-term service relationships with clients, focusing on quality and excellence
- Facilitated client service review meetings, addressing performance and service improvement
- Ensured high levels of customer satisfaction and resolved obstacles to satisfaction
- Demonstrated strong presentation, negotiation, and communication skills
- Exhibited good organizational, time management, and customer service skills
Senior Consultant (Business Analyst)
Capgemini India Pvt Ltd
04.2019 - 06.2022
- Led a team of consultants in the development of a new project management software
- Defined proper templates for program documents, and overall document approval process, by representing Data Management function during regular audits by Quality Assurance
- The Data Manager must also document this defined process in an internal Data Management Plan
- Fetching requirement from the client and organizing them accordingly
- Gathered, resolved and incorporated System Development life cycle comments from SMEs
- Managed multiple documentation deliverables: change management plan, communication plan, training plan and materials
- Consolidated Document Management, File Management, Document Standards, and Automation content into Policy, Plan, and SOP documents
- Responsible for writes, rewrites and/or edits technical documents such as technical procedure manuals, user manuals, programming manuals, service manuals, operational
- Expertise in MS Office, specifically Word, Visio, PowerPoint, SQL and Excel
Consultant / Analyst
Capgemini India Pvt Ltd
01.2015 - 03.2019
- Proactively monitor AS400 servers, BI applications, and ESB integrations to guarantee peak performance and swift issue resolution
- Vigilantly manage batch processes and scheduled tasks, monitoring integration health and responding to infrastructure alerts
- Demonstrate proficiency in initial diagnostics, delivering prompt and efficient resolutions to operational challenges
- Possess comprehensive expertise in AS400, BI, Webmethods, and infrastructure management, contributing to enhanced system dependability
- Excel in utilizing MicroStrategy tools, crafting incisive BI reports that empower informed decision-making
- Proficient with monitoring tools including Splunk, App Dynamics, Nagios, Netmons and others to maintain system health
Education
Bachelor of Engineering - Informaon Science & Engineering
MS ENGINEERING COLLEGE (VISVESVARAYA TECHNOLOGICAL UNIVERSITY
06-2014
Skills
- MS OFFICE
- WORD
- VISIO
- POWERPOINT
- SQL
- EXCEL
- TEAM MANAGEMENT AND LEADERSHIP
- SERVICE DELIVERY
- PROCESS IMPROVEMENT
- AUTOMATION & INNOVATION
- INCIDENT MANAGEMENT
- KNOWLEDGE MANAGEMENT
- PROBLEM & ESCALATION MANAGEMENT
- SERVICE NOW REPORTING (ITSM TOOL)
- POWER BI
- POWER AUTOMATE
- POWER APPS
- AUTOMATION PRACTITIONER (RPA)
- MICROSTRATEGY (MSTR)
- AS400 APPLICATION
- APP DYNAMICS & SPLUNK
- E-MONITORING (FINANCE TOOL)
- Document AI , UiPath
Personal Information
- Date of Birth: 04/16/92
- Nationality: Indian
- Marital Status: Married
- Visa Status: USA B1/B2
Tools Used
- AS400
- BI
- Webmethods
- Nagios
- App Dynamics
- MSTR
- CIF
- Splunk
- E-MON
- POS
- UiPath
- Power Automate
- JIRA
- Service Now
Timeline
Implementation Manager
WinfoSolutions
01.2025 - Current
Manager
Capgemini India Pvt Ltd
07.2022 - Current
Senior Consultant (Business Analyst)
Capgemini India Pvt Ltd
04.2019 - 06.2022
Consultant / Analyst
Capgemini India Pvt Ltd
01.2015 - 03.2019
Bachelor of Engineering - Informaon Science & Engineering
MS ENGINEERING COLLEGE (VISVESVARAYA TECHNOLOGICAL UNIVERSITY
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