Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Passport And Visa Details
Personal Information
Generic
Varun Sharma

Varun Sharma

Pune,MH

Summary

Dynamic Senior Manager specializing in datacenter IT operations, strategic planning, and operational management, recognized for driving efficiency through robust business acumen. Expertise in leading operations and infrastructure support across diverse areas such as cloud computing, virtualization, databases, backup and storage. Proficient in project governance, vendor management and risk assessments, complemented by a strong foundation in IT project management and technical solutions. Extensive global experience spans multiple sectors including telecom, BFSI, airlines, and charities across regions such as INDIA, APAC, ANZ, USA, UK, and EMEA.

Overview

19
19
years of professional experience
1
1
Certification

Work History

IT Operations - Senior Manager

Airtel – XTELIFY LIMITED
Pune, India
09.2025 - Current
  • Directed and implemented infrastructure capability upgrades across 100% of cloud and internal systems to optimize operational efficiency.
  • Evaluated and adopted 37 suitable industry products and technologies to enhance operational efficiency.
  • Led IT infrastructure team to ensure timely completion of 100% of customer tickets.
  • Streamlined automation of repetitive manual tasks, significantly enhancing operational efficiency.
  • Led strategic vision development for 80-member IT team, emphasizing user experience and application performance.
  • Identified and eliminated 90 roadblocks to enhance prioritization efforts.
  • Spearheaded implementation and direction of new terminology and technologies.
  • Established proactive monitoring system, significantly enhancing incident management processes.
  • Implemented ITIL-based methodology, achieving a 50% reduction in change-induced incidents.
  • Implemented strategic enhancements to 24/7 IT support team and NOC operations to optimize response times and improve service efficiency.
  • Oversaw team operations to ensure effective support for a workforce exceeding 100 employees in various locations.
  • Executed strategic implementation of Airtel cloud solutions to achieve a 30% reduction in IT support costs.
  • Mentored junior managers, fostering professional development and enhancing team performance.
  • Developed and implemented strategic initiatives to drive business growth and improve service delivery.
  • Led cross-functional teams to optimize project workflows and enhance operational efficiency.
  • Oversaw budget management, ensuring alignment with organizational goals and resource allocation.
  • Streamlined communication channels within departments, facilitating better information flow and collaboration.

IT Technical Operations Lead

COFORGE LTD.
Greater Noida, India
01.2014 - 09.2025

Achieved successful project outcomes by guiding teams through technical challenges and solution development over 11 years at Coforge. Fostered strong customer relationships to ensure project alignment with client objectives. Enhanced system analysis processes to optimize project delivery.

  • Client Name: West Of England, UK (Coforge Limited - Shared Services)
  • Client Name: Arnotts Group - biscuits company, ANZ (Coforge Limited - Shared Services)
  • Client Name: Islamic Development Bank, Saudi Arabia (Coforge Limited - Shared Services)
  • Client Name: Siam City Cement (SCCC), APAC (Coforge Limited - Shared Services)
  • Client Name: Charity Share, UK (Coforge Limited)
  • Client Name: British Airways, UK (Coforge Limited)
  • Client Name: SEI Banks, USA (Coforge Limited)
  • Formerly recognized as NIIT TECHNOLOGIES PVT LTD

IT Software Engineer

WIPRO LTD.
Gurgaon
02.2011 - 01.2014

IT Support Engineer

Newgen Software Technologies
Delhi
11.2007 - 02.2011

Microsoft Support Consultant

NIEC
Delhi
09.2007 - 11.2007

Faculty cum Lab Supportive

NIIT
Delhi
11.2006 - 09.2007

Education

Higher Diploma - Software Engineering

NIIT
01.2009

Bachelor of Arts - Digital Arts

Delhi University
New Delhi, India
01.2006

Schooling - undefined

Delhi Model School
01.2003

Skills

  • Strategic planning
  • Cross-functional collaboration
  • Operations management
  • Cross-functional team coordination
  • Operations planning
  • Data analytics
  • Cross-functional communication
  • Documentation and reporting
  • Budget oversight
  • Organizational improvement
  • Resource allocation
  • Reporting management
  • Business performance management
  • Process improvement
  • Project planning
  • Customer relationship management
  • Performance tracking and evaluation
  • Performance reviewing
  • Troubleshooting and problem resolution
  • Reporting oversight
  • Decision-making
  • Work Planning and Prioritization
  • Managing operations and efficiency
  • Help desk management
  • Application support
  • IT infrastructure
  • IT governance
  • IT risk management
  • User training
  • ITIL framework
  • Disaster recovery
  • Information security
  • Virtualization technologies
  • Information confidentiality
  • Operating system management
  • Risk mitigation planning
  • Change management
  • IT resource use
  • Technical leadership
  • Digital solutions
  • Time management
  • Attention to detail
  • Project management
  • Data analysis

Certification

  • IT Operation Management and Lead
  • Microsoft Solutions Associate - 70-461, 70-462, 70-463
  • Implementing Microsoft Azure Infrastructure Solutions – 533-70
  • ITIL V3 + Intermediate SS & SD
  • Certification on Microsoft SQL Server 2012
  • Certification - AWS Business Professional
  • Certificate of Monitoring Tool Administration (Vistara and Palo Alto)
  • Microsoft SQL Server 2008, Implementation and Maintenance
  • Up Lifting Corporate Services Certification
  • Training Online on Microsoft SQL Server 2016 & 2019
  • Certification for GUI Application Development Using VC#
  • Certification for Developing Database Applications in ADO.Net
  • Certification for Web Designing from NIIT

Additional Information

  • Experienced to work with all vendors such as Microsoft, Oracle, Oracle PCI, IBM, VMWare, Nutanix, Hyper-V, Veritas, BackupExec, HP, Veeam, Dell, IBM, SAN and Cloud facilitating management and leading operation support.
  • Significant experience in the IT Management, IT Delivery, IT Implementation and Support, IT Leadership, Administration of Windows Servers (various versions and editions), encompassing Clustering, troubleshooting and migrations, Upgrades, Patching, Virtualization, PowerShell Scripting, Automations, Cost management, Storage Management, Datacentre Operations, as well as vulnerability, Backup and Storage Management.
  • Good Hands-on and terminology experience with a range of tools that aid in the effective management of IT service backup, alerting, requests and incidents by supporting processes including Backup management, Tape Management, alerts, monitoring, incident, problems, and change management, such as NetBackup, Backup Exec, Veeam, Spectrum, ServiceNow, BMC Magic, ECM, SolarWinds, ELK, Symphony, OpsRamp, and IBM TSRM.

Timeline

IT Operations - Senior Manager

Airtel – XTELIFY LIMITED
09.2025 - Current

IT Technical Operations Lead

COFORGE LTD.
01.2014 - 09.2025

IT Software Engineer

WIPRO LTD.
02.2011 - 01.2014

IT Support Engineer

Newgen Software Technologies
11.2007 - 02.2011

Microsoft Support Consultant

NIEC
09.2007 - 11.2007

Faculty cum Lab Supportive

NIIT
11.2006 - 09.2007

Schooling - undefined

Delhi Model School

Higher Diploma - Software Engineering

NIIT

Bachelor of Arts - Digital Arts

Delhi University

Passport And Visa Details

True, USA, UK, Thailand

Personal Information

  • Title: Senior Manager
  • Date of Birth: 1984-12-19
  • Marital Status: Married
Varun Sharma