Varun Sharma

• Directed and implemented infrastructure capability upgrades across 100% of cloud and internal systems to optimize operational efficiency.
• Evaluated and adopted 37 suitable industry products and technologies to enhance operational efficiency.
• Led IT infrastructure team to ensure timely completion of 100% of customer tickets.
• Streamlined automation of repetitive manual tasks, significantly enhancing operational efficiency.
• Led strategic vision development for 80-member IT team, emphasizing user experience and application performance.
• Identified and eliminated 90 roadblocks to enhance prioritization efforts.
• Spearheaded implementation and direction of new terminology and technologies.
• Established proactive monitoring system, significantly enhancing incident management processes.
• Implemented ITIL-based methodology, achieving a 50% reduction in change-induced incidents.
• Implemented strategic enhancements to 24/7 IT support team and NOC operations to optimize response times and improve service efficiency.
• Oversaw team operations to ensure effective support for a workforce exceeding 100 employees in various locations.
• Executed strategic implementation of Airtel cloud solutions to achieve a 30% reduction in IT support costs.
• Mentored junior managers, fostering professional development and enhancing team performance.
• Developed and implemented strategic initiatives to drive business growth and improve service delivery.
• Led cross-functional teams to optimize project workflows and enhance operational efficiency.
• Oversaw budget management, ensuring alignment with organizational goals and resource allocation.
• Streamlined communication channels within departments, facilitating better information flow and collaboration.

Achieved successful project outcomes by guiding teams through technical challenges and solution development over 11 years at Coforge. Fostered strong customer relationships to ensure project alignment with client objectives. Enhanced system analysis processes to optimize project delivery.

• Client Name: West Of England, UK (Coforge Limited - Shared Services)
• Client Name: Arnotts Group - biscuits company, ANZ (Coforge Limited - Shared Services)
• Client Name: Islamic Development Bank, Saudi Arabia (Coforge Limited - Shared Services)
• Client Name: Siam City Cement (SCCC), APAC (Coforge Limited - Shared Services)
• Client Name: Charity Share, UK (Coforge Limited)
• Client Name: British Airways, UK (Coforge Limited)
• Client Name: SEI Banks, USA (Coforge Limited)
• Formerly recognized as NIIT TECHNOLOGIES PVT LTD