Summary
Work History
Education
Skills
Roles And Responsibilities
Rewards And Recognition
Academic Qualification
Personal Information
Timeline
Generic
Vasant Jaiswal

Vasant Jaiswal

New Delhi

Summary

Knowledgeable Project Lead manages simultaneous projects. Offering 3-year track record of delivering projects within timeline and budget constraints.

Work History

Project Lead

CONCENTRIX
- Current
  • Presently working with CONCENTRIX as a Project Lead in AT&T Quality Process
  • Handing Team of 15 Quality Analysts, Making Accuracy and Productivity dashboard
  • Scorecard for entire process which has 90 QAs
  • Making all WBR (Weekly Business Reports) and MBR (Monthly Business Reports)
  • Sharing Coaching and feedbacks
  • Handling Client Calls
  • Keeping Logs for entire SS (Special Studies)
  • Making presentable Dashboard to Higher management with Internal and External Accuracy Reports
  • Analyzing the reasons whether the case needs to be worked by fraud or disputes
  • Auditing Calls and Chats to get updated with process knowledge
  • Taking care of queries and providing resolutions to SMEs to ensure a quick and timely resolution
  • Handled a team of 15 QAs
  • As a mentor handled batches and provided them feedback and assistance while they were in on job training (OJT) phase
  • Recognizing and identifying different transaction types of.

Education

Bachelor Of Accountancy - Ecommerce

Delhi University
South Compus
04.2005

Skills

Six months diploma in computer application from IICM institute New Delhiundefined

Roles And Responsibilities

  • Sharing Coaching and feedbacks.
  • Handling Client Calls
  • Keeping Logs for entire SS (Special Studies).
  • Making presentable Dashboard to Higher management with Internal and External Accuracy Reports
  • Analyzing the reasons whether the case needs to be worked by fraud or disputes.
  • Auditing Calls and Chats to get updated with process knowledge.
  • Taking care of queries and providing resolutions to SMEs to ensure a quick and timely resolution.
  • Handled a team of 15 QAs.
  • As a mentor handled batches and provided them feedback and assistance while they were in on job training (OJT) phase.
  • Recognizing and identifying different transaction types of

Rewards And Recognition

  • Felicitated with "Elight Club" award thrice during the tenure.
  • Felicitated with "Quality award and spot awards" more than six times.

Academic Qualification

Commerce Graduate from Delhi University.

Personal Information

  • Father's Name: Sh. Jagdish Jaiswal
  • Date of Birth: 12/15/83

Timeline

Project Lead

CONCENTRIX
- Current

Bachelor Of Accountancy - Ecommerce

Delhi University

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Vasant Jaiswal