Vasant Panchal
Sr. Executive Documentation (Export)
Ahmedabad
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
11
11
years of post-secondary education
Work History
Sr. Executive Documentation (EXPORT)
KMTC INDIA PVT LTD
Ahmedabad
09.2021 - Current
- Worked with customers to understand needs and provide excellent service.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Collaborated with team members to achieve target results.
- Job Description:
- Looking after Export Documentation desk related activities
- Follow up with customers for submission SI within cut off time
- Checking VGM, shipping bill uploaded on ODEX by customers
- Customer KYC Document Collection and Verification
- Handle Inbound and Out bound calls of customers
- Sending sailing schedules to customer and advisories
- Follow up for SI and document submission on ODEX with customer
- Verification of B/L particulars with Shipping Bill and relevant Documents Declaration DG / Non DG / MSDS & Lines regulations
- Follow up with concern desk for BL related approval
- Send Draft and Proforma Invoice to Customer
- Responding to queries from internal & external customers
- Collect NEFT / RTGS details from customer and match receipts
- Release OBL/ SEAWAY BL to customer
- Coordination with overseas & local offices for shipment related issues/queries
- Communicate with Customers day to day basis for follow up and updates
Senior Customer Service & Documentation Executive
Samsara Shipping Private Limited
Ahmedabad
06.2019 - 09.2021
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Greeted customers and listened closely to problems described to determine solutions.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Followed up with customers regularly via phone and email to obtain payments and schedule services.
- Informed customers of product, price and policy changes to educate on issues and resolve concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Job Description:
- Handling CSU & Documentation desk
- Customer KYC Document Collection and Verification
- Processing rate request received from customers
- Quotation Filing in line system
- Provide projection for vessel planning
- Handle Inbound and Out bound calls of customers
- Sending sailing schedules to customer and advisories
- Booking Release process
- Follow up with customer for booking and required documents as per cargo
- Follow up for SI and Seal Cover from customer after Out of Charge
- Verification of B/L particulars with Booking Slip , Shipping Bill and relevant Documents/Declaration DG / Non DG / MSDS & Lines regulations
- Job closing in line and agency system
- Follow up with concern desk for BL related approval
- Send Draft and Proforma Invoice to Customer
- Send SI draft approved by customer + Relevant documents to Central Audit Team for processing
- Responding to queries from central audit Team leading to finalization of B/L
- Print B/L release in Local AFSYS
- Collect NEFT / RTGS details from customer and send to Accounts Team for confirmation
- Release O B/L to customer
- Send release status to Central Documentation team for Manifesting
- Coordination with principals for Non Haz & Haz shipment approval
- Communicate with Customers day to day basis for follow up and updates
- Communication with principle desk and assist them in case of any queries regarding shipments
Coordinator Customer Service Executive
Hapag Lloyd Global Service Pvt Ltd
Mumbai
09.2018 - 05.2019
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Participated in team-building activities to enhance working relationships.
- Delivered services to customer locations within specific timeframes.
- Job Description:
- Create bookings within the given KPI and issue.
- Communicate with Customers for booking related queries and sort.
- Timely processing the bookings and sending requests for HAZ approvals
- Liaise with Operations/ED and Supervisors for vessel selections and container issuance
- Retrieve Revenue from FIS RA and create additional charges according local tariff
- Update DG details until cargo is accepted confirm booking, create and send booking confirmation
- For general (in time bookings) check type of cargo (BB/DG/OOG), equipment and slot availability
- Attend to E-mails pertaining to general queries and problematic issues
- Receive, evaluate and administer update requests from Customers
- Communicate with Customers to resolve issues and maintain
- Liaise with Operations for vessel clean ups prior and post and system updations accordingly
- COD / misconnections / return cargo / other specials cases
- Check DG acceptance. In case of cargo denials from Watchdog desk contact customer for further details
- Update DG details until cargo is accepted confirm booking, create and send booking confirmation
- Attend to E-mails pertaining to disputes, exceptions, revalidations & amendments
Customer Service Executive (Domestic and Internati
Aramex India Pvt Ltd.
Mumbai
09.2014 - 08.2018
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Carried out day-to-day duties accurately and efficiently.
- Job Description:
- Import and Export shipment follow up and coordinating with customer and counterpart
- Determines requirements by working with customers.
- Handle customer queries and complaints efficiently.
- Answers inquiries by clarifying desired information; researching, locating, and providing information.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
- Keeps equipment operational by following established procedures; reporting malfunctions.
- Updates job knowledge by participating in educational opportunities.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Customer Service Executive
HDIL Entertainment Pvt. Ltd. (Game Zone)
Mumbai
08.2010 - 10.2013
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
- Job Description:
- Conduct daily briefing of Staff members
- Daily sending reports to Superiors
- Inventory of Store
- Vendor Management
- Prepare and forward staff attendance
- Conduct Events
- Coordination with Technician
- Activities Related to Sales Increases
- All over Game Zone Management
- Handle Customer Queries
- Handle Cash Counter
- Maintain Books of Account
Counter Sales Executive
Roxy Gallery (Retail Gift Shop)
Mumbai
11.2002 - 07.2009
- Welcomes customers by greeting them; offering them assistance.
- Maintain counter area displays of merchandise in an orderly and attractive Manner.
- Assist and resolve customer complaints.
- Select appropriate merchandise from stock.
- Promote sales by suggesting products to customer, providing Information and helping in choose the product.
- Keep an eye on the products in the store and responsible for any pilferage in store.
- Making customer aware of any schemes, discount, and Promotional offers.
- Stock inventory on a weekly basis, and taking inward of goods.
- Maintaining the discipline and decorum of the store.
- Managing the display of the products and taking care of Visual merchandising.
Education
Bachelor of Commerce - Accounting And Finance
UNIVERSITY OF MUMBAI
Mumbai 06.2012 - 03.2014
H.S.C - Accounting And Finance
Maharashtra State Board
Mumbai 06.2008 - 03.2009
S.S.C - Accounting And Finance
Maharashtra State Board
Mumbai 06.1993 - 03.2002
Skills
Self Confidence
Positive work attitude
Quick Learner
Ability to Multi Task
Good written and Verbal Communication Skills
Leadership Qualities
Listening Music
I like to listen songs it provides a total brain workout.
Listening to music can reduce anxiety, blood pressure, and pain as well as improve sleep quality & mood.
Timeline
Sr. Executive Documentation (EXPORT)
KMTC INDIA PVT LTD
09.2021 - Current
Senior Customer Service & Documentation Executive
Samsara Shipping Private Limited
06.2019 - 09.2021
Coordinator Customer Service Executive
Hapag Lloyd Global Service Pvt Ltd
09.2018 - 05.2019
Customer Service Executive (Domestic and Internati
Aramex India Pvt Ltd.
09.2014 - 08.2018
Bachelor of Commerce - Accounting And Finance
UNIVERSITY OF MUMBAI
06.2012 - 03.2014
Customer Service Executive
HDIL Entertainment Pvt. Ltd. (Game Zone)
08.2010 - 10.2013
H.S.C - Accounting And Finance
Maharashtra State Board
06.2008 - 03.2009
Counter Sales Executive
Roxy Gallery (Retail Gift Shop)
11.2002 - 07.2009
S.S.C - Accounting And Finance
Maharashtra State Board
06.1993 - 03.2002