Summary
Overview
Work History
Education
Skills
Listening Music
Timeline
Generic

Vasant Panchal

Sr. Executive Documentation (Export)
Ahmedabad

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience
11
11
years of post-secondary education

Work History

Sr. Executive Documentation (EXPORT)

KMTC INDIA PVT LTD
Ahmedabad
09.2021 - Current
  • Worked with customers to understand needs and provide excellent service.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Collaborated with team members to achieve target results.
  • Job Description:
  • Looking after Export Documentation desk related activities
  • Follow up with customers for submission SI within cut off time
  • Checking VGM, shipping bill uploaded on ODEX by customers
  • Customer KYC Document Collection and Verification
  • Handle Inbound and Out bound calls of customers
  • Sending sailing schedules to customer and advisories
  • Follow up for SI and document submission on ODEX with customer
  • Verification of B/L particulars with Shipping Bill and relevant Documents Declaration DG / Non DG / MSDS & Lines regulations
  • Follow up with concern desk for BL related approval
  • Send Draft and Proforma Invoice to Customer
  • Responding to queries from internal & external customers
  • Collect NEFT / RTGS details from customer and match receipts
  • Release OBL/ SEAWAY BL to customer
  • Coordination with overseas & local offices for shipment related issues/queries
  • Communicate with Customers day to day basis for follow up and updates

Senior Customer Service & Documentation Executive

Samsara Shipping Private Limited
Ahmedabad
06.2019 - 09.2021
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Greeted customers and listened closely to problems described to determine solutions.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Followed up with customers regularly via phone and email to obtain payments and schedule services.
  • Informed customers of product, price and policy changes to educate on issues and resolve concerns.
  • Responded to customer calls and emails to answer questions about products and services.
  • Job Description:
  • Handling CSU & Documentation desk
  • Customer KYC Document Collection and Verification
  • Processing rate request received from customers
  • Quotation Filing in line system
  • Provide projection for vessel planning
  • Handle Inbound and Out bound calls of customers
  • Sending sailing schedules to customer and advisories
  • Booking Release process
  • Follow up with customer for booking and required documents as per cargo
  • Follow up for SI and Seal Cover from customer after Out of Charge
  • Verification of B/L particulars with Booking Slip , Shipping Bill and relevant Documents/Declaration DG / Non DG / MSDS & Lines regulations
  • Job closing in line and agency system
  • Follow up with concern desk for BL related approval
  • Send Draft and Proforma Invoice to Customer
  • Send SI draft approved by customer + Relevant documents to Central Audit Team for processing
  • Responding to queries from central audit Team leading to finalization of B/L
  • Print B/L release in Local AFSYS
  • Collect NEFT / RTGS details from customer and send to Accounts Team for confirmation
  • Release O B/L to customer
  • Send release status to Central Documentation team for Manifesting
  • Coordination with principals for Non Haz & Haz shipment approval
  • Communicate with Customers day to day basis for follow up and updates
  • Communication with principle desk and assist them in case of any queries regarding shipments

Coordinator Customer Service Executive

Hapag Lloyd Global Service Pvt Ltd
Mumbai
09.2018 - 05.2019
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Participated in team-building activities to enhance working relationships.
  • Delivered services to customer locations within specific timeframes.
  • Job Description:
  • Create bookings within the given KPI and issue.
  • Communicate with Customers for booking related queries and sort.
  • Timely processing the bookings and sending requests for HAZ approvals
  • Liaise with Operations/ED and Supervisors for vessel selections and container issuance
  • Retrieve Revenue from FIS RA and create additional charges according local tariff
  • Update DG details until cargo is accepted confirm booking, create and send booking confirmation
  • For general (in time bookings) check type of cargo (BB/DG/OOG), equipment and slot availability
  • Attend to E-mails pertaining to general queries and problematic issues
  • Receive, evaluate and administer update requests from Customers
  • Communicate with Customers to resolve issues and maintain
  • Liaise with Operations for vessel clean ups prior and post and system updations accordingly
  • COD / misconnections / return cargo / other specials cases
  • Check DG acceptance. In case of cargo denials from Watchdog desk contact customer for further details
  • Update DG details until cargo is accepted confirm booking, create and send booking confirmation
  • Attend to E-mails pertaining to disputes, exceptions, revalidations & amendments

Customer Service Executive (Domestic and Internati

Aramex India Pvt Ltd.
Mumbai
09.2014 - 08.2018


  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Carried out day-to-day duties accurately and efficiently.
  • Job Description:
  • Import and Export shipment follow up and coordinating with customer and counterpart
  • Determines requirements by working with customers.
  • Handle customer queries and complaints efficiently.
  • Answers inquiries by clarifying desired information; researching, locating, and providing information.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
  • Keeps equipment operational by following established procedures; reporting malfunctions.
  • Updates job knowledge by participating in educational opportunities.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Customer Service Executive

HDIL Entertainment Pvt. Ltd. (Game Zone)
Mumbai
08.2010 - 10.2013


  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
  • Job Description:
  • Conduct daily briefing of Staff members
  • Daily sending reports to Superiors
  • Inventory of Store
  • Vendor Management
  • Prepare and forward staff attendance
  • Conduct Events
  • Coordination with Technician
  • Activities Related to Sales Increases
  • All over Game Zone Management
  • Handle Customer Queries
  • Handle Cash Counter
  • Maintain Books of Account

Counter Sales Executive

Roxy Gallery (Retail Gift Shop)
Mumbai
11.2002 - 07.2009


  • Welcomes customers by greeting them; offering them assistance.
  • Maintain counter area displays of merchandise in an orderly and attractive Manner.
  • Assist and resolve customer complaints.
  • Select appropriate merchandise from stock.
  • Promote sales by suggesting products to customer, providing Information and helping in choose the product.
  • Keep an eye on the products in the store and responsible for any pilferage in store.
  • Making customer aware of any schemes, discount, and Promotional offers.
  • Stock inventory on a weekly basis, and taking inward of goods.
  • Maintaining the discipline and decorum of the store.
  • Managing the display of the products and taking care of Visual merchandising.

Education

Bachelor of Commerce - Accounting And Finance

UNIVERSITY OF MUMBAI
Mumbai
06.2012 - 03.2014

H.S.C - Accounting And Finance

Maharashtra State Board
Mumbai
06.2008 - 03.2009

S.S.C - Accounting And Finance

Maharashtra State Board
Mumbai
06.1993 - 03.2002

Skills

Self Confidence

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Listening Music

I like to listen songs it provides a total brain workout.

Listening to music can reduce anxiety, blood pressure, and pain as well as improve sleep quality & mood.

Timeline

Sr. Executive Documentation (EXPORT)

KMTC INDIA PVT LTD
09.2021 - Current

Senior Customer Service & Documentation Executive

Samsara Shipping Private Limited
06.2019 - 09.2021

Coordinator Customer Service Executive

Hapag Lloyd Global Service Pvt Ltd
09.2018 - 05.2019

Customer Service Executive (Domestic and Internati

Aramex India Pvt Ltd.
09.2014 - 08.2018

Bachelor of Commerce - Accounting And Finance

UNIVERSITY OF MUMBAI
06.2012 - 03.2014

Customer Service Executive

HDIL Entertainment Pvt. Ltd. (Game Zone)
08.2010 - 10.2013

H.S.C - Accounting And Finance

Maharashtra State Board
06.2008 - 03.2009

Counter Sales Executive

Roxy Gallery (Retail Gift Shop)
11.2002 - 07.2009

S.S.C - Accounting And Finance

Maharashtra State Board
06.1993 - 03.2002

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Vasant PanchalSr. Executive Documentation (Export)