VASANTH K

To secure a challenging position in an organization where my knowledge and skills can be effectively utilized to create value for the organization and sharpen its competitive edge.

15 years of successful experience in Banking, spanning across the areas of Consumer Banking Operations and credit underwriting. Strong in Lending: Personal Loan, credit Card, Wealth Management and Mortgage. Manager to a team of 4 Officers ,3 Senior Officers & 2 Team leaders. Handled Asset Products: CASA & Consumer deliverables. A cheerful disposition and patience in handling customer queries at basic banking levels. Specialized in Communicating with Stake Holders. Good in People and Process management. Received three ICON & CIO awards from the bank being responsive of best and quality of process with NIL exception. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

• Atlas Documentary Facilitate Company ADFC, 11/01/04, 10/01/06, Junior processing Executive – Cheque Book operation for CPU., Process seems to be a Quality checking of Cheque book for entire region, Handled both Fin ware customer and UBS – universal banking system Also successfully cross trained in cheque book production which is very crucial activity in CPU – central processing Unit. Authorized all cheque printing and QC also to ensure client excellence and TAT Query Handling - Responsible for all queries and emails and timely response to avoid level-up escalations. Ensured completion of priority instructions from various branches in across India. Monitoring and reporting all the errors of the unit along with the feedback on a weekly basis for supervisors' review and report submission at monthly meetings. Taken up team leader duties or responsibilities in contingency situations or in the absence of team leader.
• Standard Chartered GBS (formally known as Scope International Private Limited), 11/06/06, Present, Manager - UAE /Bahrain/Africa counties – Credit initiation unit., SDM unit – Static Data Maintenance as officer from Nov 2006 to Nov 2009 One of the most critical process in Consumer banking which is signature capture and operating instruction amendment in sigcap data system. Recorded in the entire unit – captured 500 customer signatures in a single day without any exception. Operating Instruction to be captured in sigcap based on the MOA / AOA for corporate customers. Daily/ Monthly reporting and MIS preparations for the senior management and CPC Do the reconciliation on daily basis for all the activities Well known in banking software like eBBS/eCoats/Euronet & sigcap system. Account Opening Unit – Operation unit as Sr.officer from Nov 2009 to Jan 2016 Authorizing the lending products in the system like RLS (Retail Loan System) and disbursing the funds to the customer's account. Successfully launched PL100 an initiative to provide Personal Loan in 100 minutes. Successfully launched two credit card products (Shukran) within the agreed timelines and got wonderful appreciation from the stakeholders. Handled 6-member team for the customer deliverables like Cheque book/ ATM debit card / e-Statement/ SMS banking and I Banking Attending internal queries / requests and retrieving records from outsourced vendors for solving customer issues. Also cross trained in Documentation check unit where to perform customer CDD / Norkom / Internal black list check. Handling BCP (Business Continuity Planning) testing. Daily/ Monthly reporting and MIS preparations for the senior management and CPC. Do the reconciliation on daily basis for all the activities. Trained in A/C opening for every asset products, Financial Posting and other processes to provide efficient back-hand support to the Bank. Dealing with customer queries / requests / complaints and solving their issues. Maintain proper documentation of various correspondences for quick retrieval and verification of data. Updating the Manager about Errors and Appreciations in team. Liaise within departments of central loan processing unit to facilitate smooth work flow in the process. Ensure that the teams as well as individual KPIs (Key Performance Indicators) are met. Handling KCSA (Key control self-assessment) for our unit. Handled BCP operations successfully with 50% staffing during the December 2015 floods in Chennai. Responsible for testing of application and system upgrade.
• Standard Chartered GBS (formally known as Scope International Private Limited), 01/01/16, 10/01/18, Credit Initiation Unit – Team Leader, Handling the BTD (Business till Date). Underwritings Multiple countries like UAE/ Bahrain & Africa Underwriting processes like Credit card/ Personal loan/ Wealth Management / Mortgage. Ensuring 100% adherence to customer data confidentiality. As a 6s champion, performing spot checking / clean desk policy to abide with the company's compliance policies. Ensuring action is taken for all the emails received by EOD.
• Standard Chartered GBS (formally known as Scope International Private Limited), 11/01/18, 03/01/22, Credit Initiation Unit – Asst Manager, Approval DLA in Wealth management process for both UAE / Bahrain for the limit of USD 3 Mio. Approval DLA in 1 Mio USD in Africa Wealth Management. Approval DLA for 2Mio in Bahrain Credit card / Personal loan for under lending level1 and 1Mio for Lending level 2. EUC has been developed and simplify the process standards in Africa wealth management process Created a smooth workflow in Africa wealth management to avoid multiple hands off (worked with COE team) Nominated for A3 award for developed workflow and EUC (BCA).
• Standard Chartered GBS (formally known as Scope International Private Limited), 04/01/22, Present, Credit Initiation Unit –Manager, Handling a team of 9 members in credit underwriting and ensuring SLA in not breached on a daily basis. SRM (service review meeting) with Hub and Country on a monthly review Handling productivity seismograph were used to pull reports for the entire units productivity and publishing on daily basis. Conducting process refresher training on a monthly basis to fix process gaps. As per Bank norms, ensuring that all staffs are completing their allocated trainings on the stipulated time. Delegating team leaders duties to mold-up senior executives in the team.

• Date of Birth: 11/28/80
• Marital Status: Married

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