Vasanth Kumar
Customer Service And Opeartions
Sydney
Summary
Customer Service Officer, Operations Manager, Safety & Security and Line Trainer with over 19 years of experience in Multi-National Companies and Aviation sector with superb record of customer support and satisfaction. Skilled at disseminating program requirements to a diverse audience. Ability to work independently and in teams.
Overview
16
16
years of professional experience
2
2
Certifications
Work History
Airport Operations Officer
Etihad Airways
01.2015 - 11.2022
- Accountability of ontime departure of the flight, attending customer queries, understand customer needs and recommend appropriate solutions, decision making and problem solving on passenger handling, responsible for managing customer expectations in delivering superior level of service.
Customer Service Manager
Air India SATS
01.2008 - 01.2014
- Front face for the handling Airlines, Handling passengers on arrival and departure, assigning right number of staff’s to the allocations, train the staff to deliver best customer service.
Customer Service Agent
Air India
01.2005 - 01.2007
- Attending Inbound calls, Answering the Customers emails about their queries, Flight Handling, Passengers check-in, boarding and arrival functions.
Education
Master’s - Business Administration
Madras University
Bachelor of Computer Science - undefined
Madras University
Skills
16 years of working with MNCs and Aviation sector including Customer Service, Airport Operations, Training, and administrationundefined
Certification
Certified Line Trainer for Sabre Check-in System
Additional Information
- 2
Timeline
Airport Operations Officer
Etihad Airways
01.2015 - 11.2022
Customer Service Manager
Air India SATS
01.2008 - 01.2014
Customer Service Agent
Air India
01.2005 - 01.2007
Master’s - Business Administration
Madras University
Bachelor of Computer Science - undefined
Madras University
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